Jen Randolph

Designer

New York, United States

Member since November 12, 2015

Jen has 9 years of experience providing user experience design, interaction design, information architecture, and related services to top agencies and brands in the US, Europe, and APAC. Currently she's seeking to increase her exposure by contracting remotely.

Adobe Illustrator Mac OS X Microsoft Visio OmniGraffle User Requirements Interactive Prototypes Information Architecture (IA)Wireframing UX Research User Experience (UX)UX Architecture User Flows Experience Maps UX Sketching UX Design Show more

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Portfolio

Commercial Insurance Quoting Portal
- User Experience (UX)
- UX Wireframes
- Sitemaps
- Financial UX
- Prototyping
- User Journeys
- Interaction Design
- Desktop
- SharePoint
- Adobe InDesign
- Adobe Illustrator
- Information Architecture (IA)
- Agile
Banking Website Redesign
- User Experience (UX)
- InVision
- UX Wireframes
- Financial UX
- Content Strategy
- Information Architecture (IA)
- Search
- Navigation Design
- UI Design
- Responsive Design
- Agile
- Sketch
- OmniGraffle
- User Research
- User-centered Design
- UX Direction
Personal Banking Website Redesign
- Financial UX
- User Experience (UX)
- Interaction Design
- Information Architecture (IA)
- Content Strategy
- UX Wireframes
- Sitemaps
- Content Auditing
- Sketch
- OmniGraffle
- Keynote
- Responsive Design
- UI Design
Insurance Website Redesign
- Financial UX
- UX Direction
- Agile
- User Experience (UX)
- Information Architecture (IA)
- Content Strategy
- Service Design
- Interaction Design
- Responsive Design
- Sketch
- OmniGraffle
- Paper Prototyping
- HTML Prototypes
- User Research
- Design Direction
HR Innovation Lab Concepts
- User Experience (UX)
- Design Direction
- Consulting
- UX Direction
- Presentations
- Information Architecture (IA)
- Interaction Design
- Game Design
- Adobe Illustrator
- Keynote
- Agile
- Wireframing
- UX Wireframes
- Sitemaps
- Journey Maps
- Service Design
- User Research
- Data Visualization
Car Insurance Quoting Redesign

