Human-centered design is about solving problems, not implementing solutions. This guide provides an overview of HCD, a process that ensures optimum user experiences, effortless interaction, and ultimately, business benefits.
Nearly one in four users will abandon a mobile app after using it just once. Good onboarding makes a great first impression, gives users a guided introduction, and can significantly improve user retention.
Conversational user interfaces are a new frontier that requires thoughtful consideration. The design process should include defining the purpose of the chatbot, and other design considerations to create a successful user experience.