Jen Randolph

Designer

New York, NY, United States

Member since November 12, 2015

Jen has a decade of experience designing award-winning digital experiences for top agencies, brands, and startups. Her client list includes Nike, American Express, JPMorgan Chase, Verizon Wireless, Marriott, Wendy's, and Proctor & Gamble. She was a key member of award-winning design teams at R/GA, mcgarrybowen, Publicis Kaplan Thaler, and more. She communicates extremely well and has worked in teams of all sizes.

Jen is now available for hire

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Portfolio

Commercial Insurance Quoting Portal
- User Experience (UX)
- UX Wireframes
- Sitemaps
- Financial UX
- Prototyping
- User Journeys
- Interaction Design (IxD)
- Desktop
- SharePoint
- Adobe InDesign
- Adobe Illustrator
- Information Architecture (IA)
- Agile
Banking Website Redesign
- User Experience (UX)
- InVision
- UX Wireframes
- Financial UX
- Content Strategy
- Information Architecture (IA)
- Search
- Navigation Design
- UI Design
- Responsive Web Design (RWD)
- Agile
- Sketch
- OmniGraffle
- User Research
- User-centered Design (UCD)
- UX Direction
Personal Banking Website Redesign
- Financial UX
- User Experience (UX)
- Interaction Design (IxD)
- Information Architecture (IA)
- Content Strategy
- UX Wireframes
- Sitemaps
- Content Auditing
- Sketch
- OmniGraffle
- Keynote
- Responsive Web Design (RWD)
- UI Design
Insurance Website Redesign
- Financial UX
- UX Direction
- Agile
- User Experience (UX)
- Information Architecture (IA)
- Content Strategy
- Service Design
- Interaction Design (IxD)
- Responsive Web Design (RWD)
- Sketch
- OmniGraffle
- Paper Prototyping
- Prototyping
- User Research
- Design Direction
HR Innovation Lab Concepts
- User Experience (UX)
- Design Direction
- Consulting
- UX Direction
- Presentations
- Information Architecture (IA)
- Interaction Design (IxD)
- Game Design
- Adobe Illustrator
- Keynote
- Agile
- Wireframing
- UX Wireframes
- Sitemaps
- Journey Maps
- Service Design
- User Research
- Data Visualization
Car Insurance Quoting Redesign

