Eric Jones, Management Consultant in Austin, United States
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Eric Jones

Verified Expert  in Management Consulting

Change Management Expert

Austin, United States

Toptal member since January 7, 2022

Expertise
Human Resources
Bio

Over the past 15 years, Eric has worked as a senior change management consultant and a senior organizational effectiveness consultant across sectors such as oil and gas, supply chain, HR, and finance. Prior to this, he functioned as a management and operations specialist leading teams as large as 350 people. He has led enterprise-level change management engagements impacting 8,000 end-users. Eric has PROSCI and CCMP certifications, an MBA, and a master's degree in organizational development.

Career Highlights

Principal Organizational Change Management Consultant
Simplus
Change Management Lead
Hanger - Contract
Senior Change Management Consultant
Shell - Contract

Education Highlights

Master of Science Degree
Abilene Christian University
Master's Degree
American InterContinental University
Bachelor's Degree
University of Florida

Certification Highlights

John Maxwell Leadership Coach
John Maxwell Team
Certified Change Management Professional (CCMP)
Association of Change Management Professionals
PROSCI
Professional Science (PROSCI)

Case Studies

Expertise

  • Change Leadership
  • Change Management
  • Human Capital Management
  • Human Capital Strategy
  • Leadership
  • Management
  • Organizational Change Management (OCM)
  • Organizational Design

Work Experience

Principal Organizational Change Management Consultant

2020 - PRESENT
Simplus
  • Oversaw the creation of comprehensive organizational change management and senior leadership alignment plans. These plans included a detailed communication, training, and sustainability strategy to enhance end-user adoption.
  • Developed a global change ambassador network to assist in leveraging department talent during the Salesforce implementation.
  • Leveraged my PROSCI/CCMP certifications in concert with the ADKAR (i.e., awareness, desire, knowledge, ability, and reinforcement) methodology to garner stakeholder engagement and project team execution.
  • Improved the overall success of the project and increases end-user adoption via the above approach.
Focus areas: Oil & Gas, Leadership Development, Manufacturing, Retail & Wholesale, Salesforce, Construction, Human Capital Management, IT, Restaurants & Dining, Management Consulting

Change Management Lead

2019 - 2020
Abbott Laboratories - Contract
  • Developed communication, training, launch and sustainability plans. Leveraged PROSCI methodology to impact end-user adoption.
  • Conducted stakeholder and readiness analysis to impact the change management strategy.
  • Created sustainability strategy post deployment for approximately 700 end-users.
Focus areas: Accounting, Salesforce Sales Cloud, Sales, Inventory Management

Change Management Lead

2019 - 2020
Hanger - Contract
  • Produced overall change management strategy using the PROSCI methodology for finance, supply chain, warehouse management, and other business units within the organization.
  • Conducted needs analysis, readiness assessments, and resistance management coaching. Selected and equipped change ambassadors to assist in executing the organizational change management plan.
  • Collaborated with (ERP) track leads to develop and maximize the communication, training, sustainability, and resistance management plans that impacted approximately 5,000 end-users.
Focus areas: Oracle ERP, Accounting, Inventory Management, Information Logistics, Data Management

Senior Change Management Consultant

2018 - 2020
Shell - Contract
  • Created a comprehensive organizational change management plan that identified change champion networks, training strategy, communication strategy and resistance management.
  • Conducted impact assessments, stakeholder analysis, and training needs analysis to determine the level of effort needed to effectively address the challenges associated with adopting the new Salesforce Lighting platform.
  • Leveraged the ADKAR (Awareness, Desire, Knowledge, Ability and Reinforcement) methodology to improve end-user adoption.
Focus areas: Change Management, Conflict Resolution, Process Improvement, Organizational Design, Change Leadership

IT Change Management Consultant

2019 - 2019
Accenture - Project Work
  • Interfaced with Accenture leadership to develop change management strategies.
  • Leveraged the ADKAR methodology to impact end-user adoption.
  • Conducted impact and readiness assessments to determine challenges to end-user adoption.
  • Produced training and communication plans for enterprise-level technology rollouts.
Focus areas: Change Leadership, Change Management, Process Mapping

Change Management Consultant

2018 - 2018
Father's Heart - Contract
  • Led change management, process improvement, organizational effectiveness, and strategy development utilizing root cause analysis, interviews, and survey data.
  • Involved in synthesis of change management data gathered using the PROSCI methodology.
  • Designed pricing strategy and customer service efficiency plan to improve profitability.
Focus areas: Change Leadership, Change Management, Process Flows, Organizational Design

