Deb Osborn, Management Consultant in Plano, TX, United States
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Deb Osborn

Verified Expert  in Management Consulting

Finance Expert

Plano, TX, United States

Toptal member since May 20, 2024

Bio

Deb is a dynamic executive passionate about harnessing technology to elevate business processes, nurture excellent teams, and deliver great business results. She is an expert in IT disciplines, including identity and access management (IAM), data strategy, digital transformation, project delivery, cloud services, and architectural design. With top roles at Fortune 500 firms, as CIO of a logistics tech company, and as a founder of a software startup, Deb consistently surpasses industry norms.

Career Highlights

Management Consultant
PepsiCo
Vice President of IAM and IT Services
General Motors Financial Company
CEO and Co-founder
Original Review

Case Studies

Expertise

  • Build Processes
  • Data
  • Digital Transformation
  • Identity & Access Management (IAM)
  • IT Strategy
  • Logistics & Supply Chain
  • Process Design
  • Software Development

Work Experience

Management Consultant

2023 - PRESENT
PepsiCo
  • Advised the global IAM PepsiCo lead within the CISO organization.
  • Implemented strategies for passwordless authentication, certification maturity, standardization, and unified identities across Active Directory (AD), Azure Active Directory, and Oracle Unified Directory (OUD).
  • Coached the IAM leadership team, developed frameworks for planning and senior leadership communication, and ensured the successful execution of operational and project work, including PAM, IGA, AMA, and Directory Services.
  • Headed a global initiative to replace an IAM platform with an SSO-directed solution, collaborating with over 200 application and support teams for migration to a best-of-breed system, Okta.
Focus areas: IT Strategy, Identity & Access Management (IAM)

Vice President of IAM and IT Services

2020 - 2023
General Motors Financial Company
  • Created a unified operating model, reorganized teams to be product-centric, moved to a proactive Agile-based posture, developed metrics to communicate, influence, and drive change, and empowered teams to enhance delivery.
  • Standardized processes and unified BI tools into Power BI as transformation product lead, sourcing data organization-wide and reporting key performance metrics.
  • Established governing bodies in collaboration with key organizations, such as financial assurance, cybersecurity, audit, cloud, digital, and data, to enhance IAM awareness.
  • Developed first-ever strategies to foster operational excellence, digital adoption, and cloud enablement by leveraging SailPoint, Okta, and CyberArk technologies.
  • Empowered the team by creating executive one-pagers and communication frameworks, enabling concise organizational dialog and recognition from senior leadership and peers.
  • Served as a voting member of the Change Control Board (CAB) and Global Architecture Council (GAC), orchestrating and advocating for multiple efficiencies and process enhancements across the councils.
Focus areas: IT Strategy, Identity & Access Management (IAM), Capacity Planning, Business Continuity & Disaster Recovery (BCDR)

CEO and Co-founder

2016 - 2022
Original Review
  • Founded a cloud-based SaaS company on AWS public-hosted cloud to fill a niche in the restaurant sector, enabling real-time feedback and capturing vital operational and marketing data for actionable insights.
  • Directed product design, company formation, private investor funding, management team creation, strategic planning, patent efforts, and the successful launch of the product.
  • Secured external partnerships with specialists in digital marketing (SEO), public relations, food sensory science, and a restaurant industry consultant (former COO of Brinker International).
  • Piloted the product in 100 global restaurants and secured contracts with two large chains.
  • Utilized customer feedback to develop mobile solutions for both iOS and Android platforms.
Focus areas: Software Development, Software Sales

Management Consultant

2019 - 2020
GM Financial
  • Collaborated with the CIO and leadership team to develop a strategic framework that identified and delivered key IT metrics. This empowered the CIO to concentrate on vital KPIs for optimal organizational management and executive team communication.
  • Led the tactical execution to ensure sustainability by establishing an operating model and corresponding playbook, forming a governing council that resulted in the creation of three new pivotal IT organizations.
  • Headed a self-service initiative by creating and implementing a self-funded, holistic program organization-wide, emphasizing the rapid expansion of self-service capabilities through optimizing ServiceNow and SailPoint platforms.
  • Established a center of excellence (CoE), devised a configuration management database (CMDB) simplification process, and created an IT service management (ITSM) playbook to enhance self-service capabilities.
Focus areas: Key Performance Metrics, Executive Reporting, Build Processes

Management Consultant and Program Lead

2005 - 2019
PepsiCo
  • Headed efforts across all IT areas, including business-facing, service and support, and infrastructure, and partnered with Frito-Lay's CIO and team to create, socialize, and mobilize a 5-year IT strategic plan approved by the executive team.
  • Collaborated with sector and global leaders to formulate a digital value chain (DVC) strategy for Frito-Lay. Managed a team of 75, which ultimately led to establishing a global digital organization.
  • Got selected independently by PepsiCo's global CTO and Frito-Lay's CIO to coach up-and-coming leaders on effective communication with executives.
  • Developed a business case and capital expenditure plan to replace an obsolete Frito-Lay legacy system, identifying top-notch off-the-shelf solutions for manufacturing needs. Successful delivery resulted in rollouts in Canada and Europe.
  • Strategized with senior leadership on the Frito-Lay ERP migration to transition legacy systems to a unified SAP platform, securing a $1.6 billion CapEx and leading a team of 100+ on legacy integration workstreams.
  • Redirected $250 million worth of Frito-Lay's ERP migration data workstreams. Aligned with the CTO organization to devise a cost-efficient disaster recovery solution and test the environment landscape.
  • Oversaw a multi-year initiative to address IT operational and stability gaps, created a $51 million CapEx for 34 projects, and earned a reputation for building trust through timely, on-budget delivery and transparent program status communication.
Focus areas: IT Strategy, CAPEX, IT Projects, Build Processes, Digital Transformation Program Management, Supply Chain Optimization

CIO

1999 - 2005
Arrowstream
  • Oversaw all IT aspects for a food service supply chain tech firm, leveraging data through a unified platform to enhance supply chain efficiency, sourcing programs, and partner collaboration.
  • Formulated the IT strategy and roadmap to actualize the company's vision.
  • Designed a patented proprietary database design and its resulting architecture. Managed the technology implementation, including front-end UI and back-end SQL.
Focus areas: IT, Strategy, Software Design, Database Design, Customer Acquisition

Education

1979 - 1983

Bachelor's Degree in Systems Analysis

Miami University - Oxford, OH, USA

Skills

Finance

Accounting

Output Software

Microsoft PowerPoint, Microsoft Excel, Microsoft Word, SharePoint

Data & Analysis Software

SQL, Tableau

Other

Software Development, Systems Analysis, IT Strategy, Process Design, Build Processes, Data, IT Service Management (ITSM), Logistics & Supply Chain, Identity & Access Management (IAM), Capacity Planning, Digital Transformation, Operations Research, Business Continuity & Disaster Recovery (BCDR), Software Sales, Key Performance Metrics, Executive Reporting, Pivot Tables, CAPEX, IT Projects, Digital Transformation Program Management, Supply Chain Optimization, Key Performance Indicators (KPIs), Metric Reporting, Playbook, Communication, Executive Summaries, Customer Support, Real-time Data, SaaS, IT, Strategy, Software Design, Database Design, Customer Acquisition

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