Jen Randolph

Designer in New York, NY, United States

Member since November 12, 2015

Jen has a decade of experience designing award-winning digital experiences for top agencies, brands, and startups. Her client list includes Nike, American Express, JPMorgan Chase, Verizon Wireless, Marriott, Wendy's, and Proctor & Gamble. She was a key member of award-winning design teams at R/GA, mcgarrybowen, Publicis Kaplan Thaler, and more. She communicates extremely well and has worked in teams of all sizes.

UX Design Product Design Information Architecture (IA)UX Direction User Research Prototyping Wireframing Sitemaps Agile Project Management Interactive Prototypes User Experience (UX)User Flows User Requirements Experience Maps Show more

Jen is now available for hire

Hire Jen

Portfolio

Digital Design

Commercial Insurance Quoting Portal
- User Experience (UX)
- Wireframing
- Sitemaps
- Financial UX
- Prototyping
- User Journeys
- Interaction Design (IxD)
- Desktop
- SharePoint
- Adobe InDesign
- Adobe Illustrator
- Information Architecture (IA)
- Agile
- UX Design
Banking Website Redesign
- User Experience (UX)
- InVision
- Wireframing
- Financial UX
- Content Management Systems (CMS)
- Information Architecture (IA)
- Search
- Navigation Design
- UI Design
- Responsive Web Design (RWD)
- Agile
- Sketch
- OmniGraffle
- User Research
- User-centered Design (UCD)
- UX Direction
- UX Design
Personal Banking Website Redesign
- Financial UX
- User Experience (UX)
- Interaction Design (IxD)
- Information Architecture (IA)
- Wireframing
- Sitemaps
- Content Management Systems (CMS)
- Sketch
- OmniGraffle
- Apple Keynote
- Responsive Web Design (RWD)
- UI Design
- UX Design
Insurance Website Redesign
- Financial UX
- UX Direction
- Agile
- User Experience (UX)
- Information Architecture (IA)
- Content Management Systems (CMS)
- Service Design
- Interaction Design (IxD)
- Responsive Web Design (RWD)
- Sketch
- OmniGraffle
- Paper Prototyping
- Prototyping
- User Research
- Design Direction
HR Innovation Lab Concepts
- User Experience (UX)
- Design Direction
- Consulting
- UX Direction
- Presentations
- Information Architecture (IA)
- Interaction Design (IxD)
- Game Design
- Adobe Illustrator
- Apple Keynote
- Agile
- Wireframing
- Sitemaps
- User Journey Maps
- Service Design
- User Research
- Data Visualization
- UX Design
Car Insurance Quoting Redesign

