Now hiring
Director of Business Operations
Now hiring

Director of Business Operations

About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Summary

As a Director of Business Operations at Toptal, you will work on functional initiatives to help build strategic direction, execution frameworks, process automation and workflow enhancements, KPIs, and team structures necessary to drive Toptal’s growth. You will be trusted to tackle challenging and impactful problems at Toptal, working directly with our executives to achieve success.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

Responsibilities:

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

Working within our Talent Operations team, you will scope initiatives, develop frameworks, and build comprehensive strategies to meet objectives - executing flawlessly upon them. You will partner with executives and other senior leaders to achieve successful outcomes through major company initiatives that result in new offerings, enhanced infrastructure and processes. Your ability to learn the business, partner with executives, develop recommendations and act swiftly to drive to completion will be key to your success. Upon completion, you will ‘own’ or significantly support the initiative on an ongoing basis and work for continual improvement to support Toptal’s growth strategies.

The life cycle of your projects, at a high level, will be: Dive into a company initiative with a consultant’s mindset, ask questions to learn everything you can about the subject. Remove constraints and use non-incremental thinking to determine how to frame the initiative such that the related projects and components can deliver an order of magnitude greater impact. Execute on your plans, frequently doing things yourself as an individual contributor, and laying a solid foundation that can be built upon and owned or significantly supported by you upon completion. Ensure that the project can be sustainable within the function or company into the future by implementing processes that allow for its success into the future.

Example initiatives may include:

  • Planning and executing the launch of a new operational business unit.
  • Working with executives and other senior leaders to optimize outcomes and execute strategic and operational initiatives for the team.
  • Planning and implementing a better workflow for collaboration between two key teams.

In the first week, expect to:

  • Onboard and integrate into Toptal.
  • Rapidly begin learning about Toptal’s history, culture, and vision.
  • Shadow business analysts across the company to learn the core of Toptal’s operations, goals, and measurable outcomes.

In the first month, expect to:

  • Undergo a deep training and mentorship period within Toptal’s Talent Operations team, including partnering with and shadowing Toptal’s existing Directors of Business Operations.
  • Begin initial scoping of assigned initiative.

In the first three months, expect to:

  • Exercising discretion and independent judgment, work alongside Talent Operations team leaders to determine outcomes, make recommendations, and scope project plans.

In the first six months, expect to:

  • Make significant progress on the initiative execution plan, as evidenced by the achievement of initiative milestones and KPIs.

In the first year, expect to:

  • Own or assume a key role in the ongoing execution and further enhancement of the assigned initiative.

Qualifications and Job Requirements:

  • Bachelor’s degree is required.
  • 5+ years combined business operations and consulting experience.
  • At least 1 year working for a major consulting firm with expertise in the development of strategic operational frameworks and executive presentations.
  • Leadership experience with responsibility for business results in a fast-paced, multi-function environment.
  • Creative problem solver with proven results in improving processes in a business operations and/or sales environment.
  • Ability to leverage data to perform root cause analysis and address the source of issues.
  • Proven ability to develop creative solutions that result in measurable transformative outcomes that reach beyond incremental improvements.
  • Strong collaboration skills and demonstrated ability to influence and execute effectively in a cross-functional environment.
  • Impeccable organization skills and attention to detail.
  • Ability to apply effective change management principles and consider the human element of change.
  • Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
  • A knack for being able to convey complex information and recommendations in a clear, logical, understandable manner to stakeholders at executive levels.
  • Excellent presentation, written, and verbal communication skills.
  • Must be a high-integrity, team player with the flexibility to meet the demands of changing business priorities.
  • Outstanding written and verbal communication skills.
  • You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
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Who You Will Work With

Vicky Mackie

Vicky Mackie

SVP of Talent Operations

As Toptal’s SVP of Talent Operations, Vicky is responsible for ensuring successful client outcomes by matching the right talent from our global network with clients’ specific needs and timeframes. Prior to joining Toptal, Vicky developed her strategic and operational experience as a management consultant at Bain & Company. There, she worked with executive teams to address their most critical issues across a diverse range of industries. Vicky earned an Honors of Business Administration from the Ivey School of Business.

Carly Coleman

Carly Coleman

VP of Talent Matching and Success

After joining Toptal as VP of Talent Success in May of 2020, Carly Coleman moved to VP of Talent Matching and Success, where she is responsible for quickly and effectively matching talent from our global network with our client business needs. In addition, she oversees the end-to-end experience for our Toptal talent. Before Toptal, she was a strategy consultant at Bain & Company, then joined an e-commerce startup to lead retention marketing, and later, the direct-to-consumer business. Carly earned a BS in Business Administration from the University of Southern California and an MBA from the Haas School of Business at UC Berkeley.

View the Whole Team

Working at Toptal

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Agency to create real impact, co-workers who support and challenge you, a work environment designed for high performers, and a powerful mission that seeks to change the future of work; I never thought I would find a company that had them all. I am so glad I made the decision to join Toptal.

Kimberly Hall

VP of Customer Operations