Jennifer Nunez, Designer in Lisbon, Portugal
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Jennifer Nunez

Verified Expert  in Design

Designer

Location
Lisbon, Portugal
Toptal Member Since
February 15, 2022

Jennifer is a UI/UX product designer with six years of experience delivering human-centered products in B2B and B2C markets. Her clients include Virgin Money Australia, Mitsubishi Motors, Unbabel, and early-stage startups. She has experience leading design teams and working across the product development stages, from defining the problem space to producing high-fidelity UI designs. Jennifer's working style is characterized by a highly communicative, collaborative, and evidence-based approach.

Portfolio

Work Experience

Senior Product Designer

2023 - PRESENT
PhantomBuster
  • Re-designed the purchase flow for better transparency of the different subscription plans. Reduced CS tickets related to billing and subscription by 50%.
  • Implemented three micro-surveys at key points in the customer's journey, including onboarding, post-trial, and subscription cancellation, to foster continuous discovery.
  • Designed an account management system for users to provide and manage their session cookies for their automations.
Technologies: Figma, Amplitude, ChartMogul, Notion, Hotjar, Zapier, Dovetail, Metabase, Customer Journeys, Growth, User Interface (UI), User Experience (UX), Web Applications, Web Extensions, Illustration

Senior Product Designer

2022 - 2022
Peppermint
  • Contributed to the development of Peppermint's product vision.
  • Visualized the product vision through storyboards, illustrating the customer journey from entry to evolution.
  • Created a skeleton customer journey map for the team to continue developing after the engagement.
  • Conveyed the envisioned customer journey to investors using storyboards to secure investor funding.
Technologies: UX Design, User Experience (UX), Wireframing, Miro, Adobe Illustrator, UX Strategy, Design Consultation, Illustration, Storyboarding, Product Vision, Product Design, Startup Funding, UI Design, User Interface (UI), Customer Journeys, Journey Mapping, Product Strategy, B2C

Senior Product Designer

2022 - 2022
Mobiquity
  • Developed three customer journey maps from the perspective of the bank's business and commercial clients, identifying the platforms and channels which support the client at each step of the journey.
  • Conducted customer and stakeholder interviews for a major South African bank and synthesized the information into customer insights.
  • Led and supported three workshops with the client, including problem definition, the North Star framework, idea generation, and prioritization workshops.
  • Created eight personas representing the bank's business, commercial clients, and internal users.
Technologies: Miro, Microsoft Office, Microsoft Teams, UX Strategy, Process Optimization, User Interviews, Research, Competitive Analysis, Market Research, UX Wireframes, Low-fidelity Prototypes, User Research, Personas, Stakeholder Interviews, UX Workshops, Ideation Workshops, Design Workshops, User Personas, Customer Journeys, Journey Mapping, User Journey Maps, Stakeholder Engagement, Customer Experience, Service Design, B2B, B2C, Design Thinking, Enterprise, User Validation, Enterprise SaaS

Senior Experience Designer

2022 - 2022
Merkle
  • Redesigned the information architecture and navigation patterns for Mitsubishi Motors Australia's public website on desktop and mobile.
  • Led customer and stakeholder interviews to validate personas and internal users.
  • Conducted research activities such as card sorting, Treejack testing, and unmoderated usability testing to inform the solution.
  • Delivered high-fidelity wireframes and worked closely with a visual designer to hand over completed designs to developers.
Technologies: Figma, Maze, Miro, User Research, Zoom, G Suite, UX Design, UI Design, Mobile Design, Visual Design, Prototyping, User Personas, Personas, User Interface (UI), User Experience (UX), Digital Solutions, UX Prototyping, Responsive, Mobile Web, Functional Specifications, Patterns, Lean Experiments, Information Architecture (IA), UX Flows, Microsoft, Unmoderated Remote Usability Testing, Web Design, B2C, Style Guides, Rapid Prototyping, Mobile UX Design, User Flows, UX Research, Responsive Web Design (RWD), Web UI, Web UX, UI Research, Responsive UI, Responsive Design, Mobile UI, Mobile, Lean UX, Agile UX, Agile, User Stories, MVP Design, Design Consultation, User Interviews, Research, Competitive Analysis, Market Research, High-fidelity Prototypes, UX Wireframes, Low-fidelity Prototypes, Web App UI, UI Components, UX Audits, Interaction Design (IxD), Mobile UI Design, Design Thinking, Design Systems, Product Design, User Validation

Lead Product Designer

2020 - 2021
Unbabel
  • Led the product design practice and worked with the VP of product management to implement discovery processes such as opportunity-solution mapping and continuous discovery practices.
  • Oversaw the design team's ways of working, including mentoring junior designers, recruiting design talent, and maintaining a multi-product design system.
  • Collaborated with the community product team's product and engineering manager to optimize translation tools used by the global community of translators and internal tools used by community managers and operations teams.
  • Optimized translation tools for our global community of translators, reducing the cost per word by 13%.
Technologies: Figma, Sketch, InVision, Abstracts, Miro, Microsoft, GitLab, Chartio, Intercom, Adobe Creative Suite, Branding, Graphic Design, Service Design, Usability Testing, Unmoderated Remote Usability Testing, Maze, Product Design, B2B, Product Strategy, Objectives & Key Results (OKRs), Key Performance Indicators (KPIs), User Research, Zoom, G Suite, Design Systems, UX Design, UI Design, Mobile Design, Mobile App Design, Visual Design, Prototyping, User Personas, Personas, User Interface (UI), User Experience (UX), Digital Solutions, UX Prototyping, Journey Mapping, Responsive, Mobile Web, Functional Specifications, Patterns, Lean Experiments, UX Workshops, UX Flows, User Onboarding, Growth, Web Design, Monetization, Style Guides, Rapid Prototyping, Mobile UX Design, User Flows, UX Research, Responsive Web Design (RWD), Web UI, Web UX, Portal Design, UI Research, Startups, Responsive UI, Responsive Design, User Journeys, User Journey Maps, Mobile UI, Mobile, App Design, Mobile UX, Mobile Prototypes, Mobile Apps, Lean UX, Agile UX, Team Leadership, Agile, UX Mentoring, UX Strategy, Process Optimization, Design Leadership, User Stories, MVP Design, Design Consultation, User Interviews, Research, Competitive Analysis, Market Research, High-fidelity Prototypes, UX Wireframes, Low-fidelity Prototypes, Web App UI, Dashboards, UI Style Guides, UI Components, SaaS, SaaS Design, Workflow, Automation, Enterprise Design, Interaction Design (IxD), Mobile UI Design, System Design, Dashboard Design, Data Visualization, Forms, Web App Design, Web App UX, Design Thinking, Enterprise, User Validation, Enterprise SaaS