Employment

UX Architect
2018 - PRESENT
McKinsey & Company
- Designed an educational platform to distribute online courses to cohorts numbering 50,000+ around the world.
- Worked with Open edX to develop new platform capabilities that have since been included in their open source offerings.
- Built the first fully responsive online learning platform with Open edX.
- Built the first native mobile experience with Open edX.
- Redesigned a feature for gauging the progress (i.e. improvement) of a learners' ability and won new business for the department.
Technologies: Sketch, InVision, Principle, Mac OS X, JIRA, Confluence, Open edX
UX Director
2017 - 2018
stylestaze
- Acted as the UX Director for a mobile fashion gaming company and was responsible for directing the vision of all interactive experiences including the game itself, related mobile apps, back-end admin services, and the company's global web and social presence.
- Authored the game mechanics, player strategy, and game economy with a leading economist in the field.
- Led a team of 11 remote freelancers in the production of a mobile gaming app for iOS.
- Designed and administered all research activities, including stakeholder interviews, player interviews, user testing, contextual inquiry, surveys, card sorts, and other forms of quantitative and qualitative testing.
- Our innovative approach helped us secure over $2 million in round 1 seed funding.
Technologies: Sketch, Framer.js, InVision, Optimal Workshop
Design Specialist
2017 - 2017
Wave Money
- Provided product and service design consultancy to Wave Money, Myanmar's top mobile financial services provider, in conjunction with the Small Surfaces design agency.
- Conducted field research and concept development for three mobile payment products that integrate with the Wave Money platform.
- Conducted research, and created UX and UI designs for any updates to the current products on an as-needed basis.
- Trained a number of local staff in UX research techniques and methodologies, and built the UX design capacity into the existing product and design team.
- Gave UX design talks and seminars with various local startup incubators and co-working spaces—growing Wave Money's reputation as a local expert in human-centered design methods.
Technologies: Sketch, InVision, Adobe Illustrator, Zeplin, JIRA, Trello, OptimalSort, Mac OS X, Android, iOS
Senior Interaction Designer
2016 - 2016
Fjord
- Redesigned a commercial insurance portal for one of the world’s largest publicly-traded property and casualty insurers.
Technologies: InDesign, Box, SharePoint
Senior User Experience Architect
2016 - 2016
Critical Mass
- Redesigned a website for one of the big four banks in the US.
Technologies: Sketch, OmniGraffle, Keynote, Microsoft Office, InVision, UserZoom, Treejack, OptimalSort, JIRA
User Experience Designer
2016 - 2016
ROAR Groupe
- Redesigned a personal banking website for one of the big four banks in the US.
Technologies: Sketch, OmniGraffle, Keynote, Adobe CS, MS Office
Interaction Designer
2015 - 2015
Fjord
- Crafted the product design and development for the ADP Innovation Lab.
- Redesigned the global website for AIG.
Technologies: OmniGraffle, Adobe CS, MS Office, Trello
User Experience Designer
2014 - 2014
BoomBox, Inc.
- Pitched for the redesign of a destination hotel and resort's website.
Technologies: OmniGraffle, Adobe CS, MS Office, Keynote
User Experience Designer
2014 - 2014
M&C Saatchi NYC
- Crafted the website redesign for PROFOOT.
- Audited the design for Global Energy Drinks.
Technologies: OmniGraffle, Adobe CS, MS Office
User Interface Designer
2013 - 2014
The Wonderfactory
- Made the product design pitch for CBS Interactive.
- Redesigned the PwC employee intranet, including the design of a new transaction portal to create and apply for pro bono work opportunities.
- Pitched for the Bloomberg.com redesign.
Technologies: Adobe Illustrator, Adobe InDesign, OmniGraffle
Senior User Experience Designer
2013 - 2013
Publicis Kaplan Thaler
- Created the redesigns for the consumer-facing branded pharmaceutical website for Shionogi (Osphena) and Merck (Oxytrol for Women).
Technologies: OmniGraffle, Adobe CS, MS Office
User Experience Designer
2012 - 2012
AKQA
- Redesigned the online and in-store shopping experiences for Verizon Wireless and Verizon Home Services.
Technologies: OmniGraffle, Adobe CS, MS Office, Keynote, InVision
Senior User Experience Designer
2011 - 2012
Publicis Kaplan Thaler
- Redesigned the consumer-facing branded and unbranded pharmaceutical websites for Merck (Gardasil, HPV.com).
- Pitched the product and website design for Acorda Therapeutics (Ampyra).
- Performed the discovery work for the Janus Capital Group website redesign.
Technologies: OmniGraffle, Adobe CS, MS Office, Keynote
Information Architect
2011 - 2011
McGarryBowen
- Created website designs for various JPMorgan Chase entities (Chase Take A Step Forward, Distinctively J.P. Morgan).
- Crafted the Facebook app design for Chase Community Giving and the website design for Verizon Wireless campaigns (Droiddoes.com).
- Implemented the Google Maps mashup for Marriott.
Technologies: OmniGraffle, Adobe CS, MS Office
User Experience Architect
2011 - 2011
LBi US
- Redesigned the B2B web portal for Bristol-Meyers Squibb (Destination Access).
Technologies: OmniGraffle, Adobe CS, MS Office, MS Visio
User Experience Designer
2011 - 2011
Kaplan Thaler Group
- Designed a mobile app for Supervalu.
- Created Facebook app designs and did social media consulting for various award-winning Wendy’s social media campaigns (Here’s The Beef, Girl Behind 6, Wendy’s Taste Tour).
Technologies: OmniGraffle, Adobe CS, MS Office, Keynote
Experience Architect
2011 - 2011
VML
- Redesigned the website for the US Olympic Committee.
Technologies: OmniGraffle, MS Visio, Adobe CS, MS Office
Information Architect
2011 - 2011
McGarryBowen
- Redesigned the Facebook app for Chase Community Giving and Chase American Giving Awards.
Technologies: OmniGraffle, MS Office
User Interface Designer
2010 - 2010
The Wonderfactory
- Pitched the product and website redesign for Proclivity Systems.
- Redesigned a website for Zagat.
- Redesigned the product and web portal for Dun & Bradstreet.
Technologies: Adobe CS, Keynote
Lead Interaction Designer
2009 - 2010
Digitas
- Crafted website designs and redesigns for various American Express products and campaigns (ZYNC Card, Amex Network, Amex Selects, Online Merchant Services).
- Created a website design for TIAA-CREF retirement services.
Technologies: MS Visio, MS Office, Axure
Lead Interaction Designer
2008 - 2009
Digitas
- Redesigned websites for various IBM products and services (mid-marketing consulting solutions, IBM Smart Market, IBM Smarter Planet).
- Crafted a consumer-facing branded pharmaceutical website design for Boehringer Ingelheim (COPDGuide.com).
Technologies: MS Office, MS Visio, Adobe Fireworks, Adobe Dreamweaver
Interaction Designer
2008 - 2008
R/GA
- Created product and website designs for various award-winning Nike products and services (Nike+, Nike+ Human Race 10K, Nike Brand Platform, Nike Running).
Technologies: Adobe CS

Other Experience

Death to the Wireframe. Straight to High-Fidelity! (Publication)
https://www.toptal.com/designers/ux/straight-to-high-fidelity
In many product design scenarios wireframes may not be necessary and skipping them altogether may cut down on confusion and save a lot of time.

Education

Bachelor of Fine Arts degree in Design and Technology
2004 - 2008
Parsons School of Design - New York, NY, USA
Participated in an exchange studies in Art History
2006 - 2006
Lorenzo de' Medici Institute - Florence, Italy

Certifications

Landing Page Optimization
JULY 2012 - PRESENT
MECLABS Institute

Experience

Research & Critical Thinking20 years
Information Architecture (IA)10 years
Wireframing10 years
User Testing10 years
Interactive Prototypes10 years
User Experience (UX)10 years
Documentation10 years
Sketch5 years

Tools

Sketch

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