Melissa Jaen, UX Designer in Amsterdam, Netherlands
Melissa Jaen

UX Designer in Amsterdam, Netherlands

Member since February 2, 2017
Melissa holds a master’s degree in linguistics and is currently earning another master’s in design. Recently, she’s combined her background of ethnographic research (six years) and intuitive design solution (three years) and utilized those strengths when working on voice-user interface systems for multimillion-dollar companies. Melissa also loves to do UX copy and discovering cultural and linguistic implications in localization.
Melissa is now available for hire

Portfolio

Digital Design

Employment

  • VUI/UX Consultant

    2018 - PRESENT
    Dimension Data
    • Assisted in the creation and testing of a bilingual voice user interface menu for a Florida health insurance agency, including the QA portion of more than three hundred distinct utterances in English and Spanish, resulting in an improved interface that reaches millions.
    • Rapidly translated a voice-only interface to DTMF in under a month, while also resolving voice-to-touchtone logic errors, thus creating an accessible alternative experience for users.
    • Searched for areas of confusion and possible misinterpretation in multiple languages.
    • Proactively learned Goldwave in order to edit recorded UI utterances down to the 300-millisecond mark for an improved and more natural linguistic experience.
    Technologies: GoldWave, Microsoft Excel
  • Design Mentor

    2016 - PRESENT
    Bloc
    • Mentored more than fifty students in their pursuit of becoming UX designers, including providing career and life support, design critiques, and proactive extracurricular suggestions to create strong and sustainable designers.
    • Worked as the official Los Angeles in-person product presenter, delivering presentations twice a month for approximately six months to groups of prospective design students.
    • Wrote original content for and delivered four career and design workshops on a weekly basis, including how to deal with imposter syndrome, how to interview with the STAR method, asking interview questions, and hosting student alumni AMAs; these workshops reached more than two hundred students total, and garnered a 100% positive review rate amongst attendees.
    • Works as a live technical coach in the student Slack channels, resolving anywhere between 8-30 student tickets in a four-hour window, on topics ranging from UX research to design feedback to HTML, CSS, and JavaScript; maintained a 95% positive feedback score from students.
    • Reviewed and graded approximately ten assignments a week on all topics of UX ranging from research to design to coding.
    Technologies: GitHub, Git, Atom, InVision, Figma, Sketch

Education

  • Master's degree in Design
    2019 - 2020
    Barcelona School of Art and Design - Barcelona, Spain
  • Certification in User Experience
    2016 - 2017
    Bloc - Chicago, IL, USA
  • Master's degree in Linguistics
    2012 - 2016
    Northeastern Illinois University - Chicago, IL, USA
  • Post graduate work in Marketing and Advertising
    2009 - 2009
    La Universidad Latina de Panama - Panama City, Panama
  • Bachelor's degree in International Relations
    2003 - 2007
    Loyola University Chicago - Chicago, IL, USA

Experience

  • Conversational UX9 years
  • Linguistics7 years
  • Voice User Interfaces (VUI)6 years
  • Content-first Design & Development4 years
  • Content3 years
  • Content Strategy2 years

Location

Amsterdam, Netherlands

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