Chad Smith
Verified Expert in Design
Designer
Charlotte, NC, United States
Toptal member since April 22, 2022
Chad has a passion for systems thinking and an ever-growing obsession with customer-centricity. Working on dozens of products with both enterprise and startup teams, he is well versed in various methodologies but never loses his scrappiness to get things done. He enjoys software that solves critical business needs, trims processes, and delights customers. He currently calls Charlotte, NC home and has lived in six different cities across the world.
Portfolio
UX Designer and Architect for Web App and Customer Portals
Work Experience
Senior UX Architect
Production Tool & Die
- Designed an end-to-end process encompassing inbound orders, internal processing, scheduling, execution, quality control, and final delivery.
- Developed over 10 prototypes using no-code tools to illustrate process improvement areas and validate hypothesis.
- Created personas for each function within the manufacturing process to capture goals, drivers, required inputs and outputs, and emotional states throughout the manufacturing process.
Senior UX Designer
Lowe's Home Improvement
- Implemented 10 applications with integrations to merchandising, data science, and supply chain to enable 60% efficiency gains in product flow through Lowe’s DCs in comparable areas.
- Maintained a hyper-focus on innovation for Lowe’s customers and business partners in replenishment and demand forecasting through the implication of UX and automation.
- Advocated for usability and interface design to senior leadership through demonstration and continued value delivery.
- Worked with a team of architects, designers, prototypers, and content developers to deliver projects in a timely and efficient manner.
- Evaluated existing web applications and their usability. Identified opportunity and business needs for build versus buy.
Senior Product Manager
Kroger
- Worked fast in low fidelity to discover potential options, then determined trade-offs between choices while iterating into high-fidelity deliverables.
- Designed user interface elements. Produce high-quality creative solutions to complex problems based on research and goals.
- Oversaw two teams create a ground-up platform enabling efficient negotiations between Kroger corporate, their subsidiaries, and 10,000 vendor partnerships.
- Created detailed visual designs, prototypes, and reusable elements for user interfaces.
Product Manager
Walmart
- Acted as the patent recipient for an enterprise-scale initiative with a small innovation team to improve service speeds and reduce technical debt at the Deli & Bakery service counters.
- Planned and executed over 20 chain-wide application and firmware deployments to over 30,000 store devices and three applications.
- Worked with engineering and QA teams to control the quality of the actual design implementation.
- Evaluated existing web applications and evaluated their usability.
Education
Bachelor's of Science in Marketing in Advertising and Marketing
Oral Roberts Univrsity - Tulsa, OK
Skills
Tools
Sketch, InVision, Jira, Airtable, Wrike, Adobe Creative Suite, Miro, Asana, Bubble, Manufacturing
Platforms
Figma, UXPressia, iOS
Industry Expertise
Retail & Wholesale
Other
Monday.com, Stacker, Rapid Prototyping, User-centered Design (UCD), Web App Design, Web App UX, eCommerce, Mobile UI Design, User Interface (UI), Web App UI, UX Design, Product Design, Dashboards, Wireframing, Competitor Analysis & Profiling, Product Management, UI Design, Visual Design, User Journeys, User Experience (UX), Web UX, Responsive Web Design (RWD), Digital Product Design, B2B, UI Research, User Flows, UX Wireframes, High-fidelity Mockups, Mobile App UI, User Research, Low-fidelity Prototypes, Mobile UX Design, Design Systems, Landing Pages, Agile, Food Ordering Platforms, Data-driven Design, Software as a Service (SaaS), Usability Analysis, UX Research, Graphic Design, Data Visualization, Marketing Strategy, User Journey Maps, Landing Page Design, iOS UX Design, Mobile UX, Mobile Design, Dashboard Design, Mobile App Design, Fintech, Responsive Web Apps, Startups, Responsive UI, B2C, Responsive Design, Digital Health, Ideation Workshops, Workshop Facilitation, UX Workshops, Workshops, SaaS Design, Web Design, Local SEO, Last Mile Logistics, Maps, UX Prototyping, Travel, Travel Design, Systems Thinking, Food Ordering, Promotion, Paid Advertising, Process Audits, App UX, Marketplace Design, Web App Automation, Automation, Business Rules, Business to Business (B2B), Process Flows, UX Process, Customer Success, Customer Analysis, Portal Design, Customer Portals, Supply Chain, Supply Chain Management (SCM), Task Automation, Portals
Experience
- User-centered Design (UCD) - 10 years
- Sketch - 9 years
- Product Management - 9 years
- UX Prototyping - 8 years
- InVision - 7 years
- Rapid Prototyping - 6 years
- Figma - 4 years
Tools
- Sketch
- InVision
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