Now hiring
Senior IT Operations Engineer
Now hiring

Senior IT Operations Engineer

About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Summary:

As an IT Operations (ITOps) Support Engineer, you will be responsible for providing and maintaining access to services, applications, and corporate technologies. You will be accountable for company-wide technical onboarding and offboarding processes. This role includes administration of credentials, preparation of technical documentation, and auditing. Your natural ability to be resourceful is essential as you will continuously look for opportunities to make improvements and deliver value to the organization as a whole.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

Responsibilities:

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

As a member of the ITOps team, you will participate in the new hire process for each newly hired employee. You will work closely with our People team and support the onboarding and offboarding activities of our team members. The ITOps Engineer acts as a central point of contact for resolving user management and access requests and provides support mostly related to reported issues with the company tools and user roles. This includes supporting Engineering teams in carrying out actions that require increased privileges that they might otherwise lack, as well as answering general questions about the use of certain software. You will research and implement innovative, creative and, if possible, automated approaches to repetitive tasks. You will also design, develop, document, analyze, create, test or modify computer or cloud based systems or programs.

In the first week, expect to:

  • Onboard and integrate into Toptal.
  • Learn about Toptal’s company-wide tools and systems.

In the first month, expect to:

  • Get familiar with the processes for onboarding and offboarding.
  • Get familiar with the process for managing technical tool data including documentation.

In the first three months, expect to:

  • Work closely with the People team and other ITOps team members.
  • Be able to resolve user management and access requests, while exercising discretion and independent judgment.
  • Have a clear overview of the company structure.

In the first six months, expect to:

  • Develop and communicate processes and protocols for company-wide tools.
  • Manage the onboarding of tools and creation of accounts.

In the first year, expect to:

  • Provide IT support, often related to issues with access to the company tools and user roles.
  • Manage access to the company services and tools.

Qualifications and Job Requirements:

  • 5+ years of experience in IT Operations.
  • Strong knowledge of remote troubleshooting multiple OS (Windows, macOS, Linux, etc.).
  • Strong knowledge of G-Suite/Slack/Jira administration.
  • Strong knowledge of Network and Credential management (VPN, Cloud-based Password Managers).
  • Strong knowledge of how browsers work (cookies, sessions, extensions) - the majority of the tools we use are web-based.
  • Proficient in Writing Technical Documentation (Confluence).
  • Basic knowledge of Linux distributions administration CENTOS/RHEL.
  • Basic knowledge of Cloud providers administration (AWS/GCP).
  • Familiar with infra/engineering tools (Git, Newrelic, Rollbar, etc.).
  • Familiar with network services (DNS, DHCP, SMTP, SFTP, SSH, Telnet, etc.).
  • Scripting experience is a plus (Python, GAM, PowerShell).
  • Experience supporting users in a global environment and varying time zones.
  • Creative person, out of the box approach, willing to adapt and learn, technically oriented, and focused on results.
  • Must be comfortable with working under pressure and adhering to deadlines without sacrificing quality.
  • Must have the ability to communicate with teams via Slack and other collaboration tools.
  • Must have outstanding written and verbal communication skills.
  • Must be a self-starter who can define strategy and execute with limited guidance.
  • Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
  • You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
For Toptal Use Only: #LI-DNI

Who You Will Work With

Ismael Peinado

Ismael Peinado

Chief Technology Officer

As Toptal's Chief Technology Officer, Ismael leads the company's engineering organization, driving process and culture to ensure top quality delivery from our team of world-class engineers. Ismael was formerly the CEO and Co-Founder of Blue4, a distributed media system used in the aerospace and entertainment industries. He leverages over twenty years’ experience in providing commercial, operational, and technical leadership for B2B, B2C, and government organizations from early-stage startup to large-high growth market leaders. Ismael has a BE and BS in Industrial Engineering from the Universidad de Málaga.

Emiliano Ritiro

Emiliano Ritiro

Director of Engineering

As one of Toptal's Directors of Engineering, Emiliano is responsible for all new development and maintenance related to Toptal's Infrastructure, Continuous Integration, Security Operations, and Help desk. Emiliano has a lean, product-first mentality. He has led the development of software for enterprises and startups, including Deloitte, Bago, and Virgin. Emiliano has a Master's in Computer Engineering from the University of Buenos Aires.

View the Whole Team

Working at Toptal

We're changing the way the world works. Toptal is not only a place to progress your career and design your own lifestyle, but also a company where you'll learn how to develop innovations that push business and technology forward.
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