Senior User Experience Consultant

2017 - 2019
Deloitte Australia
  • Spearheaded requirement gathering, research, and design for a challenger bank proposition for Virgin Money Australia.
  • Designed and delivered an omnichannel experience for financial goal creation for AMP, a wealth management company.
  • Recruited for and conducted numerous sessions, from exploratory interviews to usability testing.
  • Led the design and content of a design system for one of Australia's largest insurance providers.
  • Headed the UX stream for Virgin Money Australia, which included setting up ways of working that included workshop cadence, reviews, and establishing mobile navigation patterns.
Technologies: Sketch, Adobe Creative Suite, InVision, Microsoft, Overflow, Confluence, Jira, Atlassian Suite, Figma, Branding, Graphic Design, Service Design, Usability Testing, Unmoderated Remote Usability Testing, Product Design, Business to Business to Consumer (B2B2C), B2B2C, B2B, Product Strategy, User Research, Zoom, G Suite, Design Systems, UX Design, UI Design, Mobile Design, Mobile App Design, Visual Design, Prototyping, User Personas, Personas, User Interface (UI), User Experience (UX), Digital Solutions, UX Prototyping, Journey Mapping, Responsive, Mobile Web, Functional Specifications, Patterns, UX Workshops, UX Flows, Web App UX, Web Design, Monetization, B2C, Style Guides, Mobile UX Design, User Flows, UX Research, Responsive Web Design (RWD), Web UI, Web UX, Portal Design, UI Research, Responsive UI, Responsive Design, User Journeys, User Journey Maps, Mobile UI, Mobile, App Design, Mobile UX, Mobile Prototypes, Mobile Apps, Lean UX, Agile UX, Team Leadership, Agile, UX Mentoring, UX Strategy, Process Optimization, Design Leadership, User Stories, MVP Design, Digital Payments, Mobile Payments, Mobile Wallet, Money Transfers, Design Consultation, Consulting, User Interviews, Research, Competitive Analysis, Market Research, High-fidelity Prototypes, UX Wireframes, Low-fidelity Prototypes, Web App UI, Dashboards, UI Style Guides, UI Components, UX Audits, SaaS, SaaS Design, Document Management, Interaction Design (IxD), Mobile UI Design, System Design, Dashboard Design, Forms, Consumer Applications, Design Thinking, Enterprise, User Validation, Enterprise SaaS

Design Educator

2015 - 2017
General Assembly
  • Held various teaching positions at The University of Sydney, University of Technology Sydney, and General Assembly.
  • Tutored first-year visual communication students enrolled in a bachelor's program for design computing. This subject introduced students to visual design principles, including color theory, typography, and the use of digital image manipulation tools.
  • Taught third-year undergraduate students studying design in visual communication. The subjects covered pitching a design response, presenting process work for critique, and producing highly-refined design outcomes to a professional standard.
  • Guided students through a rigorous journey toward roles within UX design during the 10-week intensive UX design program at General Assembly.
  • Completed tutorial planning, assessment marking, and feedback.
Technologies: Adobe Creative Suite, InVision, Microsoft, User Interface (UI), Editorial Design, Graphic Design, Usability Testing, G Suite, UI Design, Visual Design, User Experience (UX), Web UI, Web UX, UX Mentoring

Visual and Interaction Designer

2015 - 2017
Google Creative Lab
  • Designed an award-winning suite of mobile-first digital books, with Editions At Play winning a Peabody Award in 2018.
  • Collaborated with various cultural institutions, including the British Museum and Penguin Random House.
  • Contributed to a cross-functional team and worked with engineers, project managers, designers, and copywriters.
Technologies: Adobe Creative Suite, InVision, Microsoft, Branding, Editorial Design, Graphic Design, Motion Design, Usability Testing, User Research, Zoom, G Suite, UX Design, UI Design, Mobile Design, Mobile App Design, Visual Design, Prototyping, User Interface (UI), User Experience (UX), Digital Solutions, UX Prototyping, Mobile Web, Functional Specifications, Patterns, UX Workshops, UX Flows, Web App UX, Web Design, B2C, Rapid Prototyping, Mobile UX Design, User Flows, UX Research, Responsive Web Design (RWD), Web UI, Web UX, UI Research, Responsive UI, Responsive Design, Mobile UI, Mobile, Mobile UX, Mobile Prototypes, User Interviews, High-fidelity Prototypes, UX Wireframes, Low-fidelity Prototypes, Web App UI, Interaction Design (IxD), Mobile UI Design, Design Thinking
2013 - 2014

Exchange Program in Global Design

L'Ecole de Design - Nantes, France

2011 - 2014

Bachelor's Degree in Visual Communication

University of Technology Sydney - Sydney, Australia

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