Marie is a senior designer with 7+ years of experience in helping organizations create the next general of their digital services and products. As a designer with a multi-disciplinary background, she has defined service strategies, designed consumer and B2B applications, and improved live platforms. Her specialties are holistic UX design and solving complex problems with intuitive solutions for users.
Lead the requirements gathering for business and user needs and use cases. Led the creation of service maps for a key stakeholder in a large digital transformation program involving implementing a new digital asset management system.
Worked on the design and implementation of custom internal platforms to track department financials and P&L.
Conducted content audit of internal documentation in order to streamline creative digital guidance into a new digital platform.
Technologies: Business to Business (B2B), User Flows, Service Design, WebApp, ASP.NET, Journey Mapping, Service Journey Maps, Request for Proposal (RFP), RFP
Senior UX and Service Designer
2018 - 2019
Idean UK (part of Capgemini)
Conducted field research for a major telecom company to help assess market fit, and input into strategy of a new product.
Developed the service strategy for a global hotel chain, driven by insights and research, resulting in training materials for hotel managers and employees.
Completed review and usability testing of a new insurance and pension portal for a Scottish pension provider.
Established team rituals and ways of working; explored new tooling and processes.
Drove the futures-design initiatives, pushing a more forward way of thinking and making.
Technologies: Service Design, InVision, Ethnographic Studies, Sketch, Figma
Senior Experience Designer
2015 - 2017
Contributed to the creation and launch of digital services for global clients, built design capabilities, and engaged with stakeholders to overcome challenges and deliver services that answer both business and customer needs. I also actively explored new cross-disciplinary ways of working within project teams to bring in new practices.
Redesigned and launched a global currency exchange platform for Moneycorp, creating a new design system and user journeys.
Created app and service concepts for a leading supermarket in UK.
Designed and prototyped a platform for humanitarian agencies to help them communicate their vision and get funding from the UN.
Redefined the recruitment process of a major global company. My responsibilities involved clarifying the end-to-end experience in order to identify opportunity areas across different touchpoints in the experience and renew it.
2014 - 2015
Redefined the offering of the company by bringing in research and service design capabilities, alongside clarifying the UX design process.
Planned and delivered co-creation workshops, led the redesign and creation of digital experiences within Agile environments, managed client stakeholders, and conducted business development activities.
Delivered new service and product visions based on insights; conducted user research, expert interviews, and trends research; worked closely with clients in co-creation workshop, and helped them adopt a human-centered mindset.
Designed and prototyped an iOS app for Hozelock and their first connect product.