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Turner Coggins, Change Management Expert in Washington, DC, United States
Turner Coggins

Change Management Expert in Washington, DC, United States

Member since April 5, 2022
Turner is a career consultant with experience working for industry-leading consulting firms, PwC and Capco. Turner has demonstrated success within financial services, fintech, international development, and the public sector. He has served as a trusted advisor to multiple clients, spanning the federal government, large commercial banking institutions, and startups. Turner is a capable consultant with experience delivering results individually or managing cross-functional teams.
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Career Highlights

Education

Select Certifications

Case studies

  • Payment Resiliency Application Build
    Payment Resiliency Application Build
    • Payment Gateways
    • Strategy
    • Product Management
    • Project Management
    • IT Project Management
    • Program Management
    • Change Management
    • User Acceptance Testing (UAT)
    • Testing
    • Project Budget Management
    • Management Consulting
    • Product Strategy
  • International Marketing Strategy
    International Marketing Strategy
    • Marketing Strategy
    • International Commerce
    • Public Health
    • Program Management
    • eCommerce Design
    • Federal Contracting
    • Government Contracting
    • Business Strategy
    • Government
  • Cloud Assessment and Transition Strategy
    Cloud Assessment and Transition Strategy
    • Cloud Migration
    • Cloud
    • Budget Modeling
    • Risk Models
    • Program Management
    • Federal Contracting
    • Government Contracting
    • Business Strategy
    • Government
    • Management Consulting

Expertise

Employment

  • Program Manager

    2017 - 2021
    Capco
    • Acted as program manager for delivering a complex large-scale payments resiliency program. The program was commissioned to reduce banking clients’ payment risk profiles. Program completion absolved four major risk findings by internal audit.
    • Led a project team of five members, maintained project plan, drafted weekly status reports, and presented semi-monthly updates to executives. Served as a project delivery manager for the build of a multimillion-dollar payment application.
    • Managed reporting and budget for 11 agile projects commissioned to improve UI/UX of said website. Negotiated funding between projects as priorities shifted. Acted as an IT program manager for the modernization of a customer-facing website.
    • Served as a site project manager for a large-scale risk project. Delivered training to onboarded staff, discussing project expectations and company policies. Monitored analyst performance against project goals and offered coaching when necessary.
    Focus areas: Product Management, Agile Product Management, Project Management, IT Project Management, Program Management, Change Management, System Implementation, Process Improvement, Financial Management, Scrum, Scrum Master, Agile, Jira, PeopleSoft, Strategy, Startup Consulting, Certified ScrumMaster (CSM), Business Plan Consulting, Fintech, Process Mapping, Business Process Improvement (BPI), Testing, Risk & Compliance, Local & Municipal Government, Budget Management, Project Budget Management, User Acceptance Testing (UAT), Finance, Business Requirements, Functional Requirements, Monday.com, Business Strategy, SaaS, Operations, Market Research, Market Research & Analysis, Project Management Professional (PMP), Government, Implementation Project Management, State Government, Management Consulting, Product Strategy, Financial Services

  • Senior Consultant

    2016 - 2017
    PwC
    • Acted as a budget coordinator for a multimillion-dollar budget funded by USAID, OGAC, and DOS. Presented the fiscal year spending plan, created procurement memos, performed contract modifications, and submitted the EGov CPIC pre-select form.
    • Published a cloud integration assessment identifying the challenges and benefits of transitioning infrastructure to the cloud. The assessment included an overview of available options, cost analysis, security evaluation, and recommendation.
    • Analyzed team practices and identified systemic ways to improve output in response to governmental regulations.
    Focus areas: Cloud, Agile, Public Sector, International Development & Economics, Strategy, Social Impact, Product Management, Project Management, Process Mapping, Business Process Improvement (BPI), Risk & Compliance, Federal Contracting, Government Contracting, Finance, IT Project Management, Program Management, Change Management, Marketing Strategy, Project Budget Management, Business Requirements, Functional Requirements, Operations, Project Management Professional (PMP), Government, Implementation Project Management, Management Consulting

  • Senior Strategy Consultant

    2015 - 2016
    North Highland
    • Managed the development of a system enhancement strategy for an application within Citibank’s Dispute Advisory Group. Analyzed team practices and identified systemic ways to improve output in response to FINRA regulations.
    • Oversaw the enhancements of Citibank's business requirements based on stakeholder interviews. Implemented a process optimization strategy and published future state process flows for the bank.
    • Led the workstream for process optimization, standardization, and documentation of operating procedures across the regional financial management offices of the Florida Department of Transportation.
    Focus areas: Strategy, Process Flows, Process Mapping, FINRA, Business Requirements, Functional Requirements, Business Process Improvement (BPI), Business Strategy, Operations, Market Research & Analysis, Market Research, Project Management Professional (PMP), Government, Implementation Project Management, State Government, Management Consulting, Financial Services

  • Experienced Associate

    2011 - 2014
    PwC
    • Served as a change management specialist on behalf of the SBA to assist in transitioning a $24 billion portfolio from Bank of New York Mellon to Wells Fargo Bank. Documented processes and procedures and facilitated meetings to transfer knowledge.
    • Improved USDOT transportation claims processing by leading client interviews and status meetings to identify functional deficiencies within USDOT processes. Process redesign generated a 15% increase in claims processing efficiency.
    • Implemented change management strategies for the Centers for Disease Control that emphasized stakeholder training, collaboration, and communication across the organization.
    Focus areas: Business Management, Change Management, Cloud, Public Sector, International Development & Economics, Project Management, Process Mapping, Business Process Improvement (BPI), Risk & Compliance, Federal Contracting, Government Contracting, Finance, IT Project Management, Program Management, Government, Implementation Project Management, Management Consulting, Financial Services

Education

  • Master's Degree in Business Administration (MBA)
    2014 - 2015
    Emory University - Atlanta, GA
  • Bachelor's Degree in Finance
    2007 - 2011
    Morehouse College - Atlanta, GA

Certifications

  • Certified ScrumMaster (CSM)
    DECEMBER 2019 - DECEMBER 2023
    Scrum Alliance
  • Project Management Professional (PMP)
    APRIL 2017 - APRIL 2023
    Project Management Institute (PMI)

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