Doug is a leader in digital and creative design with over 15 years of experience building teams, processes, and methodologies. He focuses on creating scalable and inclusive design solutions, envisioning engaging brand identities, and delivering delightful product experiences.
Fostered design-led innovation and user-centric strategies to generate sustainable growth to the organization.
Led the UX team of product design which consisted of design researchers, information architects, interaction designers, visual designers, motion designers, and front-end developers.
Acted as the voice of the customer within the executive team and drove human-centered processes and best practices.
Installed a systematic approach to design that was scalable and provided a framework for efficiency and testing.
Built the UX practice from the ground up within the company and evangelized design-thinking methodologies to the product organization.
Technologies: Sketch, Axure, Adobe Creative Suite
Senior Director, User Experience Design
2016 - 2017
Assembled the UX design and creative brand teams from the ground up at this online directory of home services with a focus on driving the evolution of an optimized mobile user experience.
Led the initiatives to rebrand the company with new visual elements, logos, and brand messaging.
Managed and was accountable for the success of the visual designs, interaction designs, illustrations, copywriting, motion designs, and front-end development.
Introduced a new design culture, best practices, and training on new brand identities including a formal style guide and design systems.
Partnered with executives, product leaders, and technology managers to achieve alignment on a unified product vision and brand identity as a foundation for sustainable growth.
Technologies: Sketch, InVision, Axure, Adobe Creative Suite
Manager, User Experience
2015 - 2016
Championed the overall quality of the user experience for employees of this commercial air carrier, including gate agents, customer service representatives, and back office personnel.
Served an integral change transformation role, recruited to develop an in-house function that had previously been outsourced to vendors.
Led the strategic planning and overall creative direction for all supported applications.
Engaged in extensive research to define user experiences throughout a broad spectrum of roles, identifying opportunities to build tools to improve productivity and efficiency; led the development of proof-of-concepts in order to validate ideas.
Redeployed the AERO tool away from the workstation platform and onto mobile devices enabling agents’ mobility when rebooking customers and addressing passenger requests.
Introduced sprint planning and UX-specific processes into overall IT workflows to bring a greater focus to improving airport operations.
Technologies: Axure, Adobe Creative Suite
Manager, User Experience Design
2013 - 2015
FJORD (as part of a freelance agency)
Led the user experience engagements with clients of the design and innovation unit within a freelance agency—focusing on leveraging creative leadership and design to meet the needs of corporations.
Directed the efforts of global UX teams of visual designers, interaction designers, front-end developers, and research personnel dedicated to building creative capabilities and offerings.
Led several Fortune 500 clients' UX projects including: included Prudential, T-Mobile, Merck, Pfizer, and Duke Energy.
Technologies: Adobe Creative Suite, Axure RP
Creative Director (Contract)
2009 - 2013
Spearheaded the creation of unique user interfaces that accelerated audience engagement for clients in the B2B and educational verticals, serving as a key influencer of corporate identity and product development strategy.
Directed a team of creative personnel in the invention of groundbreaking products that improved learning capabilities during online, virtual, and hybrid events; contributed subject matter expertise and creative skill to influence the design of a mobile suite of tools.
Technologies: Adobe Creative Suite
2007 - 2009
Managed a high-performing team of creative professionals at this provider of professional services to manage the technology and intellectual property portfolios and build and execute interactive design projects that support multimillion-dollar marketing and virtual event campaigns.
Developed and presented initial concepts and vision to client stakeholders, securing buy-in and consensus, then proceeding to execution.
Reached all design milestones and deliverables on-time and within budget across multiple initiatives; was recognized for my accomplishments.
Technologies: Adobe Creative Suite, Autodesk 3ds Max
2006 - 2007
Led the design for casino gaming experiences.
Technologies: Adobe Photoshop, Autodesk 3ds Max, Adobe After Effects
2004 - 2006
Awesome Kids Animation
Led the animation studio in the production of children's feature-length animations.
Technologies: Autodesk 3ds Max, Adobe After Effects, Apple Final Cut Pro, Adobe Photoshop