Abigail Keene-Babcock, Finance Expert in New York, NY, United States
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Abigail Keene-Babcock

Verified Expert  in Finance

Management Consulting Expert

Location
New York, NY, United States
Toptal Member Since
April 1, 2022

Abigail has 15+ years of experience working with leaders inside seed-to-Series-D startups and with Fortune 500 clients as a management consultant. She works across all areas of strategy and operations, from HR and finance to operational design and excellence in customer-facing functions. As a strategist, analyzer, and builder, Abigail has a track record of quickly integrating with teams, distilling root causes, filling ownership gaps, and executing data-driven and people-centric plans.

Career Highlights

Engagement Manager
Booz & Company

Education Highlights

Master's Degree
Columbia Business School
Bachelor's Degree
Yale University

Case Studies

Work Experience

Fractional COO | Chief of Staff

2021 - PRESENT
Blue Meridian, Inc (Independent)
  • Led road mapping, goals, and team alignment. Designed and executed a GTM strategy, developed an org structure, and led key role hiring. Built and led first teams in sales, marketing, CS/CX, field ops, business ops, and people ops.
  • Refined the operating model and org structure, diagnosed and solved for scalability in revenue and field ops teams, and developed and launched new markets.
  • Acted as a thought partner and founder in pre-seed and seed companies. Designed and ran proof of concept pilots, developed a pitch, and quarterbacked the raising process with the founder.
Focus areas: Business Operations, Strategy, Customer Success, Human Resources (HR), Talent Strategy, Onboarding, Account Management, Implementation, Cross-functional, Sales Operations, Marketing, Finance

Interim US GM and Head of Global Operations

2021 - 2021
Tuune
  • Designed the US market entry strategy and established operational partnership requirements and options for go-to-market execution.
  • Prepared and enabled a UK-based company to pivot to the US-first (and only) focus required by the growth plan within three months.
  • Established a new US business entity and operations for a UK-based company. Evaluated, selected, and set up operations with third-party operations and finance partners like fractional CFO, PEO, payroll providers, tax, and more.
  • Built and implemented a global operating model and structures with a roadmap, OKRs, communications, and weekly accountability to priorities and goals.
Focus areas: Operating Models, Global Operations, Objectives & Key Results (OKRs), Go-to-market Strategy, Go-to-market Plans, Market Entry, Business Setup, Market Research

Senior Operations Consultant

2021 - 2021
Plume
  • Built a strategic roadmap, revenue and cash burn models, budget, and hiring plan to set the company on track to extend its runway and prioritize activities for the next phase of growth.
  • Conducted activities with operations, product, and finance teams to prioritize and map out steps to prepare for the next VC raise.
  • Advised the CEO on internal operational matters and onboarded the new COO.
Focus areas: Company Building, Cross-functional, Finance, Operations, Roadmaps, Objectives & Key Results (OKRs), Models, Hiring

Director of Expansion Operations

2019 - 2020
Capsule Pharmacy
  • Designed and provided an umbrella oversight, roadmap, and tools to launch physical retail pharmacy locations in 20 markets.
  • Directed the involvement of all centralized teams—regulatory, CS/CX, logistics, finance, marketing, product, engineering, and IT—during the build-out, licensing, insurance contracting, and launch phases.
  • Launched Capsule's Austin market as a stand-in GM. Built anchor channel provider partnerships and set more than 80% customer conversion records.
  • Hired, onboarded, and advised new in-market GMs. Built dashboards, KPIs, and basic infrastructure to assess recent market performance and enable zero-to-one customer acquisition and channel partnership efforts.
Focus areas: Market Entry, Partnerships, B2B, B2C, Operations, Program Management, Cross-functional, Company Building, Research, Market Research

Chief of Staff

2018 - 2019
Knotel
  • Led special projects to develop new revenue and tackle operational gaps. Designed and stood up new operations function, resulting in 15 new roles and 30% more customer NPS improvement within two months.
  • Built the first KPIs, reports, and profitability analytics to track all functions' performance. Prepared board decks and investor reports as the company grew from 70 to 500+ people within 18 months and raised Series B and C rounds of VC financing.
  • Drove due diligence and market entry strategies for seven acquisition opportunities and three new markets.
  • Led post-M&A integration to anchor Knotel Europe, enabling operational scalability to unlock 3.3 times the ARR.
Focus areas: Mergers & Acquisitions (M&A), Operations, Customer Success, Account Management, Dashboard Design, Strategy, Analysis, Post-merger Integration, Market Entry, Market Research

Engagement Manager

2012 - 2017
Booz & Company
  • Managed and led teams with two to 15 members on C-level strategy and operations projects, spanning five countries.
  • Led a remote team to find and capture $32 million in operational improvements for a major US health insurer.
  • Headed supply chain transformations for flagship business units of global manufacturers, impacting more than $4 billion in sales.
  • Managed C-suite coordination, roadmap, and scenario plans for M&A and large-scale transformations.
Focus areas: Cross-functional, Program Management, Project Management, Global Operations, Operational Flow, Analysis, Post-merger Integration, Vendors & Suppliers, Supply Chain, Innovation, Process Design, Process Flows, Global Sourcing, Operations Improvement, Process Improvement, Market Research
2010 - 2012

Master's Degree in Business Administration (MBA)

Columbia Business School - New York, NY, USA

2003 - 2007

Bachelor's Degree in Political Science

Yale University - New Haven, CT, USA

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