Jon is available for hire
Hire JonJon Anderson
Verified Expert in Design
Designer
Location
Lead, SD, United States
Toptal Member Since
February 5, 2018
Strategy-focused, principal-level product and service design leader with 20+ years of relevant experience and demonstrated success in leading, mentoring, and collaborating with cross-functional remote teams. Jon is an articulate, consistent, engaging enterprise consultant with a proven ability to seamlessly collaborate with diverse groups of stakeholders with an open mind and without guidance.
Work Experience
Lead Product Designer (Remote)
2019 - 2023
DocuSign
- Designed a support case deflection path during support ticket submission that reduced the case intention rate by 8% over 12 months, resulting in a decrease of 29,000 cases and a cost savings of around $700,000.
- Designed and delivered a specialized product support system in Salesforce that increased high MRR customer engagement and reduced the cost to serve by 4%.
- Led a large-scale project to evaluate and identify pain points in the admin product customer journey, which categorized and prioritized experience issues to resolve. Designed and implemented a set of cross-functional processes to resolve the issues.
Technologies: Sketch, Figma, Miro, Jira, Google Slides, Confluence, Slack, UX Audits, UX Analysis, Audits, Auditing, UI Audits, Design Systems, Responsive Web Design (RWD), UX Design, UI Design, Web Design, Information Architecture (IA), Taxonomy, Navigation, Navigation Redesign, User Experience (UX), Websites, Web UX Design, User Interface (UI), User Journeys, Responsive Web Apps, UX Writing, Content Writing, Writing & Editing, SaaS Design, User Flows, Style Guides, Layout Design, Visual Design, Web UI Design, User Research, Usability Analysis, UX Mentoring, User Journey Maps, Journey Mapping, Responsive, Responsive UI, Agile UX, UX Wireflows, Web App Design, Cross-functional Collaboration, Mobile UX, Heuristic Analysis, Web App UX, Software as a Service (SaaS), Web, User Feedback, Web Accessibility, HTML, CSS, Interaction Design (IxD), Design, Training & Training Content Development, Training, Usability Heuristics, Remote Usability Testing, Remote User Testing, Unmoderated Remote Usability Testing, Heuristic Review, Heuristic Evaluation, Communities, Card Sorting, Enterprise, B2C, Coaching, Design Consultation, Salesforce Customization, UX Strategy, Cross-functional Design, Stakeholder Management, Lean UX, Design Leadership, Enterprise Application Design, UX Research, Design Thinking Facilitation, MURAL, Design Workshops, Workshop Facilitation, Workshops, Design Thinking, Conversion Rate, Conversion, UX Wireframes, User-centered Design (UCD), Accessibility, User Experience Design, User Experience Strategy
Lead Product Designer (Remote)
2017 - 2019
Toptal Clients
- Reduced a 290-screen administrative interface by 40% by leveraging user research, usability testing, standardized interface components, and navigation elements.
- Produced high-impact, user-centered designs conveying the company's brand message and value proposition and improving conversion rates.
- Shaped product strategy via a data-informed approach, utilizing comprehensive user research to drive decision-making and change how clients prioritized end-user input.
- Created interactive prototypes and usability testing to identify issues and iterate on navigation systems and page layouts.
- Applied user research and usability testing results to navigation, user flows, screens, and interactive controls.
- Achieved an on-time and on-budget delivery rate of 100%.
Technologies: CSS, HTML, Sketch, Salesforce, Salesforce Community, Salesforce Customization, Audits, Auditing, UI Audits, Design Systems, Conversion Rate Optimization (CRO), Responsive Web Design (RWD), UX Design, UI Design, Web Design, Information Architecture (IA), Taxonomy, Navigation, Navigation Redesign, User Experience (UX), UX Audits, Websites, Web UX Design, User Interface (UI), Responsive Web Apps, UX Writing, Writing & Editing, SaaS Design, Style Guides, Landing Page Design, Layout Design, Visual Design, Web UI Design, Usability Analysis, Quantitative Research, Responsive, Responsive UI, Web App Design, Cross-functional Collaboration, Mobile UX, Heuristic Analysis, Web App UX, Web, Google Analytics, Design, Usability Heuristics, Heuristic Review, Heuristic Evaluation, Communities, Enterprise, B2C, Business Continuity & Disaster Recovery (BCDR), B2B Lead Generation, Design Consultation, UX Strategy, Cross-functional Design, Stakeholder Management, Lean UX, Design Leadership, Enterprise Application Design, Search Engine Optimization (SEO), Design Thinking, Conversion Rate, Conversion, UX Wireframes, User-centered Design (UCD), User Experience Design, User Experience Strategy
Senior User Experience Consultant (Remote)
2017 - 2018
7Summits, Inc.
