Now hiring
Design Matcher
Now hiring

Design Matcher

About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Summary:

As a Toptal Design Matcher, you will be working directly with Toptal’s clients to understand their needs, custom-match them with Designers from our talent network, and provide support during the matching process, throughout the engagement, and beyond.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

Responsibilities:

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

  • Gather requirements and consult with clients to ensure needs are understood.
  • Define job descriptions, talent responsibilities, and requirements.
  • Search talent profiles, shortlist candidates, and send availability requests.
  • Confirm talent availability, screen job applications, and select candidates.
  • Introduce candidates to clients, communicating technical and cultural fit.
  • Customize talent rates, adjust commitment types, and schedule engagement dates.
  • Obtain feedback on talent and maintain detailed platform documentation.
  • Provide advice and guidance to Designers in the network.
  • Investigate disputes and collaborate cross-functionally in the resolution process.

In the first week, expect to:

  • Onboard and integrate into Toptal.
  • Learn about Toptal’s history, culture, and vision.
  • Familiarize yourself with the team’s tools, processes, and reporting mechanisms.
  • Shadow matching calls and learn about the matching process with your TopPal.

In the first month, expect to:

  • Take on your first clients and manage their engagements with Toptal.
  • Learn about supporting teams and how they contribute to the company’s success.
  • Work closely with individual Designers and our talent network.
  • Become proficient with Toptal’s platform.

In the first three months, expect to:

  • Be a well-integrated member of the organization with positive relationships in Matching, Sales, and Talent Operations.
  • Build a mature client portfolio.
  • Establish direct connections with top talent in our network.
  • Exercising discretion and independent judgment, resolve any client-talent disputes that may arise in your client portfolio.

In the first six months, expect to:

  • Become eligible to take on Toptal’s major accounts, including top-tier brands and clients.
  • Understand best practices and share effective strategies with the team.

In the first year, expect to:

  • Act as a subject matter expert on Design Matching.
  • Continue to promote an environment of teamwork and collaboration.
  • Offer insights and ways to improve the success of a Matching lifecycle based on feedback, experience, and data insights.
  • Have started taking on initiatives to improve operations, establishing the needed infrastructure for scale.
  • Participate in onboarding newcomers and helping them learn about best practices.

Qualifications and Job Requirements:

  • Bachelor’s degree is required.
  • 5+ years of demonstrated experience successfully delivering Product projects as a Freelancer or within tech, hypergrowth, or a start-up (Top Tier); OR 5+ years experience successfully recruiting for Design in tech, hypergrowth, or a start-up (Top Tier).
  • 3+ years of demonstrated experience successfully leading and synthesizing remote client discovery or stakeholder interviews.
  • 3+ years of demonstrated experience successfully managing international clients or running your own company.
  • Ability to differentiate between Brand Design, Product Design, Marketing Design, Visual Design, etc.
  • Ability to determine capabilities and deliverables required to solve client problems or achieve objectives.
  • Ability to critically evaluate a design portfolio and assess talent capabilities needed based on client problems or objectives.
  • Ability to seamlessly communicate across all channels including phone, Zoom, email, and Slack.
  • Ability to build trust and instant rapport with clients and talent alike.
  • Outstanding written and verbal communication skills.
  • Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
  • You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
For Toptal Use Only: #canada #southamerica #centralamerica #LI-AG1 #LI-REMOTE

Who You Will Work With

Vicky Mackie

Vicky Mackie

SVP of Talent Operations

As Toptal’s SVP of Talent Operations, Vicky is responsible for ensuring successful client outcomes by matching the right talent from our global network with clients’ specific needs and timeframes. Prior to joining Toptal, Vicky developed her strategic and operational experience as a management consultant at Bain & Company. There, she worked with executive teams to address their most critical issues across a diverse range of industries. Vicky earned an Honors of Business Administration from the Ivey School of Business.

Carly Coleman

Carly Coleman

VP of Talent Matching and Success

After joining Toptal as VP of Talent Success in May of 2020, Carly Coleman moved to VP of Talent Matching and Success, where she is responsible for quickly and effectively matching talent from our global network with our client business needs. In addition, she oversees the end-to-end experience for our Toptal talent. Before Toptal, she was a strategy consultant at Bain & Company, then joined an e-commerce startup to lead retention marketing, and later, the direct-to-consumer business. Carly earned a BS in Business Administration from the University of Southern California and an MBA from the Haas School of Business at UC Berkeley.

View the Whole Team

Working at Toptal

We're changing the way the world works. Toptal is not only a place to progress your career and design your own lifestyle, but also a company where you'll learn how to develop innovations that push business and technology forward.
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The core working hours for this role are 1-9 PM US Eastern Time. Please select your level of flexibility:

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Agency to create real impact, co-workers who support and challenge you, a work environment designed for high performers, and a powerful mission that seeks to change the future of work; I never thought I would find a company that had them all. I am so glad I made the decision to join Toptal.

Kimberly Hall

VP of Customer Operations