Katie Locke, Designer in London, United Kingdom
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Katie Locke

Verified Expert  in Design

Designer

Location
London, United Kingdom
Toptal Member Since
December 31, 2018

Katie recently moved to the UK from New Zealand where she worked on UX projects for Mevo, Pushpay, and The New Zealand Government service design team. She's passionate about championing usability and ensuring the sites and apps she delivers build measurable business value and maximize the experience of the user. When not UXing, Katie's playing the piano, sipping scotch whiskey, or attending the latest UX conferences.

Portfolio

Work Experience

UX Architect

2018 - PRESENT
TORCHBOX | Digital Agency | UK
  • Bridged research, design, and evaluation. This required working collaboratively with multiple teams so that we could operate efficiently as a full-service agency.
  • Created time to investigate improvements in our clients' digital experiences by using analytical tools to capture insights and ideate recommendations to then pitch back to clients.
  • Hosted workshops with the client to establish who the digital experience is going to be impacting the most and establish ways to make the experience better for them.
  • Redefined the information architecture of websites by conducting qual and quant testing to then inform a better solution.
Technologies: UXPin, MURAL, Moqups, Sketch, InVision

Mid-level UX Product Designer

2016 - 2018
PUSHPAY | SaaS | Mobile payments | Auckland, NZ
  • Designed exceptional experiences that embodied flow and focus. This was achieved by conceptualizing user flows required utilizing hidden smarts to ensure every touchpoint had been considered.
  • Oversaw architecting personalization. This was by ensuring meaningful information that is surfaced in the appropriate areas. This kept security measurements at the core but creatively considered ways to leveraged delight.
  • Focused on strategic forward thinking. How are our users going to change? How can we still create a loveable product for them 3 years from now? Each task required designing with qualitative and quantitative data.
  • Initiated, planned, conducted, and documented customer interactions. These included active listening sessions, unmoderated and moderated remote usability testing, user interviews and video diaries.
  • Collaborated with product managers, engineers, and business stakeholders in benchmarking, writing user stories, building service blueprints and wireframes, collectively agreeing upon requirements to ensure exceptional design and experiences was at the core.
  • Campaigned leveling up of the design system to focus on accessibility and meaningful in product messaging which required working with software engineers, accessibility specialist and customers.
Technologies: InVision Studio, UXPin, Sketch, Adobe Creative Suite, InVision

UX | UI Designer

2016 - 2017
MEVO | Electric car sharing service | Wellington, NZ
  • Created responsive design mockups and writing functional requirements for the remote engineering teams.
  • Measured website performance using analytical tools to then Initiate an A/B testing strategy.
  • Designed with data. Prototyped from qualitative and qualitative results.
  • Worked closely with CX consultant to ensure all every touch point is optimized.
  • Collaborated with remote engineering team to create a design system.
Technologies: MURAL, Moqups, UXPin, Adobe Creative Suite, InVision

Jr UX Designer | Digital Designer

2015 - 2016
MINISTRY OF BUSINESS INNOVATION | Service design - NZ Gov
  • Mapped service design blueprints for better customer interactions between the New Zealand government and NZ citizens.
  • Collaborated closely with UX researchers in building prototypes and synthesizing data.
  • Participated, conducted, and documented usability testing, eye tracking, and problem discovery sessions.
  • Designed responsive mobile and desktop assets for developers.
  • Measured and reported website performance using analytical tools.
Technologies: Adobe Creative Suite, InVision, Google Sheets, Moqups
2012 - 2015

Bachelor of Design Degree in Visual Communications

Auckland University of Technology - Auckland New Zealand

FEBRUARY 2016 - PRESENT

Certificate in Digital Marketing

CIM Chartered Institute of Marketing

Tools

Sketch, UXPin, InVision App, Framer Prototyping, UsabilityHub, Moqups, Google Sheets, InVision, Adobe Creative Suite, MURAL, InVision Studio, Optimizely, Apple Pages

Platforms

Desktop

Other

Digital Product Design, User Flows, Wireframing, UI Prototyping, Usability, Usability Testing, Style Guides, Branding, Landing Page Optimization, App Store Optimization (ASO), UX Design, Information Architecture (IA), Design Systems, Coworking, App UI, Digital Design, User Experience (UX), UIKit, Visual Identity, Event Ticketing, Event Management, Website Optimization, A/B Testing, Marketing Design, App Store, iOS App Design, iOS Design Trends, eCommerce UI, Website Testing, Web UX, Product Design, Wedding & Bridal, Progressive Web Applications (PWA), Task Flows, Experience Maps, User Research, Dashboard Design, Conversion-driven UX, Wedding Invitation Design, Pricing, UI Design, Digital Illustration, Gamification, Calculators, Residential Real Estate, Personas, Illustration, User Onboarding, Dashboards, Desktop Web Design, Web App UX, Digital Experience Design, Knowledge Sharing, Labor, B2B2C, Interpersonal Skills, Qualitative Research, Mobile UI, Responsive UI, Icon Design, Icon Sets, Iconography, Feature Icons, Gifting, eCommerce, iOS Design Guidelines, App Design, Line Icons, Landing Pages, Digital Ad Design, Religious Organizations, Logo Design, UI Style Guides, Donations, eCommerce UX, Style Kits, User Interface (UI), Mobile Design, Startups, Design, Business to Business to Consumer (B2B2C)

Experience

Tools

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