- Facilitated multiple on-site workshops, including field studies, journey mapping, prioritization exercises, card sorting, and deliverables presentations.
- Created a comprehensive, centralized design library for Sketch to standardize wireframing for all projects.
- Introduced several new processes and tools to the team, including Sketch, Zeplin, and remote usability testing.
- Taught and mentored junior designers in product design.
- Efficiently handled client organizational issues, communication challenges, stakeholder management, and strategic decision-making with diverse stakeholder groups.
- Emphasized customized Community templates and Bolts for Salesforce Community Cloud experiences.
- Briefed colleagues across functions and levels about design decisions to people in different roles at different levels.
Technologies: Salesforce, Sketch, Salesforce Community, Salesforce Lightning, Higher Education, Colleges & Universities, University, Audits, Auditing, UI Audits, Design Systems, Responsive Web Design (RWD), UX Design, UI Design, Web Design, Information Architecture (IA), Taxonomy, Navigation, Navigation Redesign, User Experience (UX), UX Audits, Websites, Web UX Design, User Interface (UI), User Journeys, Responsive Web Apps, UX Writing, Content Writing, Writing & Editing, SaaS Design, User Flows, Style Guides, Layout Design, Visual Design, Web UI Design, User Research, Usability Analysis, Educational Portals, Adult Education, Educational Platform Design, UX Mentoring, User Journey Maps, Journey Mapping, Responsive, Healthcare, Healthcare Designer, Responsive UI, Agile UX, UX Wireflows, Web App Design, Edtech Design, Education Technology (Edtech), Cross-functional Collaboration, Mobile UX, Heuristic Analysis, Web App UX, Web, User Feedback, Web Accessibility, HTML, CSS, Design, Usability Heuristics, Heuristic Review, Heuristic Evaluation, Communities, Lightning Design System, Card Sorting, Enterprise, B2C, B2B Lead Generation, Coaching, Design Consultation, Salesforce Customization, UX Strategy, Cross-functional Design, Stakeholder Management, Lean UX, Design Leadership, UX Research, Design Thinking Facilitation, Design Workshops, Workshop Facilitation, Workshops, Design Thinking, UX Wireframes, User-centered Design (UCD), Accessibility, User Experience Design, User Experience Strategy
Senior UX Consultant (Remote)
2015 - 2017
Appirio, Inc.
- Delivered user-centered design solutions in a fast-paced environment with quick iterative cycles driven by usability testing results.
- Introduced user research and remote usability testing to the user experience team, working with leadership and sales to integrate it into project budgets and scope.
- Researched and developed a user experience process for all regional digital development projects and usability testing integration for a new Appirio digital delivery model.
- Conducted user research, created user flows and wireframes, and produced prototypes for enterprise clients.
- Acted as experience design lead to produce over 15 customized, Salesforce-responsive sites and five iOS phone and tablet apps.
- Created and implemented comprehensive documentation for user experience processes and integration into Agile development cycles.
- Built consensus and leadership through the decision-making process.
- Introduced and refined heuristic evaluations as a new product added to projects.
- Completed work for multiple clients including 7-Eleven, Toyota, Honeywell, Bill and Melinda Gates Foundation, Eli Lily Pharmaceuticals, Stryker Medical, and Align Technology.
Technologies: Salesforce, Sketch, Salesforce 1, Salesforce Lightning, Salesforce Service Cloud, Audits, Auditing, UI Audits, Design Systems, Responsive Web Design (RWD), UX Design, UI Design, Web Design, Information Architecture (IA), Taxonomy, Navigation, Navigation Redesign, User Experience (UX), UX Audits, Websites, Web UX Design, User Interface (UI), User Journeys, Responsive Web Apps, UX Writing, Content Writing, Writing & Editing, SaaS Design, User Flows, Style Guides, Layout Design, Visual Design, Web UI Design, User Research, Usability Analysis, Quantitative Research, Educational Portals, Adult Education, Educational Platform Design, UX Mentoring, User Journey Maps, Journey Mapping, Responsive, Healthcare, Healthcare Designer, Responsive UI, Agile UX, UX Wireflows, Web App Design, Edtech Design, Education Technology (Edtech), Cross-functional Collaboration, Mobile UX, User Testing, Web App UX, Software as a Service (SaaS), Web, User Feedback, Web Accessibility, HTML, CSS, Interaction Design (IxD), Design, E-learning, Training & Training Content Development, Training, Learning Management Systems (LMS), Usability Heuristics, Remote Usability Testing, Remote User Testing, Unmoderated Remote Usability Testing, Heuristic Review, Heuristic Evaluation, Communities, Lightning Design System, Card Sorting, Enterprise, B2C, B2B Lead Generation, Design Consultation, Salesforce Customization, UX Strategy, Cross-functional Design, Stakeholder Management, Lean UX, Design Leadership, Enterprise Application Design, UX Research, Zeppelin, Design Thinking Facilitation, Design Workshops, Workshop Facilitation, Workshops, Design Thinking, UX Wireframes, User-centered Design (UCD), Accessibility, User Experience Design, User Experience Strategy
Principal Experience Consultant, Company Founder
2006 - 2015
Interactive Humanics, Inc.
