Monique Silva, Designer in Glyncorrwg, United Kingdom
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Monique Silva

Verified Expert  in Design

Designer

Location
Glyncorrwg, United Kingdom
Toptal Member Since
October 25, 2016

Monique has over 10 years of experience working with UX/UI design for companies such as Google, HSBC, Thames Water, and Chevrolet. She's developed a wide range of skills in the process—taking projects from research and prototyping through to delivery and testing. She's a data lover—analytical and systematic—who's passionate about behavioral science and its applications.

Product DesignUser Experience (UX)User Interface (UI)SaaSUX DesignUI DesignResponsive Web Design (RWD)Visual DesignUser FlowsMockupsSaaS DesignSketchInVisionZeplinMiro

Portfolio

Work Experience

Design Lead

2019 - 2022
PA Consulting
  • Designed a portal for HDRUK where researchers can find datasets to make new scientific discoveries using health data. The app also guided researchers through the complex application process. I did UX, UI, and research.
  • Designed a new sign-up journey for Nuffield Health, allowing users to find and join a gym online, upselling other services such as personal training and health assessments. I did UX and UI.
  • Redesigned a data dashboard for Unilever, allowing internal teams to navigate insights and predictions regarding the claims used in product marketing. I did UX and UI.
  • Created an in-depth report helping Rentokil understand the options and technical implications of consolidating hundreds of different websites and smaller brands under a single domain. I did UX and research.
  • Designed a conceptual prototype for Thames Water, a dashboard helping employees understand water consumption across the entire network throughout the year. I did UX and UI.
Technologies: Sketch, Zeplin, InVision, Miro, User Experience (UX), User Interface (UI), Figma, Product Design, Mobile UX, User Research, Mobile Design, SaaS, UX Design, UI Design, Data Visualization, Dashboards, Cross-platform UX, Responsive Web Design (RWD), Workflow, SaaS Design, Design Workshops, Visual Design, User Flows, UX Wireframes, Mockups, Design Systems

Senior UX/UI Designer

2018 - 2018
Photobox
  • Redesigned the creation journey for photo albums, allowing users to customize each book page with different text, layouts, and decorations.
  • Created both the UX and UI, working closely with research and development teams.
  • Managed one junior designer, assigning tasks and reviewing their work.
  • Created a design system and neat documentation for developers and future design teams, outlining all insights, including features on which we did not get a chance to work.
  • Successfully launched the new version with an increase in engagement and conversions.
Technologies: Sketch, Zeplin, InVision, Miro, User Experience (UX), User Interface (UI), Product Design, Mobile UX, User Research, Mobile Design, SaaS, UX Design, UI Design, Responsive Web Design (RWD), SaaS Design, Design Workshops, Visual Design, User Flows, UX Wireframes, Mockups, Design Systems

Senior UX/UI Designer

2017 - 2018
HSBC
  • Redesigned the online business banking experience for SMEs in the UK, handling user experience and user interface design.
  • Created both the UX and UI, working closely with the development teams.
  • Created and maintained a Sketch component library that was shared by the design team, following strict brand guidelines.
  • Managed two mid-weight designers, assigning tasks and reviewing their work.
  • Managed a third-party user research agency through usability tests.
  • Managed the handover to five development teams in two time zones.
Technologies: Sketch, InVision, Zeplin, User Experience (UX), User Interface (UI), Product Design, Miro, User Research, UX Design, UI Design, Responsive Web Design (RWD), SaaS Design, Visual Design, User Flows, UX Wireframes, Mockups, Design Systems

Senior UX Designer

2017 - 2017
YouTube
  • Designed a conceptual analytics dashboard for the internal team, helping them analyze and spot early trends. I was responsible for the UX design.
  • Created an interactive prototype and reviewed it with stakeholders.
  • Worked closely with the user research team to translate insights into features.
Technologies: Sketch, InVision, UX Design, Data Visualization, Responsive Web Design (RWD), User Flows, UX Wireframes, Mockups

Senior UX/UI Designer

2017 - 2017
Google
  • Redesigned the main journey for users taking lessons and exams, helping increase engagement and giving users a sense of progress.
  • Created both the UX and UI of all desktop and mobile screens.
  • Introduced a new functionality to help prevent cheating during exams. The Digital Garage went on to be translated into more than 50 languages and won several awards in Europe.
Technologies: Sketch, InVision, Miro, User Experience (UX), User Interface (UI), Mobile UX, Product Design, SaaS, UX Design, UI Design, Learning Management Systems (LMS), Responsive Web Design (RWD), SaaS Design, User Flows, UX Wireframes, Mockups

