Susan Zhuang, Designer in London, United Kingdom
Susan Zhuang

Designer in London, United Kingdom

Member since July 22, 2022
Susan has ten years of experience as a UX and product designer across agency and in-house roles in London, UK. Her recent experience has been in the seed stage and series A startups. Susan's strengths and depth of experience lie in UX design, user research, and product strategy. She is comfortable leading cross-functional teams and passionate about building empowered product teams, inclusive design, and continuous discovery.
Susan is now available for hire


Digital Design


  • Product Design Consultant

    2022 - PRESENT
    Sonderlig Ltd
    • Designed an internal product to enable system administrators to create financial products.
    • Conducted user research and design to support a completely new product added to the client's product line.
    • Collaborated closely with senior stakeholders, engineers, and other product people to design and develop better financial products.
    Technologies: Figma, Miro, Salesforce
  • Senior Product Designer

    2021 - 2022
    • Acted as a squad and product lead and managed a cross-functional team, including two senior software engineers, one head of customer success, three customer support representatives, one content designer, and one content strategist.
    • Oversaw my team's work on the web app, customer onboarding, activation and retention, subscriptions, and account management.
    • Managed continuous improvements and product discovery of new propositions.
    Technologies: Figma, Storybook, Jira, Slack, Zendesk, Miro, InVision App, Product Design, User Interviews, UI Design, Usability, Mobile UI, User Testing, Mobile UI Design, Mobile UX, UX Research, Prototyping, Wireframing, Web UX, Leadership, Design Leadership, Strategy, Design Thinking, Behavioral Design, Design Strategy, Agile, Storytelling, UX Design, Web UX Design, Information Architecture (IA), Web App UX, Web App Design, Mobile Prototypes, Minimum Viable Product (MVP), SaaS, User Interface (UI), User Experience (UX), Dashboards, Interactive Prototypes, Rapid Prototyping, High-fidelity Prototypes, Mobile App Design


  • Masters of Science Degree in Human-computer Interaction with Ergonomics
    2011 - 2012
    University College London - London, United Kingdom
  • Bachelor of Science Degree in Psychology
    2008 - 2011
    University College London - London, United Kingdom




London, United Kingdom

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