Mayank is a global finance leader with experience across three continents. He recently managed a budget of $2.5+ billion for the world's largest eCommerce company, leading investments in innovation projects and launching the retail business in new geographies. He has also helped early-stage and growth companies define their financial roadmaps and growth strategies and enhance their operating profitability. He is a CFA with an MBA from HEC Paris.
Led a team of product managers, UI-UX designers, application developers, data engineers, and scientists to deliver AI/ML-based marketing solutions for big enterprises across the retail, luxury, and travel sectors.
Increased the product development velocity by 5x and product stability by 3x in 2022 compared to previous years.
Built over eight features in less than six months to address the needs of global clients such as Samsung and Gucci, among others.
Focus areas: Product Roadmaps, Customer Acquisition, SaaS, Scalability, Business Unit Strategy, ROI, Fundraising, Business Plan Consulting, Artificial Intelligence (AI), Supervised Machine Learning, Media, Advertising, Apps, Software as a Service (SaaS), Revenue & Expense Projections, B2B
Led a team of product managers to build innovative solutions for end-user customers and internal teams to reduce customer returns and improve the customer experience for the French and EU marketplace.
Brought in savings of €16+ million in 2021, resulting in an 18% YoY reduction in customer returns via a concession reduction program.
Led "Think Big" innovation sprint for the EU, improving last-mile delivery and access point programs, resulting in a €515 million increase in GMS.
Owned the Cube reduction program aimed at reducing packaging size to improve shipping speed and product economics and sustainability with an entitlement of €100+ million over three years via a European Cube reduction program, working with vendors.
Leveraged a machine learning model to understand customer pain points and resolved them by building features on amazon.fr.
Focus areas: Forecasting, Profit & Loss (P&L), Financial Planning & Analysis (FP&A), Financial Forecasting, Business Modeling, Scalability, Customer Acquisition, Business Unit Strategy, ROI, Business Plan Consulting, Supervised Machine Learning, Excel 2013, SaaS, Apps, Software as a Service (SaaS), Revenue & Expense Projections, Business to Consumer (B2C)
Senior Engagement Manager | AWS ProServe
2019 - 2020
Amazon Web Services (AWS)
Led a team of 25+ AWS consultants to deliver various AWS migration and innovation projects for Fortune 50 companies wishing to leverage AWS solutions, including artificial intelligence, machine learning services, and data lakes.
Helped to pioneer the use of cloud services as the direct counterpart for C-level executives by redefining how they design, develop, and launch new products. Built a long-term cloud adoption strategy, allowing the organization to be more agile and customer-centric.
Led over $8.5 million engagements with an average customer satisfaction score (CSAT) of 9/10.
Focus areas: Product Roadmaps, Financial Planning & Analysis (FP&A), Strategy, Economics, Cloud, SaaS, Customer Acquisition, Business Plan Consulting, Apps, Software as a Service (SaaS)
Global Senior Program Manager | Amazon Advertising
2018 - 2019
Optimized the business process across Amazon Advertising's global business by standardizing workflow and developing customer-facing products, which resulted in a 20% increase in efficiency and enhanced client experience.
Led an innovation incubator, managing 12+ global projects to create a transformational roadmap, resulting in a 30% reduction of customer-facing lead time for launching ads through automation and cross-functional strategic initiatives.
Built a standardized billing process across different marketplaces to ensure timely reporting.
Focus areas: Business Models, Billing, Process Optimization, Scalability, Business Plan Consulting, Media, Advertising, Excel 2013, Apps, Forecasting, Revenue & Expense Projections, B2B
2016 - 2017
Managed and allocated the $2.5+ billion budget for all capital expenditures across the EU with direct ownership of $700+ million in capital expenditures in the UK and Poland.
Partnered with fulfillment centers to build infrastructure forecasting models for capital expenditures of $400+ million across Europe. The forecasting model identified direct savings of $35+ million per year.
Led the development of the business requirement sheet for the launch of new fulfillment centers. This involved partnering with multiple stakeholders to deliver cost-effective solutions commensurate with customer expectations.
Served as the finance partner for all technological improvement, automation, and ROI-driven projects, saving $15 million per year. Built complex forecasting models for fixed costs and capital expenditures for all fulfillment centers across Europe.
Drove financial analysis for the Turkish launch of the Amazon retail business, delivering market share and fixed and variable expense research as well as constructing a sensitivity analysis across time horizons with various exit strategies.
Focus areas: Market Entry, Network Modeling, Projects, ROI, CAPEX Budgeting & Inventory Management, Forecasting, Budgeting, Financial Planning & Analysis (FP&A), Financial Modeling, Financial Forecasting, Business Modeling, Business Unit Strategy, Three-statement Modeling, Excel 2013, Corporate Finance, Profit & Loss (P&L), Revenue & Expense Projections, Business to Consumer (B2C)
2015 - 2017
Collaborated with investors in Beijing and Shanghai to identify tech, fashion, and food and beverages startups in Paris.
Constructed financial projections and managed due diligence.
Advised the client during buy-side negotiations for startups with up to $10 million valuations.
Focus areas: Mergers & Acquisitions (M&A), Financial Modeling, Forecasting, Venture Capital, Pitch Decks, Funding Process, Business Modeling, Fundraising, Three-statement Modeling, Comparable Company Analysis, Private Equity, Fundraising Consultant, Pitch Deck Consultant, Excel 2013, Corporate Finance, Profit & Loss (P&L), Revenue & Expense Projections, Business to Consumer (B2C)
2012 - 2014
Led a team of 30+ members to restructure banking operations that managed customer relationships across more than 12 geographies.
Rationalized and optimized 4,000+ operational processes, increasing efficiency by 30% while simultaneously enabling a 15% reduction in customer complaints.
Integrated business processes of different banking entities to leverage economies of scale and create synergies, resulting in $2 million in incremental profitability.
Focus areas: CRM Systems, Business Process Optimization, Consumer Banking, Operations Analytics, Banking & Finance
Master of Business Administration (MBA) in Finance