Change Management Consultant

2017 - 2018
Tennessee Valley Authority - Contract
  • Led change management for three enterprise-wide projects (e.g., Maximo, Tableau, etc.), impacting approximately 8,000 employees using the PROSCI methodology.
  • Involved in identifying organizational alignment challenges and providing process improvement solutions for the senior leadership team.
  • Influenced overall employee engagement by implementing solutions for continuous process improvement as the new technologies were implementing.
Focus areas: Change Leadership, Change Management

Organizational and Leadership Development Consultant

2016 - 2017
Academy Sports and Outdoors
  • Coached senior leaders on organizational effectiveness, emotional intelligence, and cultural transformation.
  • Led organizational change management initiatives utilizing the PROSCI methodology, which impacted approximately 10,000 employees.
  • Functioned as an internal consultant responsible for assessing and streamlining divisions for improved operational flow.
  • Led organizational restructuring (e.g., role creation, position realignment, workday implementation, etc.).
  • Executed organizational design processes to create the right roles and reporting relationships for better efficiency.
Focus areas: Change Leadership, Change Management, Process Flows, Organizational Design

Organizational Transformation Consultant

2015 - 2016
TBC - Contract
  • Functioned as the change management lead for a new training program impacting approximately 4,000 employees.
  • Assessed overall employee engagement and developed communication, commitment and trust strategic plan.
  • Presented engagement findings to the senior leadership team.
  • Created organizational strategies to improve organizational design and talent management.
Focus areas: Change Leadership, Organizational Design, Change Management, Organization Assessment

Divisional Director of Operations

2014 - 2015
Advance America
  • Led organizational change management and organizational effectiveness lead for 13 locations.
  • Identified process constraints, minimized waste, and prevented loss.
  • Implemented and sustained customer service and sales training needs.
  • Responsible for management development and improving employee engagement.
Focus areas: Accounting, Financing, Operations, Change Management, Change Leadership

Manager of Client Innovations and Leadership Development Consultant

2008 - 2014
Insperity
  • Oversaw client organizational and strategic alignment assessment to improve quality and profitability.
  • Consulted with the CEO, COO, and CFO for strategic planning, organizational design, and process improvement.
  • Engaged employees to diagnose cultural gaps and design employee engagement.
  • Assessed C-level alignment gaps through discovery sessions and analyzing survey data.
Focus areas: Human Resources (HR), Human Capital Strategy, Human Capital Management, Change Management, Change Leadership

Education

2016 - 2017

Master of Science Degree in Organizational Development

Abilene Christian University - Abilene, Texas, USA

2003 - 2003

Master's Degree in Business Administration (MBA)

American InterContinental University - Chicago, Illinois, USA

1983 - 1987

Bachelor's Degree in Economics and Management

University of Florida - Gainesville, Florida, USA

Certifications

MARCH 2022 - PRESENT

John Maxwell Leadership Coach

John Maxwell Team

SEPTEMBER 2019 - PRESENT

Certified Change Management Professional (CCMP)

Association of Change Management Professionals

SEPTEMBER 2019 - PRESENT

PROSCI

Professional Science (PROSCI)

NOVEMBER 2017 - PRESENT

Conflict Resolution and Mediation

Abilene Christian University

Skills

Data & Analysis Software

Salesforce, Oracle ERP

Industry Expertise

Restaurants & Dining, Oil & Gas, Construction, Retail & Wholesale

Finance

Accounting

Output Software

Microsoft Dynamics

Other

Leadership, Management, Change Management, Organizational Design, Human Capital Strategy, Training, Organizational Change Management (OCM), Planning, Sustainability Strategy, Process Improvement, Change Leadership, Microsoft Office, Workflow, Organization Assessment, Operations, Human Capital Management, Development, Business Strategy, Management Consulting, Project Management, Human Resources (HR), Conflict Resolution, Mediation, Inventory Management, Information Logistics, Data Management, Sales, Customer Relationship Management (CRM), CRM Systems, IT Projects, Workday, Process Mapping, Process Flows, Financing, P&C Insurance, IT, Manufacturing, Economics, Salesforce Sales Cloud, Leadership Development

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