Joseph Khater, Management Consultant in Dubai, United Arab Emirates
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Joseph Khater

Verified Expert  in Management Consulting

Management Consulting Expert

Dubai, United Arab Emirates

Toptal member since June 1, 2022

Expertise
Business Development
Bio

Joseph is a technically sophisticated and top-performing consulting executive with 15+ years of success within the strategy and technology domains. He has vast experience partnering with clients across the Middle East on their digital transformation journeys by driving complex systems integration programs and applying technological innovation to create business value and social impact. Joseph is a freelance and joined Toptal to continue his digital agenda in the Middle East.

Career Highlights

Advisor and Senior Digital Transformation Manager
Prime Minister's Office - UAE
Strategy Senior Manager of Management Consulting
Pace United FZC
Manager of Communications, Media and Technology
Accenture

Education Highlights

Master's Degree
Alliance Manchester Business School
Bachelor's Degree
Concordia University

Certification Highlights

Agile Hybrid Project Pro™ Micro-credential
Project Management Institute (PMI)
Project Management Professional (PMP)
Project Management Institute (PMI)
ITIL
Axelos

Case Studies

Expertise

  • Business Development
  • Consulting
  • Digital
  • Digital Transformation
  • Leadership
  • Project Management
  • Public Sector
  • Strategy

Work Experience

Director

2022 - 2024
EY
  • Acted in a high-profile client-facing capacity, working with clients to deliver and shape the implementation of their strategy and transformation projects.
  • Analyzed, designed, and delivered creative and innovative solutions tailored to client needs to help with their strategy or transformation projects.
  • Led multi-disciplinary teams to deliver high-quality services in line with our proven global methodologies and tools.
  • Implemented and oversaw the quality of deliverables, effectively managed the functional and technical team, and supported functional tracks of the transformation and relationships to ensure exceptional performance.
Focus areas: Business & Digital Transformation

Advisor and Senior Digital Transformation Manager

2021 - 2021
Prime Minister's Office - UAE
  • Led the development of a platform for the transformation office through the cooperation with different government entities in UAE and harnessed the latest technologies and digital solutions to provide seamless service experiences for customers.
  • Managed the implementation of a GCC unified digital platform for providing all their services through one digital window.
  • Defined the IT strategy and designed journeys enabling customers to have direct access to services and information without visiting each government entity.
  • Led a team to advance the digital transformation in UAE by providing all citizens, residents, and visitors with high-quality and efficient government services through safe and integrated digital platforms.
  • Provided strategy advice, data analytics, operational support, and project management expertise to startups, SMEs, and corporates in the GCC.
Focus areas: Business Technology, Public Sector, Digital, Digital Transformation, Customer Experience

Strategy Senior Manager of Management Consulting

2016 - 2020
Pace United FZC
  • Led the successful establishment and strategic and technical transformation of several governmental entities. Managed the strategic initiatives of an emirate in UAE—Abu Dhabi Executive Office.
  • Oversaw large-scale projects, from designing strategies and technologies, implementing use cases, deploying digital pilots, developing branding and communications plans, to releasing programs and measuring impacts.
  • Led and guided workstreams and end-to-end strategy and delivered implementation engagements of digital transformation and innovation projects for different government departments, including the Department of Finance and Department of Health.
  • Managed and supervised the implementation of the learning management system (Blackboard) and its integration with the e-learning platform (Coursera) for the Abu Dhabi School of Government.
  • Developed and executed strategy for different governmental entities such as Abu Dhabi School of Government (ADSG), Modon Properties, and MBZUAI University of Artificial Intelligence.
  • Created trusted advisory relationships with current and new clients that led to business growth and client retention. Collaborated with business heads to identify business opportunities and adopt or develop solutions.
  • Developed various operating models to help each entity run its operations and deliver value to its customers.
  • Collaborated with project teams to manage and oversee the full range of the project lifecycle for projects focusing on the business needs aligned with the strategy.
  • Created financial models to determine the entities’ budget for their first years of operations (CAPEX, OPEX, strategy, transformation) and translated business strategies into executable programs for top governmental entities.
  • Led different projects and technology implementation tracks by simplifying processes to deliver a seamless experience.
Focus areas: Public Sector, Management Consulting, Strategy

Manager of Digital Transformation

2014 - 2016
Schlumberger
  • Created the implementation strategy and approach and focused on digitization and automation of the business processes using Microsoft Dynamics CRM and SharePoint Foundation.
  • Led the definition of a new technology organization and operating model as part of a broader digital business strategy acting as the continuous performance improvement lead for the IT transformation program using Tableau Software and Power BI.
  • Emphasized the value of effective business intelligence capabilities by providing decision-makers with precise, relevant data in an easy-to-grasp format using interactive business intelligence reports.
  • Provided systematic methodology and guidance on identifying, prioritizing, investing in, and delivering successful business performance improvements to all IT applications used throughout the organization.
  • Developed and designed optimized target processes for different business units, updating policies, procedures, and process maps.
  • Reduced process errors, improved process results, and saved costs using a continuous improvement approach and methodology.
  • Integrated Lean and Six Sigma tools and principles to the existing process-improvement framework.
Focus areas: Business Technology, Digital Transformation, Cloud, System Integration

Manager of Communications, Media and Technology

2011 - 2014
Accenture
  • Collaborated with the CTO on eLife transformation projects with Etisalat, including designing an enhanced eLife service model as part of the experience transformation program by setting up charters and KPI setup and measurement.
  • Defined the methodology to drive the IT transformation within Etisalat's strategic initiative for the OneCloud program using Ericsson®'s Adaptive Inventory for the digital transformation of cloud network resources management.
  • Enhanced Etisalat mobile services' activation efficiency by automating a new process using Oracle® Communications ASAP as service activation.
  • Reduced time by over 90% for service activations from minutes to seconds.
  • Analyzed and standardized processes and streamlined workflows to improve inventory management.
  • Guided the reengineering of the client's service delivery and service support capabilities in alignment with industry best practices.
  • Designed an inventory system used for efficient planning, provisioning, and trouble resolution allowing Etisalat to have full visibility of their network, increasing data accuracy to 90% or better.
Focus areas: System Integration, Customer Experience, Digital Transformation

Education

2017 - 2018

Master's Degree in Business Administration (MBA)

Alliance Manchester Business School - Manchester, UK

2003 - 2009

Bachelor's Degree in Software Engineering

Concordia University - Montreal, Quebec, Canada

Certifications

FEBRUARY 2022 - PRESENT

Agile Hybrid Project Pro™ Micro-credential

Project Management Institute (PMI)

OCTOBER 2015 - OCTOBER 2024

Project Management Professional (PMP)

Project Management Institute (PMI)

JUNE 2015 - PRESENT

ITIL

Axelos

Skills

Output Software

Microsoft PowerPoint

Other

Engineering, Computer, Project Management, IT Service Management (ITSM), Agile, Agile Project Management, Digital Transformation, Strategy, Agile Software Development, Business Development, Public Sector, Leadership, Consulting, Digital, System Integration, Customer Experience, Business Technology, Cloud, Management Consulting, Business Processes, Business Strategy, Negotiation, Simulations, Digital Strategy, Information Systems, Marketing, Business Accounting, Operating Models, Operations, Execution, Operational Excellence, Local & Municipal Government, Target Operating Models, Organizational Design, Finance, Business & Digital Transformation

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