Zsa'Mae Jones, Designer in Austin, TX, United States
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Zsa'Mae Jones

Verified Expert  in Design

Designer

Location
Austin, TX, United States
Toptal Member Since
July 4, 2023

Zsa'Mae is a dexterous UX practitioner with nearly 15 years of experience supporting enterprise organizations and startups. She has helped organizations solve problems through human-centered design processes, strategic product design, and fundamental UX practices. Zsa'Mae is also uniquely qualified to launch products and businesses into the marketplace through her newly acquired venture and commercialization competencies.

Portfolio

Work Experience

UX Director

2008 - PRESENT
Freelance
  • Successfully built a UX full-stack MVP from idea to production for an up-and-coming startup looking for seed funding.
  • Designed and launched components of the Visa developer center, including the homepage and internal documentation pages, which millions of merchants worldwide use.
  • Launched a visual email campaign and design system for UPS, which reached millions of people.
Technologies: Adobe CC, Photoshop CC, Axure RP Pro, OmniGraffle, Sketch, InVision App, Figma, Adobe Experience Design (XD), Marvel App, UserZoom, Pencil & Paper, Usertesting.com, Notepad++, Repository Management, Microsoft Excel, Microsoft Visio, GitHub, Jira, Atlassian, Kanban, UX Strategy, Responsive Design, Responsive UI, Web Design, Mobile Design, Mobile UI, Mobile UX, User Testing, Design Systems, UI Design, User Experience (UX), Journey Mapping, Discovery Workshops, Stakeholder Management, Responsive Web Design (RWD), Human-centered Design (HCD), iOS, Consumer-facing Product Design, User Interface (UI), Responsive Web Apps, Android, Fintech, B2C, Business Intelligence (BI), UX Design, User Journey Maps, UX Workshops, Heuristic Analysis, Advertising, User Flows, Design Leadership, User Personas, User Stories, Wireframing, Rapid Prototyping, Web App Design, Agile, Component Libraries, Cross-functional Design, Design Workshops, Workshops, Ideation Workshops, App Design, User Research, Web App UX, Web App UI, Mobile, Data Visualization, Websites, Website Redesign, Usability, Quantitative Research, Qualitative Research, Usability Testing, Validated User Research, Quantitative User Research, Direct to Consumer (D2C), Interaction Design (IxD), User Workflows, Complex Web Systems, Complex Application User Interfaces (UI), Dashboard Design, B2B, System Design

UX Lead

2021 - 2023
PayPal
  • Built a collaborative and supportive team environment through creative avenues for self-expression, team building, intentional design critiques, and a lunch-and-learn culture.
  • Created and deployed a design framework for all authenticated experiences throughout PayPal and children companies.
  • Developed onboarding and user profile experiences that saved users time and provided frictionless interaction with the PayPal platform.
Technologies: Figma, Jira, Trello, Pen & Paper, Excel 365, Fintech, Design Systems, UI Design, User Experience (UX), Journey Mapping, Discovery Workshops, Stakeholder Management, Responsive Web Design (RWD), Human-centered Design (HCD), iOS, Consumer-facing Product Design, User Interface (UI), Responsive Web Apps, Android, B2C, Business Intelligence (BI), UX Design, User Flows, Design Leadership, User Personas, User Stories, Wireframing, Rapid Prototyping, Web App Design, Component Libraries, Cross-functional Design, Design Workshops, Workshops, Ideation Workshops, App Design, User Research, Web App UX, Web App UI, Mobile, Data Visualization, Websites, Website Redesign, Usability, Quantitative Research, Qualitative Research, Usability Testing, Validated User Research, Quantitative User Research, Direct to Consumer (D2C), Interaction Design (IxD), User Workflows, Complex Web Systems, Complex Application User Interfaces (UI), B2B

