Janeen is available for hire
Hire JaneenJaneen Walls
Verified Expert in Finance
Management Consulting Expert
Washington, DC, United States
Toptal member since March 30, 2023
Bio
Janeen is a transformative change management leader with 18 years of experience in change management, project management, strategic planning, and training. She is highly skilled in collaborating with C-suite leadership to outline short- and long-term goals related to change for clients such as Salesforce, FedEx, Apple, and Volvo. Having worked at two Big Four consulting firms, Janeen obtained extensive experience developing innovative strategies to ensure achievement, improvement, and growth.
Career Highlights
Senior Change Management Specialist
Salesforce
Education Highlights
Master of Science Degree
Northwestern University
Master's Degree
Benedictine University
Bachelor of Science Degree
Alabama A&M University
Certification Highlights
Prosci ADKAR
Prosci
Case Studies
Industry Expertise
Software Expertise
Other Expertise
Work Experience
Senior Change Management Specialist
2019 - PRESENT
Salesforce
- Provided consultative guidance on strategic development and implementation of change management initiatives, including leadership alignment, stakeholder engagement, impact analysis, business readiness, and communication development to clients.
- Conducted comprehensive evaluations of the change impact on organizations, outlining organizational culture, performance, and readiness for change to develop accurate and effective success metrics.
- Developed change management, adoption rollout, communication, and training plans.
- Delivered change and workforce transition plans and programs, including potential roadblocks and risk mitigation strategies.
- Developed training materials for train-the-trainer delivery on configured Salesforce applications.
- Conducted success metrics and vision workshops for respective customers.
- Established a champion network within the organizations in preparation for training.
- Conducted change readiness assessment, stakeholder interviews, and analysis and constructed a report of findings.
Focus areas: Google Workspace, Prosci ADKAR, Training, CRM APIs, Marketing Communications (MarCom), Organizational Change Management (OCM), ADKAR Change Model, Salesforce, Salesforce Sales Cloud, Salesforce Service Cloud, Change Management, Financial Management, Communication, Management Consulting, Business Consultant, Business Strategy, Organizational Design, Agile Coaching, Organizational Strategy & Design, Artificial Intelligence (AI), Generative Pre-trained Transformers (GPT)
Senior Organizational Change Management Lead
2016 - 2019
Deloitte
- Directed stakeholder engagement, leadership alignment, change impact analysis, training, change communications, organizational readiness, deployment, and adoption metrics.
- Liaised with Veterans Health Administration (VHA) and Veterans Affairs to devise a structured change management strategy for financial management business system transformation.
- Delivered leadership briefs, white papers, and presentations for the under secretary of Veterans Affairs and program support staff.
- Oversaw and trained 90,000 users on the new financial management system.
- Developed a detailed VHA change management strategy and organizational change management (OCM) roadmap incorporating the Prosci and ADKAR change methodologies in preparation for the enterprise-wide transformation.
- Created an organizational change management toolkit, which includes forms and templates for managing change.
- Developed a site visit approach that provided the deputy CFO and medical center leadership an overview of the site visit scope, agenda, and presentation materials for union partners and finance and acquisition staff to be discussed during the visit.
- Built Financial Management Business Transformation (FMBT) ambassadors program to support VHA executive team in decision-making regarding Integrated Family Application Management System (iFAMS) capabilities and FMBT program implementation approach.
- Developed a change impact assessment for nine new financial management system capabilities.
Focus areas: Google Workspace, Microsoft, Change Management, Proposals, ADKAR Change Model, Business, CRM APIs, Financial Management, Agile, Informatics, Organizational Change Management (OCM), Training, Communication, Management Consulting, Business Consultant, Business Strategy, Organizational Design, Agile Coaching, Organizational Strategy & Design, Industrial & Manufacturing
Senior Management Consultant
2013 - 2016
KPMG
- Oversaw Centers for Medicare and Medicaid Services client account, facilitating the continuous transformation of an operating model. Collaborated during implementation to facilitate a seamless transition of the business to Salesforce.
