Mayank is a global finance leader with experience across three continents. He recently managed a budget of $2.5+ billion for the world's largest eCommerce company, leading investments in innovation projects and launching the retail business in new geographies. He has also helped early-stage and growth companies define their financial roadmaps and growth strategies and enhance their operating profitability. He is a CFA with an MBA from HEC Paris.
Lead a team of product managers to build innovative solutions for both end-user customers and internal teams to reduce customer returns and improve the customer experience for the French and EU marketplace.
Own concession reduction program bringing in savings of €16MM+ in 2021, resulting in an 18% YoY reduction in customer returns. Leveraged a machine learning model to understand customer pain points and resolve them by building features on amazon.fr.
Led "Think Big" innovation sprint for EU, improving last-mile delivery and access point programs which resulted in a €515MM increase in GMS.
Own European Cube reduction program working with vendors which aim to reduce packaging size to improve product economics, shipping speed, and product sustainability with an entitlement of €100MM+ over 3 years.
Focus areas: Forecasting, Profit & Loss (P&L), Financial Planning & Analysis (FP&A), Financial Forecasting, Business Model Consultant
Senior Engagement Manager | AWS ProServe
2019 - 2020
Amazon Web Services (AWS)
Led team of 25+ members comprising of AWS consultant to deliver various AWS migration and innovation projects for Fortune 50 companies wishing to leverage AWS solutions, including Artificial Intelligence and Machine Learning services and Data Lakes.
Directed counterpart for C-level executives to pioneer use of cloud services by redefining how they design, develop, and launch new products. Build a long-term cloud adoption strategy, allowing the organization to be more agile and customer-centric.
Led over $8.5MM engagements with an average customer satisfaction score (CSAT) of 9/10.
Global Senior Program Manager | Amazon Advertising
2018 - 2019
Optimized business process across Amazon Advertising global business by standardizing workflow and developing customer-facing products, which resulted in a 20% increase in efficiency and enhanced client experience.
Led an innovation incubator, managing 12+ global projects to create a transformational roadmap which resulted in a 30% reduction of customer-facing lead time for launching ads through automation and cross-functional strategic initiatives.
Build a standardized billing process across different marketplaces to ensure timely reporting.
Focus areas: Business Models, Billing, Process Optimization, Scalability
2016 - 2017
Managed and allocated the $2.5+ billion budget for all capital expenditures across the EU with direct ownership of $700+ million in capital expenditures in the UK and Poland.
Partnered with fulfillment centers to build infrastructure forecasting models for capital expenditures of $400+ million across Europe. The forecasting model identified direct savings of $35+ million per year.
Led the development of the business requirement sheet for the launch of new fulfillment centers. This involved partnering with multiple stakeholders to deliver cost-effective solutions commensurate with customer expectations.
Served as the finance partner for all technological improvement, automation, and ROI-driven projects, saving $15 million per year. Built complex forecasting models for fixed costs and capital expenditures for all fulfillment centers across Europe.
Drove financial analysis for the Turkish launch of the Amazon retail business, delivering market share and fixed and variable expense research as well as constructing a sensitivity analysis across time horizons with various exit strategies.