
Melody Ting
Verified Expert in Design
Designer
New York, NY, United States
Toptal member since September 22, 2022
Melody Ting (she/her) is a product designer of over five years who has worked with large, established companies such as EA and Tesla and up-and-coming startups. She has a proven track record of delivering impactful experiences across industries, emphasizing data-focused products and complex workflows. Melody is committed to designing user-centric experiences and is passionate about working with teams whose vision aligns with her values.
Portfolio
Work Experience
UX Designer
JPMorgan Chase
- Designed and delivered communication solutions for five major consumer-facing features on the Payments team to support the First Republic Bank migration to Chase, transitioning over 40,000 users.
- Collaborated with product and engineering teams to enhance key features in Quick Deposits and Bill Pay products, benefiting tens of thousands of users.
- Advocated for accessibility changes in Quick Deposits enrollment to enable usability for differently-abled, hard-of-sight, and non-keyboard users.
Product Designer
Lacuna
- Designed mobility and fleet management tools for local governments using high-fidelity wireframes, prototypes, and user flows in Figma.
- Developed mobile and desktop features for major metropolitan cities, impacting thousands of users through close collaboration with product and engineering teams.
- Led the redesign and expansion of the design system to support vertical growth and foster cross-functional collaboration between product, engineering, and design teams.
Product Designer
Mantra Health, Inc.
- Introduced user feedback collection systems to better measure engagement and patient satisfaction through surveys and interviews.
- Designed a work order system for providers and CX representatives to better track work, assign tasks, and hold each other accountable for requests, improving efficiency and transparency.
- Designed an emergency call feature that enabled providers to quickly pull in backup during time-sensitive situations and alert relevant stakeholders, ensuring the safety of patients during sensitive calls and empowering providers to take action fast.
Design Lead
Virtual Facility
- Designed an end-to-end alarm management and workflow system that empowered HVAC users to track their alarms across their entire lifecycle.
- Conducted user research, creating user personas, and distilled interview findings into a user research library that would inform product direction.
- Contributed to product management responsibilities, wrote Jira stories, and consulted on core product direction.
Skills
Tools
Zeplin, Adobe Creative Suite, Jira
Platforms
Figma, Android, iOS, Web
Industry Expertise
Healthcare
Languages
CSS
Other
Notion, Design Systems, UX Design, UI Design, Web Design, Mobile Web Design, Wireframing, Product Design, User Interface (UI), User Experience (UX), Dashboards, Web App Design, Dashboard Design, Style Guides, Component Libraries, Web App UX, Web App UI, UX Research, User Stories, System Design, Data Visualization, Rapid Prototyping, Responsive Web Apps, Admin Panels, MVP Design, Mobile Design, User Research, Prototyping, UX Audits, B2B, Construction, Design Leadership, Product Discovery, Artificial Intelligence as a Service (AIaaS), Startups, Business to Business (B2B), B2C, Product Management, Healthcare Services
Experience
- Adobe Creative Suite - 7 years
- Figma - 5 years
- UX Design - 5 years
- UI Design - 5 years
- Product Management - 4 years
- Jira - 4 years
- User Research - 4 years
- Design Systems - 3 years
Tools
- Adobe Creative Suite
- Jira
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