Continuous Improvement Analyst at Toptal

We created Toptal to solve an extremely difficult, real-world problem: the talent shortage.
Learn more about us and how to join our core team today.

Job Description

About Toptal

Toptal is a network of the world’s top 3% of software engineering, design, and finance talent – available on demand to help companies accelerate, adapt, and scale. With $100+ million in annual revenue and triple-digit growth, Toptal is the largest fully distributed workforce in the world.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun [see this video from The Huffington Post]. We see no borders, move at a fast pace, and are never afraid to break the mold.

If you’re not in the job market, you’re exactly the type of person we’re looking for.

Position Description

The Continuous Improvement Analyst (“CIA”) will examine internal data streams and confidential documentation repositories to measure and support the quality of internal operations. The CIA will support communication quality through on-going statistical and nonstatistical sampling. Working with team members, the CIA will analyze internal operational data and support the accuracy and effectiveness of corresponding metrics. Additionally, the CIA will act as a facilitator and educator within the organization to ensure compliance with internal processes and procedures.

This is a remote position that can be done from anywhere.


  • Critically evaluate information from multiple sources and clearly indicate final analysis and action items in regards to process improvement proposals.
  • Evaluate samples of communications, or other qualitative data, in support of QA procedures.
  • Develop and maintain communication QA mechanisms to share results and improvements in a systematic and progressive way.
  • Analyze complex datasets; reporting findings in comprehensible high-level summaries.
  • Synthesize and analyze information from various sources to identify trends, opportunities, and risks in regards to process improvement.
  • Support teammates on the maintenance and follow up of internal KPI’s, suggesting additional testing procedures or related internal controls.
  • Perform ad-hoc or targeted compliance audits of established business processes.
  • Collaborate with People Operations on any training initiatives needed to sustain system improvements.
  • Be in constant communication with global team members via Slack.


  • Exceptional attention to detail. This position requires deep dives into large datasets looking for hidden insights or small errors; attention to detail is imperative.
  • 1 - 3 years of relevant experience in a data-driven role.
  • Ability to be flexible and work under changing priorities.
  • A love of working with data.
  • A self-directed learner who can pick up new technologies with minimal direction.
  • Excellent verbal and written communication skills.
  • Self-motivated individual who takes ownership and responsibility of tasks.
  • Ability to recognize trends within the company and design improvements.
  • Experience supporting rapidly-moving product and operations initiatives driven by highly collaborative teams accustomed to restructuring on the fly.
  • Ability to interact with ease among all leadership levels within the organization.
  • Superior spreadsheet skills (Sheets/Excel/etc.)
  • Working knowledge of relational databases.
  • Experience with SQL or other querying languages preferred.
  • Experience with Tableau or other data visualization programs preferred.
  • QA, IA, or control testing experience preferred.
  • You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
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Required skills





Desired Start


View the whole team →WHO YOU WILL WORK WITH

  • Mark Bosma
    Mark comes from a background that combines technical training with real-world business experience. Having earned a BSE in Electrical Engineering and Computer Science, he began his career in the Linux HPC industry, later transitioning into online marketing and then into technical sales. As VP of Sales at Toptal, he strives to maintain quality relationships with every client as the company grows.
  • Steve Schirr
    As the CIA at Toptal, Steve helps ensure high-quality operations through investigative data analysis, process improvements, forensic and compliance audits, and training. In this position, Steve continues to build upon his strong analytical skills, first developed while working a variety of roles in the consulting and health insurance sectors.
  • Alvaro Oliveira
    Alvaro has worked as lead developer, ERP engineer, founder, consultant, recruiter, and BI specialist for companies such as Kenos, The Bristol Group, and The Wornick Company. His experience also encompasses working for various Brazilian chemical companies and taking part in several international projects throughout Europe. Alvaro participated in the F.I.R.S.T international robotics competition where his team, sponsored by Johnson & Johnson Brazil, placed third. As a college freshman Alvaro placed third at the Brazilian Nationals for the Microsoft Imagine Cup Competition in the Software Design Category. In high school, he was a Top 10 World Finalist. At Toptal, Alvaro combines his passion for computer science with his recruiting finesse to find extraordinarily talented and passionate developers around the globe.
  • Dror Liebenthal
    Dror has a BSE in Chemical and Biological Engineering and a minor in Computer Science from Princeton University, where he was the President of the Engineering Honor Society. At Toptal, Dror helps teams across the company scale through improved execution frameworks, analytics, and hiring practices, ensuring that team operating models evolve to support Toptal’s rapid growth. Dror also spends most of his time traveling, frequently visiting Toptalers and Toptal communities around the world.
View whole team →

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