Employment

Product Design Specialist
2018 - PRESENT
ConsenSys
- Consulted with external clients on developing relevant blockchain products, services and use cases for their business and industry.
- Worked with internal stakeholders to strengthen product and UX offerings within the company.
- Strengthened the overall design offerings of the design studio, including redesigning all communications.
- Extensively and remotely collaborated with designers, engineers, business developers, and SMEs as needed.
- Built relationships with the local design community, strengthening our position in the community and recruiting top talent.
Technologies: G Suite, Jira, Airtable, Figma, InVision, Sketch, Ethereum, Blockchain
Senior Experience Designer
2018 - 2018
Havas Tonic
- Designed consumer-facing branded and unbranded pharmaceutical websites for various prescription medications marketed in the US.
- Designed new content strategies for these websites, helping the client take advantage of specific keyword traffic to increase awareness and conversions.
- Mentored junior art directors in their transitions from print to digital design methods, including extensive instruction in UI design principles.
- Built new internal processes to design artifacts for presentations, including workflows for rapid design and prototyping with Photoshop, Sketch, InVision and Keynote.
- Provided UX-related guidance to other teams at this agency on an as-needed basis.
Technologies: Microsoft Office, InVision, Adobe Photoshop, Apple Keynote, Principal, Sketch
Senior UX Architect
2018 - 2018
McKinsey & Company
- Designed an educational platform to distribute online courses to cohorts numbering 50,000+ around the world.
- Worked with Open edX to develop new platform capabilities that have since been included in their open source offerings.
- Built the first fully responsive online learning platform with Open edX.
- Built the first native mobile experience with Open edX.
- Redesigned a feature for gauging the progress (i.e. improvement) of a learners' ability and won new business for the department.
Technologies: Open edX, Atlassian Confluence, Jira, MacOS, Principle, InVision, Sketch
UX Director
2017 - 2018
stylestaze
- Acted as the UX director for a mobile fashion gaming company and was responsible for directing the vision of all interactive experiences including the game itself, related mobile apps, back-end admin services, and the company's global web and social presence.
- Authored the game mechanics, player strategy, and game economy with a leading economist in the field.
- Led a team of eleven remote freelancers in the production of a mobile gaming app for iOS.
- Designed and administered all research activities, including stakeholder interviews, player interviews, user testing, contextual inquiry, surveys, card sorts, and other forms of quantitative and qualitative testing.
- Created an innovative approach which helped us secure over $2 million in round 1 seed funding.
Technologies: OptimalWorkshop, InVision, Framer, Sketch
Design Specialist
2017 - 2017
Wave Money
- Provided product and service design consultancy to Wave Money, Myanmar's top mobile financial services provider, in conjunction with the Small Surfaces design agency.
- Conducted field research and concept development for three mobile payment products that integrate with the Wave Money platform.
- Researched and created the UX and UI designs for all updates to the current products on an as-needed basis.
- Trained a number of local staff in UX research techniques and methodologies, and built the UX design capacity into the existing product and design team.
- Gave UX design talks and seminars with various local startup incubators and co-working spaces—growing Wave Money's reputation as a local expert in human-centered design methods.
Technologies: MacOS, iOS, Android, OptimalSort, Trello, Jira, Zeplin, Adobe Illustrator, InVision, Sketch
Senior Interaction Designer
2016 - 2016
Fjord
- Redesigned a commercial insurance portal for one of the world’s largest publicly-traded property and casualty insurers.
Technologies: SharePoint, Adobe InDesign
Senior User Experience Architect
2016 - 2016
Critical Mass
- Redesigned a website for one of the big four banks in the US.
Technologies: Jira, OptimalSort, Treejack, UserZoom, InVision, Microsoft Office, Apple Keynote, OmniGraffle, Sketch
User Experience Designer
2016 - 2016
ROAR Groupe
- Redesigned a personal banking website for one of the big four banks in the US.
Technologies: Microsoft Office, Adobe Creative Suite, Apple Keynote, OmniGraffle, Sketch
Interaction Designer
2015 - 2015
Fjord
- Crafted the product design and development for the ADP Innovation Lab.
- Redesigned the global website for AIG.
Technologies: Trello, Microsoft Office, Adobe Creative Suite, OmniGraffle
User Experience Designer
2014 - 2014
BoomBox, Inc.
- Pitched for the redesign of a destination hotel and resort's website.
Technologies: Apple Keynote, Microsoft Office, Adobe Creative Suite, OmniGraffle
User Experience Designer
2014 - 2014
M&C Saatchi NYC
- Crafted the website redesign for PROFOOT.
- Audited the design for Global Energy Drinks.
Technologies: Microsoft Office, Adobe Creative Suite, OmniGraffle
User Interface Designer
2013 - 2014
The Wonderfactory
- Made the product design pitch for CBS Interactive.
- Redesigned the PwC employee intranet, including the design of a new transaction portal to create and apply for pro bono work opportunities.
- Pitched for the Bloomberg.com redesign.
Technologies: OmniGraffle, Adobe InDesign, Adobe Illustrator
Senior User Experience Designer
2013 - 2013
Publicis Kaplan Thaler
- Created the redesigns for the consumer-facing branded pharmaceutical website for Shionogi (Osphena) and Merck (Oxytrol for Women).
Technologies: Microsoft Office, Adobe Creative Suite, OmniGraffle
User Experience Designer
2012 - 2012
AKQA
- Redesigned the online and in-store shopping experiences for Verizon Wireless and Verizon Home Services.
Technologies: InVision, Apple Keynote, Microsoft Office, Adobe Creative Suite, OmniGraffle
Senior User Experience Designer
2011 - 2012
Publicis Kaplan Thaler
- Redesigned the consumer-facing branded and unbranded pharmaceutical websites for Merck (Gardasil, HPV.com).
- Pitched the product and website design for Acorda Therapeutics (Ampyra).
- Performed the discovery work for the Janus Capital Group website redesign.
Technologies: Apple Keynote, Microsoft Office, Adobe Creative Suite, OmniGraffle
Information Architect
2011 - 2011
McGarryBowen
- Created website designs for various JPMorgan Chase entities (Chase Take A Step Forward, Distinctively J.P. Morgan).
- Crafted the Facebook app design for Chase Community Giving and the website design for Verizon Wireless campaigns (Droiddoes.com).
- Implemented the Google Maps mashup for Marriott.
Technologies: Microsoft Office, Adobe Creative Suite, OmniGraffle
User Experience Architect
2011 - 2011
LBi US
- Redesigned the B2B web portal for Bristol-Meyers Squibb (Destination Access).
Technologies: Microsoft Visio, Microsoft Office, Adobe Creative Suite, OmniGraffle
User Experience Designer
2011 - 2011
Kaplan Thaler Group
- Designed a mobile app for Supervalu.
- Created Facebook app designs and did social media consulting for various award-winning Wendy’s social media campaigns (Here’s The Beef, Girl Behind 6, Wendy’s Taste Tour).
Technologies: Apple Keynote, Microsoft Office, Adobe Creative Suite, OmniGraffle
Experience Architect
2011 - 2011
VML
- Redesigned the website for the US Olympic Committee.
Technologies: Microsoft Office, Adobe Creative Suite, Microsoft Visio, OmniGraffle
Information Architect
2011 - 2011
McGarryBowen
- Redesigned the Facebook app for Chase Community Giving and Chase American Giving Awards.
Technologies: Microsoft Office, OmniGraffle
User Interface Designer
2010 - 2010
The Wonderfactory
- Pitched the product and website redesign for Proclivity Systems.
- Redesigned a website for Zagat.
- Redesigned the product and web portal for Dun & Bradstreet.
Technologies: Apple Keynote, Adobe Creative Suite
Lead Interaction Designer
2009 - 2010
Digitas
- Crafted website designs and redesigns for various American Express products and campaigns (ZYNC Card, Amex Network, Amex Selects, Online Merchant Services).
- Created a website design for TIAA-CREF retirement services.
Technologies: Axure, Microsoft Office, Microsoft Visio
Lead Interaction Designer
2008 - 2009
Digitas
- Redesigned websites for various IBM products and services (mid-marketing consulting solutions, IBM Smart Market, IBM Smarter Planet).
- Crafted a consumer-facing branded pharmaceutical website design for Boehringer Ingelheim (COPDGuide.com).
Technologies: Adobe Dreamweaver, Adobe Fireworks, Microsoft Visio, Microsoft Office
Interaction Designer
2008 - 2008
R/GA
- Created product and website designs for various award-winning Nike products and services (Nike+, Nike+ Human Race 10K, Nike Brand Platform, Nike Running).
Technologies: Adobe Creative Suite

