Erin is available for hire

Erin Stewart

Verified Expert in Design

UX Designer

Chattanooga, TN, United States

Toptal member since December 2, 2015

Bio

Erin has over 10 years of experience in product design and agile product management, leading various responsive web and native app projects for eCommerce, B2C, and B2B organizations. She works with US and global organizations ranging from startups to large Fortune 500 companies to create inspired and innovative products. She also enjoys helping build new, agile product teams and is well-versed in Agile, Scrum, and Kanban.

Portfolio

Work Experience

Owner | Product and User Experience Strategist

2016 - PRESENT

Scenic West Design, LLC

Provided freelance and contract user experience, product management consulting, and leadership.
Helped companies build Agile product teams and establish the iterative design to development processes.
Worked with startups to lead UX and product strategy for new products.
Collaborated with large eCommerce companies to optimize cross-device experiences for maximum conversion rates and AOV through user experience improvements.
Worked with education tech companies and professional associations to create engaging online community experiences that sell courses and memberships.
Led product design for a video-based learning platform startup that provides easy-to-use course authoring and a mobile-first learner experience.
Created web and native applications for B2B SaaS companies, often leveraging ML and AI, to solve a wide range of business needs, such as HR employee engagement, finance/legal document processing, medical research, and operational emergency management.
Led a product redesign for a finance B2B SaaS product that provides billing and revenue management for subscription services and SaaS products.

Technologies: A/B Testing, Web App UI, Data-heavy Design, Interactive Prototypes, User Requirements, Visual Design, Mobile Web, Agile UX, Software as a Service (SaaS), Adobe Illustrator, Digital Product Design, Marvel App, UX Prototyping, Mockups, iOS, Android, Writing & Editing, Enterprise, Enterprise Design, Higher Education, E-learning, Responsive Web Apps, Educational Portals, Learning Management Systems (LMS), Product Roadmaps, Usability, User-centered Design (UCD), eCommerce Platforms, Product Management, Product Ownership, Scrum, Minimum Viable Product (MVP), Mobile UX, User Testing, Conversion Rate, Mobile eCommerce, eCommerce Analysis, Conversion, Onboarding, eCommerce Web Design, Kanban, User Stories, Style Guides, Training & Training Content Development, Training, Edtech Design, Education Technology (Edtech), Education, User Journeys, Enterprise SaaS, Product Pages, B2C, B2B2C, Business to Business to Consumer (B2B2C), B2B Design, Design Leadership, Technical Design, Design, Instructional Design, Team Leadership, Accessible Design, Web Accessibility, Market Research, Mobile Mapping, Mapping, CRM Design, Interaction Design (IxD), Interactive UX, Weather, Point Clouds, Retail & Wholesale, Stripe Checkout, Figma, Accessibility, Conversion Rate Optimization (CRO), User Research, Agile Product Management, Product Design, User Flows, Web App Design, Web App UX, App UX, Web UI, SaaS Design, SaaS, Web UX, UX Audits, Web Design, Complex Application User Interfaces (UI), Mobile UI, Responsive, Usability Testing, eCommerce UI, eCommerce Design, eCommerce, UX Design, UI Design, User Experience (UX), Wireframing, Google Hangouts, Slack, Asana, Trello, Pivotal Tracker, Jira, Google Docs, Lucidchart, Validately, Usertesting.com, Marvel, InVision, Sketch, Shopify, Shopify Design, User Interviews, Research, Competitive Analysis, Market Research & Analysis, Web, Design Systems, Customer Journeys, Prototyping, User Personas, MVP Design, Product Benchmarking, Workshop Facilitation, Mobile App Design, Responsive Web Design (RWD), SaaS Product Management, Product Strategy Consultant, UI Components, UX Strategy, Customer Portals, UX Wireframes, Strategy, User Scenarios, UX Research, Product Discovery, Qualitative Research, Quantitative Research, Research Reports, Remote User Testing, Fintech, User Journey Maps, Information Architecture (IA), White Labeling, Mobile UI Design, Management, Dashboards, Data Visualization, Dashboard Design, File Sharing, Mobile Design, Mobile UX Design, Machine Learning, Data Science, Reports, Artificial Intelligence (AI), WCAG 2, Best Practices in Design, Construction Management, Landing Page Design, Rapid Prototyping, Mobile First, Ideation, Component Libraries, Branding, UX Documentation, Layout, UI Libraries, Copywriting, Mobile, User Engagement, Design Thinking, Design Research, UX Review, Web Design, Click-through Rates (CTR), Search Engine Optimization (SEO), WebApp, UI Audits, Leadership, CX Strategy, Consulting, Shopping Carts, Checkout, WordPress, Marketplace Design, Online Auctions, WooCommerce, WP eCommerce, Product Detail Pages, Content Management Systems (CMS), Business Intelligence (BI), Journey Mapping, Workshops, Digital Innovation, Predictive Analytics, Agile, Unmoderated Remote Usability Testing, UserZoom, Project Management, Personas, Design Thinking Facilitation, Design Workshops, Discovery Workshops, Ideation Workshops, MURAL

