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Matteo Grand

Matteo Grand

Designer
Sydney, New South Wales, Australia
Member since September 10, 2017
Matteo is a creative person with an analytical mind who loves bringing customer-centered solutions to life through well planned and designed digital experiences. He believes the hardest part of designing a great user experience is understanding why a user wants or needs a product so he strives to make sure that the solution we are delivering is born from insight.
Matteo is now available for hire
Portfolio
Employment
  • Co-founder
    2015 - 2017
    Manner
    • Brought Manner to early commercialization through customer-centered research and product strategies.
    • Designed Manner’s brand and developed brand and marketing strategy.
    • Designed the product workflows, interfaces, and digital touch-points.
    • Implemented a CSS theme and customized it to fit the platform’s needs.
    • Implemented a tight customer feedback loop that allowed for constant testing and product improvement.
    • Ran constant customer interviews and workshops to uncover user issues, perfect solutions, and achieve a user buy-in.
    Technologies: Sketch, InVision, Adobe Photoshop, Adobe InDesign, Adobe Illustrator, UXPin, WebFlow
  • Co-founder
    2013 - 2017
    Waitl
    • Designed, built, and delivered Waitl as a lead UX and visual designer.
    • Developed a workflow for a web app that facilitates guest management in high-end and high-volume restaurants.
    • Implemented an app that reduced each venue’s customer attrition from the waitlist by an average of 47% and reduced staffing costs by one employee per venue per week.
    • Tested a workflow in restaurants with real users under real conditions: identifying, prototyping, testing, developing, implementing, and tracking feature upgrades based on user testing.
    • Managed system conceptualization and user experience development.
    • Developed and led customer training and support programme.
    • Devised proprietary algorithms that predicted wait times and forecast service demand.
    • Wrote proprietary algorithms that produce key metrics for restaurants such as customer attrition, seasonal trends, and floor productivity.
    Technologies: Photoshop, InDesign, Illustrator, UXPin, Atom, Sketch, HTML/CSS, Meteor
Education
  • Bachelor of Science degree in Information Technology (Software Development)
    2011 - 2015
    University of Technology, Sydney - Sydney, Australia
  • Bachelor of Business degree in Finance
    2010 - 2014
    University of Technology, Sydney - Sydney, Australia
Experience
  • Strategy7 years
  • Customer Journeys7 years
  • Workshop Facilitation7 years
  • User Interviews6 years
  • Customer Interviews6 years
  • UX Strategy6 years
  • Prototyping6 years
  • UX Design6 years
Sydney, New South Wales, Australia
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