Delivery Manager, Enterprise - US-Based
About Toptal
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
Job Summary
As the Delivery Manager, you will be responsible for working closely with Toptal’s Sales and Managed Delivery teams to secure new clients, scope projects, and plan resources. You will be the primary point of contact for new clients and will be responsible for delivering world-class client experiences, expanding the magnitude of our client relationships in the Enterprise space, and serving as the primary escalation point for clients as needed. To excel in this position, you should have a strong background in delivering digital products and a solid understanding of software development using Agile methodologies.
This is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
Responsibilities:
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
- Regularly interface with Enterprise leaders, C-level client stakeholders, and Toptal Practices Directors to align on the delivery approach for identified opportunities.
- Work with Toptal’s Sales teams to secure new clients.
- Work with Toptal’s Talent team to identify and secure resources that ensure the right combinations of expertise and skill set for each client project.
- Manage a team of Toptal Project Managers, Developers, and Designers.
- Direct the execution and delivery of client projects as needed.
- Brainstorm and execute initiatives for new business development.
- Ensure all projects are delivered successfully and according to Toptal’s process, methodology, and quality standards.
- Manage client expectations and ensure clients provide all necessary inputs during the entire project lifecycle.
- Work with the appropriate teams at Toptal to fully resolve any client issues that may arise during an engagement.
- Build long-lasting, trusted advisor relationships with all Toptal clients.
- Work with the Toptal Managed Delivery team to handle overall project management, time estimation, and resource scheduling, including building project plans and estimating the quality and quantity of resources needed for successful implementation.
- Prepare engagement revenue and resource forecasts, timesheets and billing information, and weekly/monthly reports.
- Be in constant communication with team members via Zoom and/or Slack.
In the first week, expect to:
- Onboard and integrate into Toptal.
- Meet colleagues in our Customer, Talent, and Operational teams to begin your onboarding journey at Toptal.
In the first month, expect to:
- Learn about our delivery model, shadow colleagues on existing engagements, and begin leading project pursuits.
In the first three months, expect to:
- Exercising discretion and independent judgment, lead project kickoffs with teams you have built from our talent network.
In the first six months, expect to:
- Launch exciting new products for clients around the world.
In the first year, expect to:
- Have established your own go-to teams of software development professionals, established a portfolio of ongoing delivery initiatives, and learned more about digital product development than you could with any other company.
Qualifications and Job Requirements:
- Bachelor’s degree is required.
- 10+ years of experience working in technology consulting or software delivery management specifically with Enterprise clients.
- 3+ years of experience as a project manager using Agile methodologies.
- Experience managing large-scale implementations with multiple C-level executives and systems integration projects.
- Strong understanding of technology and software development.
- Strong executive presence and experience aligning C-level stakeholders.
- A strong knack for establishing and growing strong working relationships with clients.
- Experience working with distributed teams, including the ability to work effectively as a remote member of a dynamic, distributed team with tight deadlines.
- Exceptional organizational and leadership skills.
- Outstanding written and verbal communication skills.
- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
- Regular or periodic travel to meet and engage with Toptal clients and customers both inside and outside of your geographic location.
- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
Essential Job Functions
- Regularly and reliably attend scheduled virtual team meetings on camera.
- Work independently with minimal supervision.
- Use all required digital collaboration tools.
- Prioritize and self-manage workflows and deadlines.
US FLSA Classification: Full-Time/Exempt
The US-based salary range for this full-time position is $120,000 - $180,000 per year. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
This position is also eligible to receive a discretionary bonus.
Applications are accepted on an ongoing basis. Please note that the US-based salary range does not include the value of Toptal’s benefit offerings. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