eCommerce User Experience Leader

2013 - 2016

CustomInk

Led the framework design of a cross-device, interactive custom t-shirt design lab to replace the current lab.
Led a project design team that included one additional UX designer, two visual designers, and me.
Managed product and led UX development for CustomInk's new responsive style guide/UI framework, which supports UI development for our continuous deployment product development team.
Managed product and led UX development for Booster.com eCommerce buyer experiences, including shopping cart and product pages.
Led UX design for Booster.com's mobile-first responsive shopping cart.

Technologies: A/B Testing, Web App UI, Interactive Prototypes, User Requirements, Visual Design, Mobile Web, Agile UX, Lean UX, Adobe Illustrator, Digital Product Design, UX Prototyping, Mockups, Writing & Editing, Responsive Web Apps, Product Roadmaps, Usability, User-centered Design (UCD), eCommerce Platforms, Product Management, Product Ownership, Mobile UX, User Testing, Conversion Rate, Mobile eCommerce, eCommerce Analysis, Conversion, eCommerce Web Design, Kanban, User Stories, Style Guides, Training & Training Content Development, Training, Jira, CSS3, HTML5, User Journeys, Product Pages, B2C, Design Leadership, Technical Design, Design, Team Leadership, Slack, Google Hangouts, Market Research, Interaction Design (IxD), Interactive UX, Retail & Wholesale, Conversion Rate Optimization (CRO), User Research, Agile Product Management, Product Design, User Flows, Web App UX, Web App Design, App UX, Web UI, Web UX, UX Audits, Web Design, Complex Application User Interfaces (UI), Mobile UI, Responsive, Usability Testing, eCommerce UI, eCommerce Design, eCommerce, UX Design, UI Design, User Experience (UX), Wireframing, Google Docs, Usertesting.com, Sass, CSS, HTML, InVision, Sketch, Balsamiq, Fashion, User Interviews, Research, Competitive Analysis, Market Research & Analysis, Web, Design Systems, Customer Journeys, Prototyping, User Personas, MVP Design, Product Benchmarking, Workshop Facilitation, Responsive Web Design (RWD), SaaS Product Management, Product Strategy Consultant, UI Components, UX Strategy, Customer Portals, UX Wireframes, Strategy, User Scenarios, UX Research, Product Discovery, Qualitative Research, Quantitative Research, Research Reports, Remote User Testing, User Journey Maps, Information Architecture (IA), Mobile Design, Mobile UX Design, Reports, Best Practices in Design, Landing Page Design, Rapid Prototyping, Mobile First, Ideation, Component Libraries, Branding, UX Documentation, Layout, UI Libraries, Copywriting, Mobile, User Engagement, Design Thinking, Design Research, UX Review, Web Design, Click-through Rates (CTR), Search Engine Optimization (SEO), WebApp, CX Strategy, Shopping Carts, Checkout, Product Detail Pages, Business Intelligence (BI), Journey Mapping, Workshops, Digital Innovation, Agile, Unmoderated Remote Usability Testing, Project Management, Personas, Design Thinking Facilitation, Design Workshops, Discovery Workshops, Ideation Workshops

Education Technology User Experience Leader

2013 - 2015

YourMembership

Led responsive UX efforts for client implementations of YourMembership Learning's highly customizable Learning Management System (LMS).
Led responsive UX design for a redesign of Intel's Retail Edge online education and certification program and Intel's Reseller Training app.
Oversaw UI development and visual design for Intel's Retail Edge program.
Worked on responsive UX design for Congress of Neurological Surgeon's (CNS) Neurosurgery Wiki.
Worked on American College of Cardiology's board exam test prep app.

