Hardeep is available for hire
Hire HardeepHardeep Majithia
Verified Expert in Design
Designer
Location
Toronto, ON, Canada
Toptal Member Since
December 18, 2018
Hardeep is an accomplished UX practitioner with over 10 years of experience in design and mixed methods research. He has contributed to several customer-focused, multi-channel digital projects for both market leaders and growth-stage companies. Hardeep's diverse skillet supplies qualified ideas for improving existing journeys and the vision to shape future experiences. Underpinning this is a detail-oriented and collaborative working style that promotes confidence within teams of all types.
Work Experience
Designer and Strategist
2018 - PRESENT
Freelance
- Offered design leadership to a number of startups and SMEs in the air travel, finance, and healthcare spaces.
- Supplied designs led to a 30% uptick in sales conversion.
- Assisted a new company defines their proposition and product, getting the team a step closer to launch.
Technologies: Axure, OmniGraffle, Sketch, Product Design
UX Manager (Contract)
2020 - 2021
Flexiti
- Collaborated with a product team to build a frictionless customer contact system. This allowed agents to access a more organized view of customers and presented them with relevant information during phone calls with customers.
- Delivered concepts which illustrated the potential of a more automated, modern, and intuitive application process for customers.
- Created a more effective handover process with developers through verbal conversations, annotations, richly detailed mock-ups.
- Raised the standard and profile of the design process through stakeholder interviews, requirements capture, and rapid concepts to stimulate feedback.
Technologies: Adobe Experience Design (XD), Axure RP Pro, Jira, Confluence, Adobe Photoshop, Adobe Illustrator, Discovery, Scrum, Workshops, Stakeholder Interviews, Web UX, Point-of-Sale (POS) Systems, Tablet UX, Responsive Design, Product Design
Senior User Experience Designer
2017 - 2018
Questrade Inc (Toronto)
- Produced designs and interactions for a brand new investment chart.
- Created user flow and prototypes for Touch ID/fingerprint login feature on iOS and Android.
- Designed new visuals that helped customers understand their investment allocations.
- Worked in parallel with the development in the fast-paced Agile process.
- Engaged with stakeholders throughout the design process–from defining requirements to reviewing options.
Technologies: Jira, UserZoom, Adobe Experience Design (XD), UXPin, Adobe Photoshop, Axure, Product Design
User Experience Designer
2015 - 2016
British Airways (London)
- Produced detailed design specifications that improved the flight selection stage for customers.
- Moderated guerrilla testing sessions to iteratively evaluate concepts.
- Collaborated with visual designers to meet style guidelines and establish patterns.
- Consulted various stakeholders throughout the process to ensure expectations were met.
- Supported off-shore development team in understanding design scope and objectives.
- Created options for interaction behaviors and transitions.
- Hosted bi-weekly design team meetings. I was in charge of curating the content for each meeting and facilitating the sessions.
Technologies: Jira, Adobe Photoshop, Axure, Product Design
User Experience Architect
2012 - 2015
WAE, Globant (London)
- Improved the UX of the journey planner tool for visitors to the Transport for London site.
- Produced designs that made it easier for customers to navigate their public transport accounts.
- Confidently led workshops, customer insight sessions, and usability tests.
- Mapped out storyboards representing the customer journey.
- Produced interactive prototypes to demonstrate future customer experience possibilities.
- Conducted a large ethnographic study and created associated personas so the client could better understand their audience.
- Created a logical flow and IA for an internal self-learning platform.
Technologies: Jira, Adobe Illustrator, Axure, OmniGraffle
Education
2010 - 2011
Master of Science Degree in Interactive Systems Design
University of Nottingham - Nottingham, UK
2007 - 2010
Bachelor of Arts Degree in Digital Media Production
University of the Arts London - London, UK
2008 - 2009
Exchange Student in Technology & Media
Helsinki Metropolia - Helsinki, Finland
Certifications
SEPTEMBER 2018 - OCTOBER 2018
Insights for Innovation
IDEO U
Experience
Collaboration That Works
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