Now hiring
Senior Learning Experience Designer
Now hiring

Senior Learning Experience Designer

About Toptal

Toptal is a global network of top freelance talent in business, design, and technology that enables companies to scale their teams, on-demand. With $100+ million in annual revenue and over 40% year-over-year growth, Toptal is the world’s largest fully remote company.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Position Description

Toptal is a hypergrowth organization, which means that we are constantly onboarding new team members and working with our existing team members to build new skills. As a Senior Learning Experience Designer at Toptal, you will build a world-class Learning and Development function as part of the People team, working with leaders and individual contributors across the company to identify areas for improvement and build the learning plans and materials necessary to realize those improvements. You will create a strategy for new, high-quality training materials, build knowledge validation exercises, design engaging learning paths, and more. You will build deep institutional knowledge of the core skills needed for key positions across Toptal, thinking critically about innovative ways to elevate the abilities of team members across the organization.

This is a remote position that can be done from anywhere. Due to the remote nature of this role, we are unable to provide visa sponsorship. Resumes and communication must be submitted in English.

Responsibilities:

You will work with subject matter experts across the organization to design, develop, and deliver a variety of high-quality learning solutions (e-learning, online webinars, video, and live sessions) to improve operational efficiency, drive performance, and promote leadership excellence. You will be responsible for creating effective and engaging learning interventions that impact performance, using video, voiceovers, animation, and a variety of other avenues. You will work as a part of the People team to evaluate the efficacy of our learning initiatives, build new strategies based on feedback and analysis, and evolve.

A few examples of skills for which you will be designing courses:

  • Developing learning paths for career development and growth.
  • Advanced technical role-specific and functional training for teams including Engineering, Product, etc.
  • Complex leadership and manager training for all levels of leadership.

In the first week, expect to:

  • Onboard and integrate into Toptal.
  • Learn about Toptal services, and learn about Toptal’s organizational structure, including each team’s focus and how they interact.
  • Begin meeting with leaders across the company.

In the first month, expect to:

  • Work within your team to understand priorities, history, and how we work.
  • Work with the People team and relevant team leads to understand which areas of the organization most need instructional design support.
  • Prioritize by impact and begin working with domain experts to design learning plans and create real training materials that will be used by newcomers and existing team members.
  • Build launch plans for your first learning modules, including effective feedback and incentive systems, and execute the launches.

In the first three months, expect to:

  • Adapt modules based on learner feedback to ensure they are maximally effective.
  • Work with domain experts to build the next wave of learning modules, prioritizing by impact and focusing both on onboarding modules and skill development modules for existing team members.
  • Build review systems to ensure that all learning and development material you create stays up-to-date over time.

In the first six months, expect to:

  • Create a strong base of L&D courses targeted both to onboarding newcomers and to developing the skills of existing team members, covering the major technical, cultural, soft, and procedural skills needed to be successful at Toptal.
  • Begin to build deep relationships with domain experts across the company.

In the first year, expect to:

  • Assist in creating an L&D framework for learning, evaluation, incentivization, retention, and adoption at Toptal that is backed by academic research and internal data, is scalable, and delivers unparalleled results.
  • Support in scaling Learning & Development at Toptal as the organization continues to grow, ensuring our ability to develop top performers which will become a critical organizational competitive advantage.

Requirements:

  • 7+ years of experience designing and developing learning programs in a fast-paced environment experiencing exponential growth. A plus if you’ve worked in a fast-paced tech start-up environment.
  • Experience working cross-functionally with Subject Matter Experts; partnering across an international organization (Sales, Engineering, etc.) to support training needs.
  • Advanced experience developing blended learning programs, self-directed, instructor-led training (ILT), computer based training (CBT), and webinar training.
  • Experience with authoring tools and Learning Management Systems used to create high-quality learning materials (Lessonly, Articulate, Storyline, etc).
  • Consult internal stakeholders on root-causes of defined performance gaps including when, where, and why training might mitigate or close the gap as well as when it will not.
  • Work backwards from business goals and metrics as well as identified performance gaps to pinpoint root-causes of gaps and opportunities for improvement.
  • Proven experience in creating learning metrics that are independent, holistic, accurate, encourage the right behaviors, and are aligned with company objectives.
  • Attention to detail. Quality matters at Toptal and this must come across in all training material. Courses must be intuitive, error-free, and extremely high-quality.
  • Creativity. You will need to use non-incremental, out-of-the-box thinking to create learning plans that are effective and scalable, while not requiring unsustainable amounts of time from learners or stakeholders.
  • Resourcefulness. You must refuse to be impeded by anything standing in your way. You must push to get access to any resources you need, contribute unsustainable effort when the situation calls for it, and be creative in finding ways to remove blockers and deliver value.
  • Proactive. You must be passionate about the prospect of creating a world-class learning & development discipline at Toptal and proactive in reaching out to stakeholders to define priorities and deliver on needs.
  • You must be comfortable with ambiguity and shifting priorities, and capable of delivering value with minimal supervision.
  • You must have excellent written and oral communication skills.
  • You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
For Toptal Use Only: #midwest #ussouth # northeast #LI-MG1

Who You Will Work With

Michelle Labbe

Michelle Labbe

Chief People Officer

As Toptal's Chief People Officer, Michelle is accountable for our People and Recruiting teams, creating and maintaining a world-class experience for all Toptal team members through hiring, developing, and retaining our top talent. Previously, she served as Chief People Officer at ICR. Her 20+ year career has included senior Talent leadership roles across both the startup and agency world, spanning multiple industries. Michelle has a Bachelor’s in Political Science from the University of Arizona.

Christy Schumann

Christy Schumann

VP of Talent Operations

As Toptal's VP of Talent Operations, Christy is accountable for ensuring successful client outcomes by delivering the right talent from our global network, matched to client business needs and timeframe. Prior to Toptal, Christy spent more than a decade in management consulting at Bain & Company, and she later joined Rackspace as General Manager of their cybersecurity business. Christy earned a BS in Computer Science and Electrical Engineering from the Massachusetts Institute of Technology and an MBA from Columbia Business School.

Ismael Peinado

Ismael Peinado

Chief Technology Officer

As Toptal's Chief Technology Officer, Ismael leads the company's engineering organization, driving process and culture to ensure top quality delivery from our team of world-class engineers. Ismael was formerly the CEO and Co-Founder of Blue4, a distributed media system used in the aerospace and entertainment industries. He leverages over twenty years’ experience in providing commercial, operational, and technical leadership for B2B, B2C, and government organizations from early-stage startup to large-high growth market leaders. Ismael has a BE and BS in Industrial Engineering from the Universidad de Málaga.

View the Whole Team

Working at Toptal

We're changing the way the world works. Toptal is not only a place to progress your career and design your own lifestyle, but also a company where you'll learn how to develop innovations that push business and technology forward.
Toptal Careers →

Think you’re a fit? Apply below:

How many years of experience do you have designing and developing learning programs in a fast-paced corporate environment experiencing exponential growth?

How would you rate your expertise developing blended learning programs, self-directed, instructor-led training (ILT), computer based training (CBT), and webinar training?

Do you have experience using authoring tools and Learning Management Systems used to create high-quality learning materials

Have you created learning content for a global audience?

By submitting your application, you are agreeing to Toptal’s Terms of Service, Privacy Policy, and Cookie Policy. Toptal may record your interview for quality assurance and training purposes.
Interested in joining our global talent network?
Apply as a Freelancer  

Working at Toptal has been the best experience of my career. Every day I'm surrounded by intelligent, thoughtful, and hard-working colleagues that push me to be better.

Jordan Lyons

SEO Manager