Technologies: Web App UI, Data-heavy Design, Interactive Prototypes, User Requirements, Visual Design, Mobile Web, Agile UX, Software as a Service (SaaS), Balsamiq Mockups, Digital Product Design, UX Prototyping, Mockups, Enterprise, Enterprise Design, Higher Education, E-learning, Responsive Web Apps, Educational Portals, Learning Management Systems (LMS), Usability, User-centered Design (UCD), Mobile UX, Onboarding, Edtech Design, Education Technology (Edtech), Education, User Journeys, Enterprise SaaS, Business to Business to Consumer (B2B2C), B2B2C, B2B Design, Design Leadership, Design, Instructional Design, Accessible Design, Web Accessibility, Interaction Design (IxD), Interactive UX, Accessibility, Agile Product Management, Product Design, User Flows, Web App UX, Web App Design, App UX, Web UI, SaaS Design, SaaS, Web UX, UX Audits, Web Design, Complex Application User Interfaces (UI), Mobile UI, Responsive, UX Design, UI Design, User Experience (UX), Wireframing, Google Docs, InVision, Sketch, Balsamiq, Competitive Analysis, Market Research & Analysis, Web, Design Systems, Prototyping, User Personas, MVP Design, Product Benchmarking, Workshop Facilitation, Responsive Web Design (RWD), Product Strategy Consultant, UI Components, UX Strategy, Customer Portals, UX Wireframes, Strategy, User Scenarios, Product Discovery, Information Architecture (IA), White Labeling, Dashboards, Data Visualization, Dashboard Design, Mobile Design, Mobile UX Design, Reports, WCAG 2, Best Practices in Design, Rapid Prototyping, Ideation, Branding, UX Documentation, Layout, UI Libraries, Copywriting, User Engagement, Design Thinking, UX Review, Web Design, WebApp, CX Strategy, Consulting, Workshops, Digital Innovation, Agile, Personas, Design Thinking Facilitation, Design Workshops, Discovery Workshops, Ideation Workshops

Product Manager | User Experience Leader

2012 - 2013

Brazen Careerist

Worked with the CEO, CTO, and COO to turn high-level business goals into a product roadmap.
Owned user experience and interaction design decisions for a new virtual career fair/live interview chat SaaS product, using workflow diagrams, wireframes, mockups, and rapid prototypes to convey concepts to stakeholders.
Served as an Agile Scrum team product owner for Brazen Connect, our enterprise SaaS virtual career fair, open house, live interview, and networking event platform.
Led the redesign of our corporate website to highlight our new B2B SaaS product.
Trained and mentored digital marketing staff and web interns on HTML, CSS, UI layout best practices, and content strategy.
Worked across the company, particularly with accounts, sales, and marketing team leadership, to identify product opportunities, conduct requirements gathering sessions, and document requirements for product backlog and upcoming releases.

Technologies: Web App UI, Interactive Prototypes, User Requirements, Visual Design, Agile UX, Software as a Service (SaaS), Balsamiq Mockups, Digital Product Design, UX Prototyping, Mockups, Writing & Editing, Responsive Web Apps, Product Roadmaps, Usability, User-centered Design (UCD), Product Management, Product Ownership, Scrum, Minimum Viable Product (MVP), User Testing, Conversion Rate, Conversion Rate Optimization (CRO), Onboarding, User Stories, Style Guides, Training & Training Content Development, Training, Jira, CSS3, HTML5, User Journeys, Enterprise SaaS, B2B2C, Business to Business to Consumer (B2B2C), B2B Design, Design Leadership, Technical Design, Design, Accessible Design, Web Accessibility, Market Research, jQuery, Interaction Design (IxD), Interactive UX, Accessibility, User Research, Agile Product Management, Product Design, User Flows, Web App UX, Web App Design, App UX, Web UI, SaaS Design, SaaS, Web UX, Web Design, Complex Application User Interfaces (UI), Responsive, Usability Testing, UX Design, UI Design, User Experience (UX), Wireframing, Bootstrap, Google Docs, CSS, HTML, Balsamiq, User Interviews, Research, Competitive Analysis, Market Research & Analysis, Web, Design Systems, Customer Journeys, Prototyping, User Personas, MVP Design, Product Benchmarking, Workshop Facilitation, Responsive Web Design (RWD), SaaS Product Management, Product Strategy Consultant, UI Components, UX Strategy, Customer Portals, UX Wireframes, Strategy, User Scenarios, UX Research, Product Discovery, Qualitative Research, Quantitative Research, Research Reports, User Journey Maps, Information Architecture (IA), White Labeling, Dashboards, Data Visualization, Dashboard Design, Reports, Best Practices in Design, Landing Page Design, Rapid Prototyping, Ideation, UX Documentation, Layout, UI Libraries, Copywriting, User Engagement, Design Thinking, UX Review, Web Design, WebApp, CX Strategy, WordPress, Content Management Systems (CMS), Business Intelligence (BI), Journey Mapping, Workshops, Digital Innovation, Unmoderated Remote Usability Testing, Project Management, Design Thinking Facilitation, Design Workshops, Discovery Workshops, Ideation Workshops

