Ram Kumarasubramanian

Ram Kumarasubramanian

Designer
Toronto, ON, Canada
Member since October 13, 2015
Ram is a UX designer and researcher with business chops. He helps bridge user goals and business needs and has 5+ years of experience building websites and apps. Ram completed his master's degree specializing in human-computer interaction from the University of Michigan and is also a certified usability analyst (CUA) with an MBA in marketing from Hofstra University.
Ram is now available for hire
Portfolio
Digital Design
Employment
  • UX Researcher
    2019 - PRESENT
    Rogers Communications
    • Contributed to user research, user interviews, usability testing, tree testing, and card sorting.
    Technologies: User Interviews, Usability Testing, Tree Test, Card Sort
  • User Experience Researcher
    2016 - 2018
    Freshworks
    • Conducted user studies, collected feedback, provided recommendations, and coordinated with design and product teams in the redesign and launch of Freshdesk’s new user interface.
    • Researched and provided recommendations for revamping and building actionable dashboards for Freshchat, Freshdesk, Freshcaller, and Freshservice.
    • Scheduled and facilitated calls with 70+ customers in collaboration with product managers, designers, and developers.
    • Crafted user personas and stories to build organization-wide empathy for users.
    • Delivered summary reports and videos that highlighted customer needs and pain points.
    • Built a beta user list of customers for getting continuous feedback on upcoming and new product features.
    • Compiled and organized research data for prioritizing product roadmap and responding to customer feedback.
    Technologies: Sketch, Marvel, Axure, Dovetailapp
Education
  • Master of Science in Information degree in Human Computer Interaction
    2014 - 2016
    University of Michigan - Ann Arbor, Michigan
  • Master of Business Administration degree in Marketing
    2010 - 2012
    Hofstra University - Hempsted, New York
  • Bachelor's of Engineering degree in Electronics and Communication
    2003 - 2007
    Anna University - Chennai, India
Certifications
  • Certified Usability Analyst (CUA)
    APRIL 2014 - PRESENT
    Human Factors International, Inc
Experience

Location

Toronto, ON, Canada

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