Verified Expert in Design
Service & Product Designer
Dynamic creative with 20 years of experience, specialising in product design, from branding and art direction, to service design and systemic thinking. As a strategic design lead, I am passionate about leveraging businesses and solving client challenges while building remarkable, engaging, and inclusive experiences. Among the many innovative projects that I've worked on for Fortune 500 companies and early stage startups, I contributed expertise related to financial markets, banking, trading, and crypto, as well as Mixed Reality and the Internet of Things.
Service Design Lead and UX/UI Lead
- Led activities working collaboratively with colleagues from enterprise architecture big data, UX/UI design, and business analysts to design, prototype, and build digital service experiences and customer journeys.
- Designed project visions and future-state scenarios aligned with program strategy and overarching goals for breakthrough innovations.
- Explored user needs and validated existing assumptions through user research and interviews in the field by analyzing user journeys, workflows, multi-channel communications, and service and system operations.
- Engaged multiple stakeholders to re-imagine new service experiences and value propositions and communicate these through journey maps, storyboards, blueprints, and other service interaction proposals.
- Planned, designed, and delivered engaging co-creation activities and workshops.
- Liaised and delivered presentations of progress and outcomes to program boards and stakeholders.
- Engaged in hands-on design, shaping the concept and seeing it through to detailed design and implementation across various devices and platforms.
- Communicated and envisioned service concepts and ideas using methods and tools that illustrate all the components and touchpoints of the service, both current and future.
- Inspired innovative approaches to design, using creative facilitation techniques and taking the lead at client meetings, internal company meetings, brainstorms, and external design events.
- Provided expertise and shaped new business opportunities, led pitches, and provided thought leadership.
- Managed and oversaw the delivery of a range of projects, defining project scope, goals, and deliverables in collaboration with key stakeholders.
- Originated, evaluated, and iterated user journey maps, user path diagrams, and sketches.