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Robyn Betchner, Management Consulting Expert in Chicago, IL, United States
Robyn Betchner

Management Consulting Expert in Chicago, IL, United States

Member since July 27, 2022
Robyn brings 15+ years of financial services strategy and transformation consulting experience. At EY and IBM, she worked with Fortune 500 financial institutions to lead and deliver M&A Day 1 readiness, post-merger integration, operating model design, technology-driven transformation, business process re-engineering, regulatory remediation, and outsourcing programs. Robyn is willing to embrace new challenges and apply her skills to help other businesses evolve and succeed.
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Case studies

Expertise

  • Business Operations
  • Business Process Outsourcing (BPO)
  • Business Process Re-engineering
  • Business Transformation
  • Post-merger Integration
  • Program Management
  • Strategy
  • Target Operating Models

Employment

  • Senior Manager, Consulting

    2013 - 2020
    EY
    • Spearheaded the operating model redesign and transition planning effort to a third-party administrator for a US life insurer. Developed phased models based on key transition dates and identified cost savings opportunities.
    • Led the accelerated operations process redesign, business process management (BPM) software requirements gathering, and BPM system vendor selection criteria for a leading US annuity provider.
    • Worked with the COO to identify immediate low-cost changes to improve service-level agreements (SLA).
    • Conducted a regulatory remediation program around new operations policies and processes for a leading global insurer's US business. Enabled the client to deliver multiple remediation action plans to the regulator ahead of schedule and under budget.
    • Directed a transformation management office for a leading US annuities provider as they moved from legacy, internally-built systems to a software-as-a-service provider. Established program management standards for a 50-person, 3-year transformation.
    • Led business process design and business impact analysis for a leading Canadian insurer's new policy administration implementation. The project was one of the largest and most complex technology implementations the client had ever undertaken.
    Focus areas: Target Operating Models, Business Operations, Business Process Re-engineering, Business Process Outsourcing (BPO), Agile Transformation, Program Management, Strategy, Vendor Selection, Business Transformation, Organizational Design, Governance, Project Management Office (PMO), Business Process Improvement (BPI), Team Leadership, Project Leadership, Business Strategy, Management Consulting, Presentations

  • Managing Strategy Consultant

    2006 - 2013
    IBM
    • Defined integration priorities, governance framework, and operating structure development across 55 countries and 23 functional areas for a global life insurer's $15 billion merger.
    • Led an enterprise-wide innovation assessment, strategy, and ideation event for a global bank.
    • Worked with IBM InnovationJam and its mass-ideation team to simultaneously engage 28,000 global bank employees across 72 hours. Identified product, client, and process innovations.
    • Developed social business and collaboration vision, strategy framework, and implementation roadmap for a leading North American wealth and asset manager.
    Focus areas: Mergers & Acquisitions (M&A), Post-merger Integration, Business Transformation, Digital Transformation, Innovation Strategy, Organizational Design, Organizational Change Management (OCM), Business Strategy, Management Consulting, Presentations

  • Program Manager

    2001 - 2006
    IBM
    • Led a North America communications and change management program in integrating 400 new employees and 150 new contractors in a $2 billion IT outsourcing agreement with a global universal bank. Established the best practice for future integrations.
    • Managed an IBM facility's communications and change program after a $2 billion business and facility divestiture. Developed executive, internal, media, and regulatory messages about staff reductions and the facilities' eventual closure.
    • Supported media relations for the IBM Research and Stanford University joint venture: SpinAps.
    Focus areas: IT Outsourcing, Business Transformation, Organizational Change Management (OCM), Presentations

Education

  • Master’s Degree in Business Administration (MBA)
    1999 - 2001
    University of Arizona - Tucson, Arizona, USA
  • Bachelor's Degree in Fine Arts
    1995 - 1999
    University of Arizona - Tucson, Arizona, USA

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