Employment

Design Specialist
Wave Money
2017 - 2017
- Provided product and service design consultancy to Wave Money, Myanmar's #1 mobile financial services provider, in conjunction with the Small Surfaces design agency.
- Conducted field research and concept development for 3 mobile payment products that integrate with the Wave Money platform.
- Conducted research, and created UX and UI designs for any updates to the current products on an as-needed basis.
- Trained a number of local staff in UX research techniques and methodologies, and built the UX design capacity into the existing product and design team.
- Gave UX design talks and seminars with various local startup incubators and co-working spaces—growing Wave Money's reputation as a local expert in human-centered design methods.
Technologies: Sketch, InVision, Adobe Illustrator, Zeplin, JIRA, Trello, OptimalSort, Mac OS X, Android, iOS
Senior Interaction Designer
Fjord
2016 - 2016
- Redesigned a commercial insurance portal for one of the world’s largest publicly-traded property and casualty insurers.
Technologies: InDesign, Box, SharePoint
Senior User Experience Architect
Critical Mass
2016 - 2016
- Redesigned a website for one of the big 4 banks in the US.
Technologies: Sketch, OmniGraffle, Keynote, Microsoft Office, InVision, UserZoom, Treejack, OptimalSort, JIRA
User Experience Designer
ROAR Groupe
2016 - 2016
- Redesigned a personal banking website for one of the big 4 banks in the US.
Technologies: Sketch, OmniGraffle, Keynote, Adobe CS, MS Office
Interaction Designer
Fjord
2015 - 2015
- Crafted the product design and development for the ADP Innovation Lab.
- Redesigned the global website for AIG.
Technologies: OmniGraffle, Adobe CS, MS Office, Trello
User Experience Designer
BoomBox Inc.
2014 - 2014
- Pitched for the redesign of a destination hotel and resort's website.
Technologies: OmniGraffle, Adobe CS, MS Office, Keynote
User Experience Designer
M&C Saatchi NYC
2014 - 2014
- Crafted the website redesign for PROFOOT.
- Audited the design for Global Energy Drinks.
Technologies: OmniGraffle, Adobe CS, MS Office
User Interface Designer
The Wonderfactory
2013 - 2014
- Made the product design pitch for CBS Interactive.
- Redesigned the PwC employee intranet, including the design of a new transaction portal to create and apply for pro bono work opportunities.
- Pitched for the Bloomberg.com redesign.
Technologies: Adobe Illustrator, Adobe InDesign, OmniGraffle
Senior User Experience Designer
Publicis Kaplan Thaler
2013 - 2013
- Created the redesigns for the consumer-facing branded pharmaceutical website for Shionogi (Osphena) and Merck (Oxytrol for Women).
Technologies: OmniGraffle, Adobe CS, MS Office
User Experience Designer
AKQA
2012 - 2012
- Redesigned the online and in-store shopping experiences for Verizon Wireless and Verizon Home Services.
Technologies: OmniGraffle, Adobe CS, MS Office, Keynote, InVision
Senior User Experience Designer
Publicis Kaplan Thaler
2011 - 2012
- Redesigned the consumer-facing branded and unbranded pharmaceutical websites for Merck (Gardasil, HPV.com).
- Pitched the product and website design for Acorda Therapeutics (Ampyra).
- Performed the discovery work for the Janus Capital Group website redesign.
Technologies: OmniGraffle, Adobe CS, MS Office, Keynote
Information Architect
McGarryBowen
2011 - 2011
- Created website designs for various JPMorgan Chase entities (Chase Take A Step Forward, Distinctively J.P. Morgan).
- Crafted the Facebook app design for Chase Community Giving and the website design for Verizon Wireless campaigns (Droiddoes.com).
- Implemented the Google Maps mashup for Marriott.
Technologies: OmniGraffle, Adobe CS, MS Office
User Experience Architect
LBi US
2011 - 2011
- Redesigned the B2B web portal for Bristol-Meyers Squibb (Destination Access).
Technologies: OmniGraffle, Adobe CS, MS Office, MS Visio
User Experience Designer
Kaplan Thaler Group
2011 - 2011
- Designed a mobile app for Supervalu.
- Created Facebook app designs and did social media consulting for various award-winning Wendy’s social media campaigns (Here’s The Beef, Girl Behind 6, Wendy’s Taste Tour).
Technologies: OmniGraffle, Adobe CS, MS Office, Keynote
Experience Architect
VML
2011 - 2011
- Redesigned the website for the US Olympic Committee.
Technologies: OmniGraffle, MS Visio, Adobe CS, MS Office
Information Architect
McGarryBowen
2011 - 2011
- Redesigned the Facebook app for Chase Community Giving and Chase American Giving Awards.
Technologies: OmniGraffle, MS Office
User Interface Designer
The Wonderfactory
2010 - 2010
- Pitched the product and website redesign for Proclivity Systems.
- Redesigned a website for Zagat.
- Redesigned the product and web portal for Dun & Bradstreet.
Technologies: Adobe CS, Keynote
Lead Interaction Designer
Digitas
2009 - 2010
- Crafted website designs and redesigns for various American Express products and campaigns (ZYNC Card, Amex Network, Amex Selects, Online Merchant Services).
- Created a website design for TIAA-CREF retirement services.
Technologies: MS Visio, MS Office, Axure
Lead Interaction Designer
Digitas
2008 - 2009
- Redesigned websites for various IBM products and services (mid-marketing consulting solutions, IBM Smart Market, IBM Smarter Planet).
- Crafted a consumer-facing branded pharmaceutical website design for Boehringer Ingelheim (COPDGuide.com).
Technologies: MS Office, MS Visio, Adobe Fireworks, Adobe Dreamweaver
Interaction Designer
R/GA
2008 - 2008
- Created product and website designs for various award-winning Nike products and services (Nike+, Nike+ Human Race 10K, Nike Brand Platform, Nike Running).
Technologies: Adobe CS

Other Experience

Death to the Wireframe. Straight to High-Fidelity! (Publication)
https://www.toptal.com/designers/ux/straight-to-high-fidelity
A variety of artifacts are generated in the UX design process and a foundational one is the good ol’ wireframe. In this article, Jen Randolph discusses how, in many product design scenarios, wireframes may not be necessary, and skipping them altogether may save a lot of time and cut down on confusion between the client and various stakeholders.

Education

Bachelor of Fine Arts in Design & Technology
Parsons School of Design - New York, NY, USA
2004 - 2008
Participated in an exchange studies in Art History
Lorenzo de' Medici Institute - Florence, Italy
2006 - 2006

Experience

Research & Critical Thinking20 years
Wireframing9 years
Information Architecture (IA)9 years
Interactive Prototypes9 years
User Testing9 years
Documentation Writing9 years
User Experience (UX)9 years
Sketch3 years

Tools

Sketch

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