Future Position
Client Partner, Industrial Products & Services
Future Position

Client Partner, Industrial Products & Services

About Toptal

Toptal is a global network of top freelance talent in business, design, and technology that enables companies to scale their teams, on-demand. With $100+ million in annual revenue and over 40% year-over-year growth, Toptal is the world’s largest fully remote company.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Position Description

As a result of the new way of working caused by today’s uncertain times, Toptal has maintained its position as the world’s fastest-growing and largest fully distributed network of highly skilled business, design, and technical talent across 100+ countries. Our Enterprise team is still experiencing double-digit growth, and we are seeking Client Partners to service, expand, and retain some of Toptal’s most high-value clients within our Industrial Products and Services practice. Become a part of our incredible growth, help the world’s top companies change the way they build teams, and enjoy the flexibility that our 100% remote model provides!

This is a remote position that can be done from anywhere in North America. Due to the remote nature of this role, we are unable to provide visa sponsorship. Resumes and communication must be submitted in English.

Responsibilities:

  • Client Development - Create and execute plans that lead to long term account expansion, ensure the profitability and stability of your portfolio, proactively identify new revenue streams, and strengthen relationships by introducing Toptal’s offerings to new divisions within existing accounts.
  • Sales - Effectively target buyers and use a consultative approach to surface unstated needs beyond an initial request and develop comprehensive solutions.
  • Account Management - Execute on tactical points of account management including project staffing oversight, partnering with Toptal’s legal team to ensure the correct service agreements are in place, and staying ahead of billing issues to ensure all payments are collected in a timely manner.
  • Delivery Management - Overall accountability for delivery and services within your portfolio. Advises clients on how to engage Toptal at scale and establish us as a strategic partner.
  • Team - Lead by example, mentor junior team members, and provide instant, relevant feedback on areas of improvement for processes and performance.

In the first week, expect to:

  • Onboard and integrate into Toptal.
  • Learn Toptal’s model, our value proposition, and our story.
  • Learn our operating model, delivery method, and sales process.

In the first month, expect to:

  • Complete our personalized sales training program, complete with mock calls and role-play scenarios.
  • Work with your team lead to identify the right mix of clients for your portfolio.
  • Begin to meet with clients, articulate our value proposition, and identify where we can help organizations in your target portfolio.

In the first three months, expect to:

  • Establish a working cadence with key clients, partners, and team members in your portfolio.
  • Provide delivery oversight for all work on your accounts, ensure customer satisfaction, and support the talent working with your customers.
  • Connect the world’s best companies with the world’s best talent. You will work collaboratively with clients to help them engage Toptal’s engineering, design, and finance specialists to drive successful outcomes for their organization.
  • Develop account plans for key accounts.

In the first six months, expect to:

  • Build upon your existing client relationships and execute account plans.
  • Begin to expand the scope of engagement at all of your accounts, introducing new capabilities and offerings to your clients, while also increasing the scale of involvement at your accounts.

In the first year, expect to:

  • Have built a portfolio of incredible accounts with a track record of successful delivery, satisfied clients, and happy team members.
  • Begin to mentor new members of the team, helping them learn about Toptal, our model, and how we connect our clients to the world’s top talent.
  • Continue to expand your portfolio of accounts, accelerate growth in existing accounts, and demonstrate the full suite of capabilities Toptal has to offer.

Requirements:

  • 5+ years of successful technical account management experience at a technology-focused management consulting and/or professional services organization.
  • Prior experience with complex enterprise digital transformation initiatives.
  • Demonstrated knowledge and understanding of the Industrial Products & Services space.
  • Track record of success managing a portfolio with a history of exceeding revenue goals.
  • Skilled in negotiating service agreements and closing deals from the driver’s seat.
  • Must excel at relationship building, relationship selling, and influencing at the C-level.
  • Able to share stories that highlight how you lead by example and thrive in team environments.
For Toptal Use Only: #LI-DNI

Who You Will Work With

Jeff Bradley

Jeff Bradley

Head of Enterprise Sales

As Toptal’s Head of Enterprise Sales, Jeff is responsible for driving growth and leading a team to make connections with customers by creating long-lasting relationships. He brings over 20 years of experience in management, consulting, sales leadership, operations, and talent development from his time at Hitachi, Automattic, Microsoft, and IBM. Jeff earned an MBA at Washington University in St. Louis and a BS in Marketing and Business Management at the University of Missouri-Columbia.

Sean Middleton

Sean Middleton

Chief Revenue Officer

As Toptal's Chief Revenue Officer, Sean is responsible for strategy, sales, and client success. He works closely with the executive team to ensure their growing client portfolio has access to the best talent in the world. Before joining Toptal, Sean spent ten years at Cognizant, where he played various roles, including President of their new Accelerator business division and COO of their Digital Business transformation service line. Sean earned a BS in Computer Science from Cornell University and an MBA from the Wharton School at the University of Pennsylvania.

Jennifer Ward

Jennifer Ward

Head of Enterprise Client Services

As Toptal’s Head of Client Services, Jennifer is responsible for Enterprise revenue growth and client success through enabling companies to scale their teams, on-demand, as part of a leading remote workforce ecosystem. Prior to joining Toptal, Jennifer spent over ten years in management consulting at Accenture, leading client account teams and driving customer experience, sales, and service transformation for clients in North America and APAC. Jennifer earned a BS in Computer Science from Colorado State University.

View The Whole Team

Working at Toptal

We're changing the way the world works. Toptal is not only a place to progress your career and design your own lifestyle, but also a company where you'll learn how to develop innovations that push business and technology forward.
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Working at Toptal has been the best experience of my career. Every day I'm surrounded by intelligent, thoughtful, and hard-working colleagues that push me to be better.

Jordan Lyons

SEO Manager