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Director of Business Operations - Marketing Team
Now hiring

Director of Business Operations - Marketing Team

About Toptal

Toptal is a global network of top freelance talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and over 40% year-over-year growth, Toptal is the world’s largest fully remote company.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Position Description

Toptal is a hypergrowth organization, which means that our core teams and operations infrastructure must constantly be evolving to sustain and further this growth. As a Director of Business Operations at Toptal, you will work on functional initiatives to help build strategic direction, execution frameworks, process automation and workflow enhancements, KPIs, and team structures necessary to drive Toptal’s growth. You will be trusted to tackle challenging and impactful problems at Toptal, working directly with the function executives to achieve success.

This is a remote position that can be done from anywhere. Due to the remote nature of this role, we are unable to provide visa sponsorship. Resumes and communication must be submitted in English.

Responsibilities:

You will work with our Marketing team, scoping initiatives, developing frameworks, and building comprehensive strategies to meet objectives - executing flawlessly upon them.

In this role, you will partner with executives and other senior leaders to achieve successful outcomes through major company initiatives that result in new offerings, enhanced infrastructure, and processes. Your ability to learn the business, partner with function executives, develop recommendations and act swiftly to drive to completion will be key to your success. Upon completion, you will ‘own’ or significantly support the initiative on an ongoing basis and work for continual improvement to support Toptal’s hyper-growth strategies.

The life cycle of your projects, at a high level, will be: Dive into a company initiative with a consultant’s mindset, ask questions to learn everything you can about the subject. Remove constraints and use non-incremental thinking to determine how to frame the initiative such that the related projects and components can deliver an order of magnitude greater impact. Execute on your plans, frequently doing things yourself as an individual contributor, and laying a solid foundation that can be built upon and owned or significantly supported by you upon completion. Ensure that the project can be sustainable within the function or company into the future by implementing processes that allow for its success into the future.

Example initiatives may include:

  • Working with executives and other senior leaders to optimize outcomes and execute strategic and operational initiatives for the team.
  • Planning and implementing a better workflow for collaboration between two key teams.

In the first week, expect to:

  • Onboard and integrate into Toptal.
  • Rapidly begin learning about Toptal’s history, culture, and vision.
  • Shadow business analysts across the company to learn the core of Toptal’s operations, goals, and measurable outcomes.

In the first month, expect to:

  • Undergo a deeper training and mentorship period with Toptal’s Operations Team, including Toptal’s CAO and existing Directors of Operations.
  • Begin initial scoping of assigned functional initiative.

In the first three months, expect to:

  • Work alongside Functional Team leaders to determine outcomes, make recommendations, and scope project plans
  • Partner with Business Operations and Project Managers to build and execute a comprehensive plan under the guidance of Functional Leadership.

In the first six months, expect to:

  • Make significant progress on the initiative execution plan, as evidenced by the achievement of initiative milestones and KPIs.

In the first year, expect to:

  • Own or assume a key role in the ongoing execution and further enhancement of the assigned initiative.

Requirements:

  • 5+ years combined business operations and consulting experience.
  • At least 1 year working for a major consulting firm with expertise in the development of strategic operational frameworks and executive presentations.
  • Experience with Marketing Strategy is preferred.
  • Leadership experience with responsibility for business results in a fast-paced, multi-function environment.
  • Creative problem solver with proven results in improving processes in business operations and/or a sales environment.
  • Ability to leverage data to perform root cause analysis and address the source of issues.
  • Proven ability to develop creative solutions that result in measurable transformative outcomes that reach beyond incremental improvements.
  • Strong collaboration skills and demonstrated ability to influence and execute effectively in a cross-functional environment.
  • Impeccable organization skills and attention to detail.
  • Ability to apply effective change management principles and consider the human element of change.
  • A knack for being able to convey complex information and recommendations in a clear, logical, understandable manner to stakeholders at executive levels.
  • Excellent presentation, written, and verbal communication skills.
  • Must be a high-integrity, team player with the flexibility to meet the demands of changing business priorities.
  • You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
For Toptal Use Only: #west #midwest #ussouth #northeast #remote #LI-MG1 #canada #southamerica

Who You Will Work With

Taso Du Val

Taso Du Val

CO-FOUNDER / CEO

As Toptal’s Chief Executive Officer, Taso manages Toptal’s core team of hundreds of team members distributed throughout the world, with a focus on innovation. Since Toptal was founded in 2010, Taso has led it to become the largest high-skilled, on-demand talent network in the world. Taso serves on the board of multiple organizations, advising on talent strategy and innovation for Fortune 100s and nonprofits. Taso has guest lectured at Harvard Business School, Wharton, and Oxford on talent management and entrepreneurship.

Sean Middleton

Sean Middleton

Chief Revenue Officer

As Toptal's Chief Revenue Officer, Sean is responsible for strategy, sales, and client success. He works closely with the executive team to ensure their growing client portfolio has access to the best talent in the world. Before joining Toptal, Sean spent ten years at Cognizant, where he played various roles, including President of their new Accelerator business division and COO of their Digital Business transformation service line. Sean earned a BS in Computer Science from Cornell University and an MBA from the Wharton School at the University of Pennsylvania.

Christy Schumann

Christy Schumann

SVP of Talent Operations

As Toptal's SVP of Talent Operations, Christy is accountable for ensuring successful client outcomes by delivering the right talent from our global network, matched to client business needs and timeframe. Prior to Toptal, Christy spent more than a decade in management consulting at Bain & Company, and she later joined Rackspace as General Manager of their cybersecurity business. Christy earned a BS in Computer Science and Electrical Engineering from the Massachusetts Institute of Technology and an MBA from Columbia Business School.

View the Whole Team

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Working at Toptal has been the best experience of my career. Every day I'm surrounded by intelligent, thoughtful, and hard-working colleagues that push me to be better.

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