Karl Steeve Makosso Mouthou, Management Consultant in London, United Kingdom
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Karl Steeve Makosso Mouthou

Verified Expert  in Management Consulting

Change Management Expert

London, United Kingdom

Toptal member since August 17, 2022

Expertise
Human Resources
Bio

Karl is an organizational change management specialist with extensive consultancy experience in business and technology transformation programs. He has a solid understanding of how people live through a change process. Karl is fully skilled in developing and implementing a customized change management strategy that successfully delivers a high level of adoption in operating models, business processes, ways of working, and culture.

Case Studies

Software Expertise

  • Jira
  • Salesforce

Other Expertise

  • Business Transformation
  • Change Management
  • Project Management
  • SaaS
  • SAP
  • Stakeholder Management

Work Experience

Lead Change Manager | Processes Designer

2022 - 2024
Syngenta
  • Oversaw all aspects of the change management approach for delivering the Syngenta global program Flextalent, introducing a new and unique way of hiring and managing the external workforce worldwide.
  • Built and implemented a tailored Change approach for the main market: USA, UK, Switzerland, France, and Spain, considering local country challenges.
  • Led the data validation workstream. Owned the data validation strategy and performed data validation.
Focus areas: Change Management, Impact Assessment, Business Processes

Management of Change

2022 - 2022
Devoteam Business Consulting UK
  • Gave presentations for management of change practice. Included expertise and deliverables.
  • Worked on the development team's operating model. Analyzed to understand and propose action plans for different pain points raised by the business.
  • Involved in pre-sales related content around contributing to proposals.
Focus areas: Change Management, Business Transformation, Cloud, Microsoft PowerPoint, Microsoft Excel, Confluence

Success Engineer/Adoption Manager

2018 - 2022
Riskonnect
  • Supported a portfolio of international clients (within the EMEA region) to estimate value from our risk management systems.
  • Coached a Belgian client to implement an adoption strategy for our system after initial resistance. Ensured communication, training, support plans, and delivery.
  • Led hyper support for a client in the EMEA region during our server migration from one region to another. Set up communication, testing, configuration, and regular check-up points during the transition.
Focus areas: Risk Systems, Customer Success, Change Management, Salesforce, Communication, Training, App Support, Jira, Microsoft PowerPoint, Agile, Microsoft Excel, Insurance, Azure, Confluence

Change Management Consultant

2017 - 2018
Capgemini
  • Led all change management initiatives during a massive internal transformation. Impacted the HR of all of Capgemini Group. Led the change management activities during the implementation of SAP SuccessFactors.
  • Delivered training, communication, and coaching. Created a champion network during the implementation of SAP SuccessFactors. Impacted more than 300 employees within the HR teams.
  • Orchestrated change management strategy during the completion of a bid for a request for proposal for the public sector.
Focus areas: Change Management, Business Transformation, Microsoft PowerPoint, Agile, Microsoft Excel, Enterprise Resource Planning (ERP), System Integration

Business Change Consultant

2014 - 2017
Aubay
  • Built and implemented a change management strategy to implement a new version of Wynsure Insurance (SAP ERP). Impacted 1,000+ users.
  • Involved in operating model activity and business process design during the merger of a business unit of my client and a new company. Provided coaching to the program team for the rollout plan.
  • Led all change management initiatives to implement an electronic records management system. Delivered communication, training, and user assistance for 500 end users impacted.
Focus areas: Change Management, Business Transformation, Stakeholder Management, Stakeholder Mapping, Jira, Microsoft PowerPoint, Agile, Microsoft Excel, Insurance, Enterprise Resource Planning (ERP), System Integration

Consultant

2010 - 2014
CGI
  • Built and implemented an adoption strategy for 200+ end users impacted by implementing SAP FI after the lack of adoption after the system's rollout. Moved from below 10% to more than 55% of utilization after five months.
  • Managed a compliance project for a well-known retail bank. Aligned the way that the bank was exchanging certain types of regulated saving accounts with its peers. Followed the recommendations of a regulatory authority.
  • Led a team of three junior consultants for quality assurance (QA) activities. Implemented a new system to digitize how the client exchanged documents with end users.
Focus areas: Business Analysis, Project Management, Waterfall Methodology, Jira, Microsoft PowerPoint, Agile, Microsoft Excel, Confluence, Enterprise Resource Planning (ERP)

Education

2004 - 2010

Master's Degree in Information Technology

ESIGELEC - Rouen, France

Certifications

APRIL 2024 - PRESENT

Prosci® Certified Change Practitioner

Prosci

JUNE 2022 - PRESENT

Change Management for Organization: Drive Strategic Results

Udemy

JUNE 2022 - JUNE 2023

Employee Engagement Coach Practitioner

Udemy

JUNE 2018 - JUNE 2023

PRINCE2 Practitioner

AXELOS

MAY 2018 - PRESENT

PRINCE2 Foundation

AXELOS

Skills

Output Software

Jira, Microsoft PowerPoint, Microsoft Excel

Data & Analysis Software

Salesforce

Industry Expertise

Insurance

Other

Change Management, Stakeholder Mapping, SaaS, Cloud, IT Management, Business Analysis, Project Management, Business Transformation, Communication Strategy, Training Materials, Training, Business Processes, Communication, Stakeholder Analysis, Coaching, Waterfall Methodology, Agile, Confluence, Enterprise Resource Planning (ERP), System Integration, ADKAR Change Model, SAP SuccessFactors, SAP, Stakeholder Management, Human Resources (HR), Risk Systems, Customer Success, App Support, Azure, Impact Assessment, Impact Analysis, Stakeholder Engagement, Data Validation, User Acceptance Testing (UAT), User Surveys, Customer Support, Strategy, Records Management

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