User Experience Consultant

2011 - 2011

CGI Federal

Led mobile development best practice research.
Researched and evaluated native and mobile web application development options.
Advised healthcare team leadership on mobile user experience best practices.
Created wireframes for recommended features for MyMedicare.gov mobile website.

Technologies: Web App UI, User Requirements, Mockups, Adobe Creative Suite, Usability, User-centered Design (UCD), Technical Design, Design, Interaction Design (IxD), Interactive UX, Product Design, User Flows, Web App UX, Web App Design, App UX, Web UI, SaaS Design, SaaS, Web UX, Complex Application User Interfaces (UI), UX Design, UI Design, User Experience (UX), Wireframing, Research, Market Research & Analysis, Web, Responsive Web Design (RWD), UI Components, UX Strategy, UX Wireframes, User Scenarios, Dashboards, Data Visualization, Dashboard Design, Reports, WCAG 2, Best Practices in Design, Rapid Prototyping, Ideation, UX Review, Web Design, WebApp, CX Strategy, Consulting

User Experience Lead/Web Application Developer

2010 - 2011

Booz Allen Hamilton

Led user experience, prototyping, front-end development, and user research/testing for internal business intelligence web apps.
Worked with clients/senior level stakeholders to gather requirements, establish the timeline, and plan products.
Produced wireframes for new business intelligence web applications requested by company leadership.
Conducted user training sessions and wrote user documentation.
Improved business processes, data collection, and reporting practices through technical solutions and enhanced business processes.

Technologies: Web App UI, Data-heavy Design, User Requirements, Software as a Service (SaaS), Mockups, Enterprise, Enterprise Design, Usability, Training, Training & Training Content Development, CSS3, HTML5, B2B Design, Technical Design, Design, CRM Design, Bootstrap, Interaction Design (IxD), Interactive UX, Product Design, User Flows, Web App UX, Web App Design, App UX, Web UI, SaaS Design, SaaS, Web UX, Complex Application User Interfaces (UI), UX Design, UI Design, User Experience (UX), Wireframing, jQuery, CSS, HTML, Microsoft Office, Adobe Creative Suite, Research, Market Research & Analysis, Web, UI Components, UX Strategy, User Scenarios, Quantitative Research, Dashboards, Data Visualization, Dashboard Design, Reports, Best Practices in Design, Rapid Prototyping, Ideation, UX Review, Web Design, WebApp, Business Intelligence (BI)

Web Development and Training Specialist

2008 - 2010

St. Mary's College of Maryland

Oversaw all project management and led front-end web development and site architecture for a college website, and supported the content management system.
Led site content migration and redesign projects supporting the implementation of a new content management system.
Wrote a web style guide, web technical guide, social network guidelines, CMS user documentation, and other training documentation for the college.
Created and managed the college's CMS training and user support program supporting over 200 web editors.
Managed the Web Services Intern Program.
Managed social networking guidelines and training efforts for the college.
Supervised web content development of all offices and departments on campus.