- Devised and instituted a change management plan for the Department of Defense (DoD) and Veteran Affairs (VA) interagency analytical department for the upcoming implementation of an interagency electronic health records system.
- Ensured ongoing stakeholder analysis and tracking through the existing change readiness assessment survey.
- Devised a Prosci change management assessment for over 3,000 key business stakeholders.
- Managed KPMG contract and financial administration across 16 different program areas of CMS Program Integrity and financial office.
- Actualized a change management strategy and plan by laying out an approach for large-scale transformation for the DoD and VA electronic health records system, identifying issues and opportunities in the business area, and drafting an execution plan.
Focus areas: Contract, Financial Management, Change Management, ADKAR Change Model, Google Workspace, Organizational Change Management (OCM), Employee Training, Communication, Management Consulting, Business Consultant, Business Strategy, Organizational Design, Agile Coaching, Organizational Strategy & Design
Change Management Consultant
2012 - 2014
ERPi
- Led and managed in-house consulting in terms of introducing quality standards, corporate governance, and controlling in relation to change management.
- Rendered expert management to innovative user adoption solutions to use the former Apple Passbook as part of a high-level mobile strategy, optimized mass customization, and enhanced system strategy.
- Managed Medical Home Port's program management office by improving visibility, tracking, and reporting of Navy medicine activities.
- Designed and developed communication plans and deliverables, ensuring messaging and execution were consistent with the organization's vision and principles.
- Partnered with key stakeholders to develop and lead organizational change management strategies and plans in support of Apple's modernization initiatives.
Focus areas: Change Management, Management Consulting, Business Consultant, Business Strategy, Organizational Design, Agile Coaching, Organizational Strategy & Design
Health Informatics Consultant
2008 - 2012
Axiom Resource Management
- Structured five lifecycle benefits estimate (LCBE) models used in cost-saving projection, cost avoidance, and operational improvements supporting the wounded warrior program.
- Collaborated with various subject matter experts from DHIMS configuration management, deployment operations, resource management, and program operations teams to obtain DoD milestone C approval within the DoD acquisition process.
- Utilized and assessed user satisfaction survey for AHLTA users of emergency room clinical information system to identify solutions and alternative techniques for system optimization and ultimately determine organizational readiness.
- Structured five change impact assessments for new system development to support the military wounded warrior program.
- Facilitated a culture of sharing and adopting best practices across all functional areas, markets, and seniority levels.
- Conducted an intensive stakeholder analysis for five new software systems.
Focus areas: Consulting, Management Consulting, Business Consultant, Agile Coaching, Change Management, Organizational Strategy & Design
Education
2008 - 2010
Master of Science Degree in Health Informatics
Northwestern University - Chicago, IL, USA
2005 - 2007
Master's Degree in Public Health
Benedictine University - Lisle, Il, USA
1998 - 2002
Bachelor of Science Degree in Biology
Alabama A&M University - Huntsville, AL, USA
Certifications
JULY 2017 - PRESENT
Project Management
Project Management Institute (PMI)
JANUARY 2017 - PRESENT
Prosci ADKAR
Prosci
Skills
Data & Analysis Software
Salesforce
Industry Expertise
Healthcare, Industrial & Manufacturing
Finance
Financial Management
Other
Google Workspace, Microsoft, Prosci ADKAR, Informatics, Organizational Change Management (OCM), ADKAR Change Model, Change Management, Management Consulting, Business Consultant, Organizational Design, Agile Coaching, Organizational Strategy & Design, Project Management, Agile, Policy, Training, CRM APIs, Salesforce Sales Cloud, Contract, Research, Communication, Business Strategy, Business, Marketing Communications (MarCom), Salesforce Service Cloud, Proposals, Biology, Employee Training, Consulting, Strategic Planning, Training & Training Content Development, Artificial Intelligence (AI), Generative Pre-trained Transformers (GPT)
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