Now hiring
Business Analyst
Now hiring

Business Analyst

Position Description

As a Business Analyst at Toptal, you will play a critical role as a strategic advisor to business functions and leaders across the company. This role is a senior-level analyst position that will provide business leaders with key insights and recommendations, and surface both successes and opportunities for improvement. This will require you to use data, create and define metrics, measure performance, develop reports, build models, forecast outcomes, run experiments, and perform deep diagnostic analysis.

This role will require both strong technical data skills and business acumen. Ultimate success in this role goes beyond data-related activities and delivers the “so what” that drives decisions and real business impact. You will need to fully understand the business function (processes, objectives, organization, performance drivers, barriers), and have the ability to connect the dots between data analysis, business strategy, and operational effectiveness.

You will need to be a critical thinker, problem-solver, and self-starter. Our Business Analysts are driven and proactive, think independently and not just take orders. There must be an ability to see the bigger picture to make cross-functional connections in both business processes and data. There is an expectation that you not only answer the question that was asked but the question that wasn’t. It will be important for you to build positive relationships across the organization and have a “find a way” attitude.

This role is part of the new Business Analytics Center of Excellence, where analysts will be assigned to support one or more business functions, such as SMB sales, Enterprise sales, digital marketing, brand marketing, talent operations, finance or business operations.

This is a remote position. All communication and resumes must be submitted in English.

Responsibilities:

  • Analyze data, build models, test hypotheses, find root causes, develop prototypes, forecast performance, create Tableau reports, and write SQL scripts
  • Extract insights from these data activities to inform business decisions
  • Use descriptive (what happened) and diagnostic (why did it happen) analytics to develop specific, actionable recommendations for business leaders
  • Define metrics that are independent, holistic, accurate, encourage the right behaviors, and are aligned with company strategy and objectives
  • Manage relationships and small projects with business, engineering, and Business Analytics stakeholders
  • Map business processes to their corresponding data flows
  • Proactively identify and surface opportunities to improve efficiency, conversion, revenue generation, client and talent experience, operations, communication, systems & tools, cash usage, etc.
  • Work closely with data analysts, data scientists, report developers, and business process owners to empower data-driven decision making

In the first week you will:

  • Onboard and integrate into Toptal
  • Rapidly begin learning about Toptal’s history, culture, and vision
  • Shadow key teams across the company to learn the core of Toptal’s operations and capabilities, including Growth, Talent Operations, Enterprise, and SMB

In the first month you will:

  • Understand the data generated through company operations and activities and where/how that data is stored–especially as it relates to your business function
  • Obtain a basic understanding of your assigned business function and its operations
  • Assess the current state of performance metrics, reports, dashboards, models, and analyses used in your business function, and identify discrepancies and opportunities to improve
  • Begin supporting your function leader with relevant insights and reports for bi-weekly leadership meetings

In the first three months you will:

  • Develop a mastery of data elements pertaining to your function
  • Begin standardizing definitions and aligning metrics with OKRs and company initiatives
  • Obtain a strong working knowledge of critical business processes
  • Begin identifying new opportunities to explore in your quest to continually improve performance

In the first six months you will:

  • Begin to solve real business problems as a team that will move the needle on key performance metrics
  • Help achieve alignment and standardization of metric definitions across the company
  • Perform detailed root cause analysis to expose key drivers of performance

In the first year you will:

  • Inform key strategic initiatives, goals, priorities, and performance indicators for your business function
  • Become an expert both on business process and data flows for your business function
  • Contribute to creating a new world-class business analytics function

Requirements:

  • 5+ years of experience in data science, data analysis, analytics, business intelligence, or reporting
  • Extremely proficient in SQL; experience with R, Python, or MATLAB a plus
  • Experience with BI tools (Tableau, Qlik, PowerBI, etc.)
  • Experience in doing exploratory data analysis, prototyping, testing hypotheses, performing root cause analyses, modeling business processes, building forecasts, creating predictive models, defining metrics, and/or measuring business performance
  • Track record of linking data and analytics to business strategy and operations to drive real impact
  • Working knowledge of probability and statistics
  • Experience with process improvement a plus
  • Team player that builds strong relationships and establishes trust with business leaders, engineers, and business analytics colleagues
  • Exceptional written and verbal communication skills, including the ability to explain complex issues in a simple and intuitive way
  • Strong professional skepticism, including the ability to challenge assumptions, communicate limitations, and flag blind spots
  • Work collaboratively and independently; take ownership of quality, accuracy, and timeliness of deliverables
  • Both a strong background in math, science, engineering, or statistics and deep business acumen is required; advanced degrees and/or MBA a plus
  • You must be a world-class individual contributor to thrive at Toptal
For Toptal Use Only: #individualcontributorSA

Who Will You Work With

Brenda Kurz

Chief Administrative Officer

As Toptal’s Chief Administrative Officer, Brenda works alongside the CEO and executive team to maximize the impact of CEO engagement and team initiatives. She is an experienced Chief of Staff and Director of Business Management, holding senior-level roles for nine years at Microsoft and Schwab Bank. Prior to that, she worked at US Bank and also served as the CEO of an innovative start-up credit union serving an underbanked demographic in the Seattle area. Brenda has a BS in Accounting from Portland State University and is a graduate of the Pacific Coast Graduate School of Banking.

Travis Anderson

Director of Business Analytics

As Toptal's Director of Business Analytics, Travis leads a team that enables data-driven decision making by connecting business strategy with data activities (i.e., data analysis, reporting, diagnostic analytics, and data science). Business Analytics supports all functional areas of the business, including sales, marketing, finance, product, operations, and HR. Travis brings over a decade of experience building and leading analytics and engineering teams to drive significant business growth, including at Vivint Smart Home, Symantec, Brigham Young University, and at his own startup, Mapline. He holds BS and MS degrees in Mechanical Engineering and an MBA from Brigham Young University.

View The Whole Team

Working at Toptal

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Working at Toptal has been the best experience of my career. Every day I'm surrounded by intelligent, thoughtful, and hard-working colleagues that push me to be better.

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