Senior UX/UI Designer

2017 - 2017
Moët & Chandon
  • Designed an Alexa voice skill (like an app for your Amazon Alexa), "Bottles & Bubbles," used by 26,000+ users.
  • Created a prototype and ran usability tests to validate functionality.
  • Worked closely with content and copywriting experts to define the features and tone of voice.
Technologies: Miro, Voiceflow, User Experience (UX), Product Design, UX Design, UI Design, Responsive Web Design (RWD), User Flows, UX Wireframes, Mockups

Senior UX/UI Designer

2016 - 2016
Chevrolet
  • Designed and prototyped a chatbot for a New Year campaign (Co-Driver), helping users stick to their new year's resolutions: 825,000 fans used the chatbot.
  • Created journey flows, interaction trees, and tone of voice, working closely with a copywriting expert.
  • Created a prototype using Chatfuel and ran discreet usability tests.
Technologies: InVision, Flinto, Sketch, Miro, Chatfuel, User Experience (UX), Product Design, Chatbots, UX Design, UI Design, Responsive Web Design (RWD), User Flows, UX Wireframes, Mockups

Senior UX/UI Designer

2016 - 2016
Thames Water
  • Designed a gamified survey aimed at understanding complex trade-off preferences among customers. The results will help them shape their investment choices for the next 40 years.
  • Took responsibility for the UX and UI, working closely with an illustrator.
  • Created a Flinto prototype and ran small usability tests.
  • Worked in a multidisciplinary team in which there were two designers.
Technologies: Flinto, Sketch, Adobe Illustrator, User Experience (UX), Product Design, User Research, UX Design, UI Design, Responsive Web Design (RWD), Visual Design, User Flows, UX Wireframes, Mockups

Senior UX/UI Designer

2016 - 2016
Vivo Rewards
  • Helped redesign the rewards platform that allows schools to reward good behavior in students. Introduced gamification, social networking, marketplaces, and behavior-nudging features.
  • Designed new features as well as guided the design and development teams on how these were implemented.
  • Took responsibility for the UX design, working closely with a UI designer.
Technologies: Flinto, InVision, Sketch, User Experience (UX), User Interface (UI), Product Design, SaaS, UX Design, UI Design, Learning Management Systems (LMS), Responsive Web Design (RWD), SaaS Design, Visual Design, User Flows, UX Wireframes, Mockups

Mid-weight UX/UI Designer

2015 - 2016
Harvest Digital
  • Led web design projects from research to build and was responsible for running the conversion rate optimization projects together with data analysts.
  • Ran UX research projects such as competitor analysis and heuristic reviews.
  • Presented a workshop on behavioral science—showing how we could use behavioral heuristics to improve our campaigns across departments.
Technologies: WordPress, InVision, Adobe Illustrator, User Experience (UX), User Interface (UI), Conversion Rate Optimization (CRO), Web Design, User Research, UX Design, UI Design, Responsive Web Design (RWD), Visual Design, User Flows, UX Wireframes, Mockups

Mid-weight UX/UI Designer

2013 - 2014
Dressipi
  • Redesigned Dressipi web application: a startup developing a fashion recommendation service.
  • Optimized and customized the UI and UX of their embedded third-party applications with partners such as M&S, Littlewoods, Wallis, and Topshop.
  • Did a great deal of front-end coding in a fast-paced Agile environment.
  • Met weekly with a data scientist to discuss ways in which we could use A/B tests to improve the algorithm and interface and how to incorporate more testing into the company culture.
  • Worked on plenty of the usual for UI and UX, wireframing, usability testing, designing, and implementation of interfaces.
Technologies: Adobe Illustrator, User Experience (UX), User Interface (UI), Web Design, User Research, SaaS, UX Design, UI Design, Responsive Web Design (RWD), Visual Design, User Flows, UX Wireframes, Mockups
2003 - 2005

Vocational Training Certificate in Graphic Design

SENAI (Graphic Arts Centre) - Brazil

AUGUST 2015 - PRESENT

UX Certification

Nielsen Norman Group

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