Senior UX Designer

2015 - 2016
ADP
  • Created interactive solutions for payroll practitioners' workflows by building app features wholly supported and derived by customer data, improving their daily routines by high percentages.
  • Conducted sustained user journey workshops designed to align UX partners, designers, and stakeholders around how users appear on the platform. These workshops greatly benefited attendees and helped unclear functional roadblocks.
  • Successfully integrated customer inputs via card sorting into global search and way-finding projects.
Technologies: OmniGraffle, Adobe CC, UI Design, User Experience (UX), Journey Mapping, Discovery Workshops, Stakeholder Management, Responsive Web Design (RWD), Human-centered Design (HCD), Consumer-facing Product Design, User Interface (UI), Responsive Web Apps, UX Design, User Flows, Design Leadership, User Personas, User Stories, Wireframing, Rapid Prototyping, Web App Design, Cross-functional Design, Design Workshops, Workshops, Ideation Workshops, User Research, Web App UX, Web App UI, Mobile, Websites, Website Redesign, Usability, Quantitative Research, Qualitative Research, Usability Testing, Validated User Research, Quantitative User Research, Interaction Design (IxD), User Workflows, Complex Web Systems, Complex Application User Interfaces (UI), B2B

Senior UX Designer

2013 - 2014
Travelport
  • Worked with external teams and third-party organizations to implement and integrate SaaS applications that support Travelport's knowledge management systems, ultimately improving customer satisfaction and net promoter scores.
  • Designed and prototyped mobile, responsive, and desktop application interactions based on internal and external feedback for customer-facing products, improving travel agents' workflows.
  • Transformed a green screen interface into a modern UI, allowing the app to be quickly adopted by various users without a learning curve, ultimately increasing Travelport's ability to acquire more clients, including Delta, Marriott, and Hilton.
Technologies: Adobe CC, HTML5, CSS, Axure RP Pro, Microsoft Office, UI Design, User Experience (UX), Journey Mapping, Stakeholder Management, Responsive Web Design (RWD), Human-centered Design (HCD), Consumer-facing Product Design, User Interface (UI), Responsive Web Apps, UX Design, User Flows, User Personas, User Stories, Wireframing, Rapid Prototyping, Web App Design, Cross-functional Design, Design Workshops, Workshops, Ideation Workshops, User Research, Web App UX, Web App UI, Mobile, Websites, Website Redesign, Usability, Quantitative Research, Qualitative Research, Usability Testing, Validated User Research, Quantitative User Research, Interaction Design (IxD), User Workflows, Complex Web Systems, Complex Application User Interfaces (UI), B2B

Front-end Developer

2010 - 2011
Home Depot
  • Prepared and deployed www.homedepot.com's first mobile homepage for a tablet-based viewing experience. I performed quality assurance tests and standard execution of HTML, CSS, and JavaScript in a team environment utilizing Subversion (SVN).
  • Created, implemented, and tested site performance KPIs against business intelligence and analytics in preparation for Home Depot's WCS7 platform upgrade.
  • Developed optimization strategies for the site performance initiative.
  • Built micro-sites and executed proof of concepts for various business initiatives.
  • Participated in the successful launch of www.homedepot.com's newly launched WebSphere platform.
Technologies: HTML5, CSS, Adobe CC, Notepad++, OmniGraffle, Subversion (SVN), JavaScript, WebSphere, Dashboards, eCommerce, Journey Mapping, Stakeholder Management, Responsive Web Design (RWD), Consumer-facing Product Design, Responsive Web Apps, Business Intelligence (BI), UX Design, User Flows, User Personas, User Stories, Rapid Prototyping, Web App Design, Cross-functional Design, Workshops, Mobile, Data Visualization, Websites, Website Redesign, Direct to Consumer (D2C), Interaction Design (IxD), User Workflows, Complex Web Systems, Complex Application User Interfaces (UI), Dashboard Design
2018 - 2019

Master's Degree in Business Administration

University of Texas at Austin - Austin, TX, USA

2008 - 2009

Associate Degree in Web Development and Interactive Media

Art Institute of Atlanta - Atlanta, GA, USA

2002 - 2007

Bachelor's Degree in Graphic Design

Florida A&M University - Tallahassee, FL, USA