Claude is a user experience designer with a desire to create digital products that are usable, enjoyable, and effective for users. She works with companies to develop innovative design solutions that meet user needs and business goals. Specializing in human-computer interaction, Claude excels at creating designs that prioritize the user experience, accessibility, and usability to maximize user satisfaction.
Acted as a UX consultant at various national and international companies on all components of user experience design, including discovery, design, and the validation phase.
Worked on a variety of project types, including mobile apps, SaaS applications, CRM, eCommerce, and websites.
Collaborated with the following clients: VIA Rail Canada, Toronto Star, R&R Solutions US, Solocal Group France, Desjardins, Logient, CRI Agence, Desjardins, the Business Development Bank of Canada, belairdirect, LCI Education, Toptal, and more.
Technologies: Zeplin, Sketch, Axure, Figma
2022 - 2022
Redesigned a newly acquired POS system that restaurant staff can leverage to manage their in-store orders.
Designed a great in-store group ordering experience for customers.
Worked with project managers to define problem space and gather requirements.
UX Analyst Consultant
2020 - 2021
Designed the VIA Rail's reservation tool for their client and agent.
Created a detailed wireframe and prototype in an agile mode.
Collaborated with a large team of business analysts and designed and created a detailed user flow.
Technologies: Booking, User Flows, Axure RP Pro, Agile UX
2015 - 2017
Defined and implemented feedback for information architecture, user flows, and interactions.
Contributed and generated ideas to create highly usable and useful interfaces.
Collaborated, brainstormed, and communicated design strategy and fundamentals to business stakeholders.
Technologies: Mobile App UI, Web Applications, InVision, Axure, SaaS
2014 - 2015
Global Eagle Entertainment
Communicated business needs and specific requirements for internal and external clients to ensure the smooth development, integration, and delivery of interactive platforms and web applications.
Created an elegant user experience and interface for intuitive browsing and strong visuals.
Collaborated and consulted with the development team to maintain a seamless user experience.
Technologies: InVision, Adobe Photoshop, Axure RP Pro, Accessibility
2012 - 2014
Researched and analyzed user needs, preferences, and objectives to identify functional specifications and requirements.
Designed for smartphone, tablet, and web platforms.
Created intuitive user experiences and strategic designs based on business needs.