Other Experience

Death to the Wireframe. Straight to High Fidelity! (Publication)
https://www.toptal.com/designers/ux/straight-to-high-fidelity
In many product design scenarios, wireframes may not be necessary, and skipping them altogether may cut down on confusion and save a lot of time.

Education

Bachelor of Fine Arts degree in Design and Technology
2004 - 2008
Parsons School of Design - New York, NY, USA
Participated in an exchange studies in Art History
2006 - 2006
Lorenzo de' Medici Institute - Florence, Italy

Certifications

Blockchain: Foundations and Use Cases
JANUARY 2019 - PRESENT
ConsenSys Academy
Design Strategy: Design Thinking for Business Strategy and Entrepreneurship
NOVEMBER 2018 - PRESENT
The University of Sydney
Landing Page Optimization
JULY 2012 - PRESENT
MECLABS Institute

Experience

Strategy20 years
Research & Critical Thinking20 years
UX Design10 years
Prototyping10 years
UX Direction10 years
Sketch10 years
User Experience (UX)10 years
Interactive Prototypes10 years

Tools

Sketch

Location

To view more profiles

Join Toptal

Share it with others

Designer in New York, NY, United States

Portfolio

Employment

Product Design Specialist

Senior Experience Designer

Senior UX Architect

UX Director

Design Specialist

Senior Interaction Designer

Senior User Experience Architect

User Experience Designer

Interaction Designer

User Experience Designer

User Experience Designer

User Interface Designer

Senior User Experience Designer

User Experience Designer

Senior User Experience Designer

Information Architect

User Experience Architect

User Experience Designer

Experience Architect

Information Architect

User Interface Designer

Lead Interaction Designer

Lead Interaction Designer

Interaction Designer

Other Experience

Education

Certifications

Experience

Tools

Location