Technologies: Mockups, Writing & Editing, Higher Education, Educational Portals, Style Guides, Training, Training & Training Content Development, Edtech Design, Education Technology (Edtech), Education, Design, jQuery, Accessibility, User Flows, Web UI, Web Design, UX Design, UI Design, User Experience (UX), Wireframing, XML/XSLT, CSS, HTML, Adobe Creative Suite, Market Research & Analysis, Web, UI Components, Landing Page Design, Web Design, Search Engine Optimization (SEO), WordPress, Content Management Systems (CMS)

Education

2009 - 2011

Master's Degree in Information Management (HCI)

University of Maryland, College Park - Maryland

2005 - 2008

Bachelor's Degree in Economics

St. Mary's College of Maryland - Maryland

Skills

Tools

Usertesting.com, Validately, Trello, Slack, Google Hangouts, Figma, Jira, Marvel, Balsamiq Mockups, InVision, Sketch, Marvel App, Pivotal Tracker, Adobe Illustrator, WP eCommerce, MURAL, Balsamiq, Google Docs, Adobe Creative Suite, Microsoft Office, Lucidchart, Asana, Stripe Checkout

Languages

CSS3, HTML5, HTML, CSS, XML/XSLT

Platforms

MacOS, Shopify, Web, Mobile, WordPress, UserZoom, iOS, WooCommerce, Android

Industry Expertise

Education, Education Technology (Edtech), Retail & Wholesale, Fashion

Other

UX Audits, Web UX, Web UI, Market Research, Mobile UI, User Journeys, Mockups, Enterprise SaaS, SaaS, SaaS Design, Software as a Service (SaaS), eCommerce Platforms, App UX, Enterprise, Enterprise Design, Data-heavy Design, Web App UI, A/B Testing, Training & Training Content Development, Product Management, Product Ownership, Onboarding, Usability Testing, Scrum, Lean UX, Educational Portals, Learning Management Systems (LMS), Higher Education, Web App UX, Web App Design, User Flows, Product Roadmaps, Product Pages, CRM Design, B2C, B2B2C, B2B Design, Conversion Rate Optimization (CRO), Minimum Viable Product (MVP), User Experience (UX), eCommerce Web Design, UI Design, Kanban, Training, Usability, Mobile Web, Mobile UX, Responsive, User Stories, Wireframing, Product Design, User Testing, Interactive Prototypes, User-centered Design (UCD), User Requirements, Agile UX, UX Design, Style Guides, Conversion Rate, eCommerce UX, eCommerce, E-learning, Design Leadership, Technical Design, Edtech Design, Design, Digital Product Design, Instructional Design, Team Leadership, UX Research, Visual Design, Prototyping, Rapid Prototyping, User Interviews, User Research, eCommerce Design, eCommerce UI, Mobile eCommerce, eCommerce Analysis, Accessibility, Accessible Design, Web Accessibility, Conversion, Responsive Web Apps, Responsive Web Design (RWD), User Interface (UI), Web Design, Writing & Editing, Research, Competitive Analysis, Market Research & Analysis, Design Systems, Customer Journeys, User Personas, MVP Design, Product Benchmarking, Workshop Facilitation, Mobile App Design, SaaS Product Management, Product Strategy Consultant, UI Components, UX Strategy, Customer Portals, UX Wireframes, Strategy, User Scenarios, Product Discovery, Qualitative Research, Quantitative Research, Research Reports, Remote User Testing, Fintech, User Journey Maps, Information Architecture (IA), White Labeling, Mobile UI Design, Management, Dashboards, Data Visualization, Dashboard Design, Mobile Design, Mobile UX Design, Reports, WCAG 2, Best Practices in Design, Landing Page Design, Mobile First, Ideation, Component Libraries, UX Documentation, Layout, UI Libraries, User Engagement, Design Thinking, Design Research, Business to Business to Consumer (B2B2C), UX Review, Web Design, Click-through Rates (CTR), WebApp, UI Audits, Leadership, CX Strategy, Consulting, Shopping Carts, Checkout, Product Detail Pages, Content Management Systems (CMS), Business Intelligence (BI), Journey Mapping, Workshops, Digital Innovation, Predictive Analytics, Agile, Unmoderated Remote Usability Testing, Project Management, Personas, Design Thinking Facilitation, Design Workshops, Discovery Workshops, Ideation Workshops, Native Mobile Apps, Mobile Mapping, Mapping, Sass, Shopify Design, File Sharing, Machine Learning, Data Science, Artificial Intelligence (AI), Construction Management, Branding, Copywriting, Marketplace Design, Online Auctions, Bootstrap, jQuery, UX Prototyping, Interaction Design (IxD), Complex Application User Interfaces (UI), Transactions, Interactive UX, Agile Product Management, Weather, Point Clouds, Search Engine Optimization (SEO)

Experience

User Experience (UX) - 14 years Product Design - 12 years User Research - 10 years UX Audits - 10 years eCommerce Design - 7 years Conversion Rate Optimization (CRO) - 5 years

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