- Collaborated with a broad range of clients to develop digital marketing strategies focused on data-informed user experience and user-centered experience design.
- Managed clients, employees, and contractors through numerous enterprise-level projects.
- Developed and managed all budgets, P&L, and CRM for the agency, emphasizing maximizing resources and reducing risk for the company.
- Focused on adopting user-centered design philosophies, design thinking, data-informed design, and measurement strategies to demonstrate business value.
Technologies: Adobe Creative Suite, Sketch, Audits, Auditing, UI Audits, Conversion Rate Optimization (CRO), Responsive Web Design (RWD), UX Design, UI Design, Web Design, Information Architecture (IA), Taxonomy, Navigation, Navigation Redesign, User Experience (UX), UX Audits, Websites, Web UX Design, User Interface (UI), User Journeys, Responsive Web Apps, UX Writing, Content Writing, Writing & Editing, WordPress, SaaS Design, User Flows, Landing Page Design, Layout Design, Visual Design, Web UI Design, eCommerce, User Research, Usability Analysis, Quantitative Research, Educational Portals, Adult Education, Educational Platform Design, User Journey Maps, Journey Mapping, Responsive, Responsive UI, Agile UX, UX Wireflows, Web App Design, Edtech Design, Education Technology (Edtech), Cross-functional Collaboration, Magento, Mobile UX, Machinery, User Testing, Heuristic Analysis, Web App UX, Software as a Service (SaaS), Web, Google Analytics, User Feedback, Web Accessibility, ADA Compliance, HTML, CSS, Website Optimization, Adobe Photoshop, Interaction Design (IxD), Design, E-learning, Training & Training Content Development, Training, Learning Management Systems (LMS), Usability Heuristics, Remote Usability Testing, Remote User Testing, Unmoderated Remote Usability Testing, Heuristic Review, Heuristic Evaluation, Communities, Card Sorting, Enterprise, B2C, B2B Lead Generation, Coaching, Design Consultation, UX Strategy, Cross-functional Design, Stakeholder Management, Lean UX, Design Leadership, Enterprise Application Design, UX Research, Search Engine Optimization (SEO), Design Thinking Facilitation, Design Workshops, Workshop Facilitation, Workshops, Design Thinking, Conversion Rate, Conversion, UX Wireframes, User-centered Design (UCD), Accessibility, User Experience Design, User Experience Strategy
Senior Product Manager
2008 - 2010
PACE Anti-Piracy
- Developed and implemented the digital experience strategy for iLok, a USB DRM device. Collaborated with the client and server software teams to ensure a smooth implementation of the digital experiences using underlying technologies.
- Defined the digital experience strategy and improved the brand image of iLok. Emphasized developing and executing digital experiences and staff training to support the delivery of the updated web and client applications.
- Delivered the digital experience design of the iLok web app that serves 500,000 customers per day. The highly secure website allows end-users to download Pro Audio product authorizations to a secure USB device.
- Oversaw user testing and integration with the app's services platform, a six-month process in which teams (web services, engineering, marketing, customer support, and QA) worked together to redeploy the web app and client software completely.
- Designed, tested, and integrated the digital experience for PACE Central, a vendor support application created as a full-service web application, which allows Pro Audio vendors to create, manage and distribute protected product activations.
- Delivered macOS and Windows client software and web apps to manage licenses for the iLok.
Technologies: Sketch, Eclipse IDE, Responsive Web Design (RWD), UX Design, Web Design, Taxonomy, Navigation, User Experience (UX), UX Audits, Websites, Web UX Design, User Interface (UI), User Journeys, Responsive Web Apps, Cross-functional Collaboration, Web App UX, Web, CSS, Website Optimization, Adobe Photoshop, Design, Usability Heuristics, Heuristic Review, Heuristic Evaluation, Enterprise, Design Consultation, UX Strategy, Cross-functional Design, Stakeholder Management, Design Leadership, User-centered Design (UCD)
Education
1992 - 1996
Bachelor of Arts Degree in Fine Arts
Arizona State University - Tempe, AZ, USA
Certifications
MAY 2017 - PRESENT
UX Certificate - UX Management
Nielson Norman Group
Experience
Collaboration That Works
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