UX Lead | Product Owner
2018 - 2020
KLM Royal Dutch Airlines (Freelance)
- Managed the design system team to define, build, and deliver design guidelines and UI components to different product teams.
- Optimized and documented the UX guidelines for flows and patterns to bring consistency to the brand's digital products.
- Collaborated with the Air France design teams and stakeholders to produce consistent UX patterns and flows.
- Developed high-fidelity prototypes in HTML, CSS, and JavaScript to demonstrate products and align stakeholders.
- Participated in brainstorming sessions on the UX strategy for KLM digital touchpoints based on digital orchestration concepts.
- Redesigned the UX/UI and migration flow of the new Air France and KLM homepages.
- Participated in a week-long design team sprint to ideate improvements for the entire customer journey.
- Redesigned the UX/UI of the Air France and KLM flight status pages.
- Audited the Kenya Airways website for potential UX improvements and alignment with the design system.
- Redesigned the UX, UI, and migration of the KLM Business Class travelers platform.
Technologies: Sketch, InVision, Slack, Atlassian Suite, Pen & Paper, Wireframing, Prototyping, UX Design, Product Owner, UX Leadership, Design Systems, Digital Transformation, Trello, Stakeholder Management, Accessibility, User Research, UX Strategy, B2B, B2C, Customer Journeys, User Flows, Design Sprints, User Personas, Design Thinking, User Interface (UI), Web App UI, User Experience (UX), Product Design, Web App UX, Responsive Web Design (RWD), UX Audits, High-fidelity Mockups, Web UX, UX Research