Michelle White, Coach in Columbus, OH, United States
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Michelle White

Verified Expert  in Coaching

Coach

Columbus, OH, United States

Toptal member since February 18, 2025

Expertise
Small Business Coaching
Bio

Michelle White specializes in executive coaching and organizational effectiveness, supporting leaders, teams, and organizations in reaching their goals. She is an Associate Certified Coach (ACC), credentialed by the International Coaching Federation (ICF), and holds a master's degree in business administration with a focus on executive coaching from Franklin University. Through coaching and organizational development, Michelle empowers leaders and teams to enhance capabilities and drive growth.

Project Highlights

Operating Platforms
Developed standard operating platforms for national specialty retailers, including a set of tools and processes, to reduce execution variability and enhance store leader skills.
Executive Coaching Engagement
Coached the CEO of a nonprofit during a period of organizational growth.

Expertise

  • Consulting
  • Executive Coaching
  • Facilitation
  • Human Resources Management
  • Operations
  • Sales
  • Strategy
  • Team Leadership

Work Experience

Owner

2023 - PRESENT
Leadership Path, LLC
  • Leveraged entrepreneurial expertise to establish and grow a consulting and coaching business.
  • Developed a customer service model and training program for a large-scale real estate developer.
  • Facilitated a strategic planning process for a national retail chain and coordinated rollout efforts, culminating in their national sales meeting.
  • Coached the CEO of a local nonprofit with a budget exceeding $10 million.

Organizational Effectiveness Lead

2022 - PRESENT
Kane Learning
  • Headed executive coaching engagements for senior leaders to enhance leadership skills and drive organizational effectiveness.
  • Conducted virtual and in-person workshops on leadership and staff development, fostering a culture of continuous learning and growth.
  • Spearheaded strategic planning initiatives to develop three-to-five-year plans, aligning business goals with actionable strategies.

Vice President, Store Operations

2017 - 2022
Victoria's Secret
  • Managed field education for 25,000 store associates and 5,000 store leaders, including onboarding, product knowledge, and sales conferences.
  • Created the Victoria's Secret Operating Platform, a standardized set of tools and processes, to reduce variability in execution and build store leader capabilities.
  • Developed and executed strategies that significantly boosted Victoria's Secret & Co.'s operating income.
  • Coached and inspired store operations and field leadership teams and mentored leaders across the business.

Project History

Operating Platforms

Developed standard operating platforms for national specialty retailers, including a set of tools and processes, to reduce execution variability and enhance store leader skills.

I spearheaded a project encompassing content development, tools, technology, and resources to create an operating platform with key components for running a productive, customer-focused store, including role clarity, talent lifecycle, coaching, workforce management, business insight, visual merchandising, and customer experience.

Customer Service Launch

Created customer service training programs for leasing agents.

I created a customer service model and related training for a real estate developer, which included brainstorming the model with subject matter experts, developing key behaviors, and facilitating workshops to educate leaders and leasing agents.

Executive Coaching Engagement

Coached the CEO of a nonprofit during a period of organizational growth.

I coached the leader of a nonprofit agency with a budget of over $10 million through a period of significant growth, challenges, and board and team transitions. By the end of the engagement, the leader felt much more confident, and the organization was on stable ground.

Education

2004 - 2006

Master of Business Administration (MBA) in Executive Coaching

Franklin University - Columbus, OH, USA

1991 - 1995

Bachelor's Degree in Human Resources

Miami University - Oxford, OH, USA

Certifications

DECEMBER 2024 - DECEMBER 2027

Associate Certified Coach

International Coaching Federation

MAY 2023 - PRESENT

Certified Executive Coach

Center for Executive Coaching

Skills

Executive Coaching

Executive Coaching, Small Business Coaching

Platforms & Tools

Microsoft Teams, Zoom

Other

Facilitation, Team Leadership, Sales, Strategy, Human Resources Management, Operations, Consulting, Business Development

Collaboration That Works

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