Pankaj Periwal
Verified Expert in Management Consulting
Management Consulting Expert
Delhi, India
Toptal member since July 27, 2022
Pankaj is a certified project management professional with an MBA and over 15 years of experience in strategy, planning, and change transformations, operations and process improvements, and product and program management in digital, media, tech, and financial services. His clients include Netflix, Google, Adobe, Airbnb, AT&T, Reliance Jio, Citigroup, Chase, and Wells Fargo. Pankaj has solid analytical acumen, drives cross-functional collaboration, and manages stakeholders and teams.
Career Highlights
Education Highlights
Certification Highlights
Case Studies
Product Lifecycle and Delivery Process for a Leading Network Equipment Provider
Expertise
- Change Management
- Finance
- Financial Modeling
- Operations
- Process Design
- Product Management
- Program Management
- Project Management
Work Experience
APAC Region Lead for Product Operations
Netflix
- Inspired a team of program and project managers towards operational excellence while launching 100% of Netflix Originals content globally, originating from India, Southeast Asia, Australia, New Zealand, and Chinese-language markets.
- Oversaw the buildout, development, hiring, and launch of a global hub based out of Mumbai, scaling operations, maximizing efficiency, and achieving $3+ million in cost avoidance by outsourcing low complexity work.
- Drove product innovation and customer experience at the intersection of content, engineering and technology, product, and marketing and operations, focusing on our growth markets as a cross-functional and regional leader.
- Led the context setting for the region and advocated feedback for A/B testing, product management, and the roadmap.
Senior Director for Essence/Google India
GroupM
- Ensured the consistent delivery of the market's business and financial plan, including revenue and profit growth.
- Achieved a 9+ rating across client quarterly business reviews by leading the smooth running of day-to-day operations and work quality.
- Oversaw the end-to-end project management and planning of client media campaigns, including time and cost/financials, ensuring all milestones and deliverables were met with control on any risk and issues, with under 1% of incidences.
- Led and inspired teams to drive initiatives related to systems, structure, processes, and policies to improve the delivery of consistent work quality and increase revenue and margin opportunities.
- Implemented data-driven dashboards to deliver business insights and analytics over automated reporting.
- Delivered regional and global strategic initiatives within the market by collaborating with the global operations team to ensure change is designed and executed with appropriate local market nuance while maximizing global consistency.
Strategy and Operations Consulting Manager
Deloitte
- Redesigned the global operating model and process, implementing change management to establish consistent enterprise-wide know-your-client (KYC) policies and standards, ensuring a stronger anti-money laundering (AML) governance and compliance.
- Designed and delivered a large-scale program to improve the business compliance policy, procedures, and remediation, establishing processes to manage staffing, workspace, and logistics for multiple teams comprising over 300 people.
- Led the staffing and resourced the workstream for around 1,000 full-time equivalents for a large-scale program management office's staffing, resource allocation, onboarding, and roll-off processes to comply with regulatory consent orders.
- Executed a large-scale operation and managed the team for AML/KYC remediation.
- Conducted a nationwide product launch for a new digital payments bank aimed at financial inclusion, bringing banking to the unbanked for the Government of India entity.
- Achieved product and customer experience readiness to create a roadmap and accelerate the launch of a country-wide mobile payments product with voice, video, data, cloud, and digital media services.
- Oversaw the product realization process, reducing the time to revenue and improving product quality and consistency, and executed a product growth strategy and assessment for a bundled product offering in the small and medium-sized business segment.
- Owned the lifecycle and delivery process for building next-generation software/digital supply chain, creating a reliable, efficient, and cost-effective distribution model.
- Reduced annual costs by 21% with an annual savings of $84 million through vendor strategy, negotiating for a 7-year contract renewal. I assessed and benchmarked existing contracts and service-level agreements and modeled financial obligations.
- Defined the solution framework and business requirements and assessed the enterprise architecture, applying the target operating model to manage the service performance and complexity of converging networks, services, and customer applications.
Analyst
Mindtree
- Awarded by the chairman as the Top Newcomer across the entire batch of campus hires.
- Integrated various hardware and software modules for wireless networks.
- Collaborated with multiple vendors and partners for product management.
Education
Master's Degree in Business Administration (MBA)
Indian Institute of Management (IIM), Bangalore - Bengaluru, Karnataka, India
Master's Degree in Risk and Asset Management
EDHEC Business School - Roubaix, France
Bachelor's Degree in Information and Communication Technology
DA-IICT - Gandhinagar, Gujarat, India
Certifications
Robotic Process Automation (RPA)
UiPath
Google Analytics Certification
Google Adwords Certification
Project Management Professional (PMP)
Project Management Institute (PMI)
Lean Six Sigma
Deloitte
Skills
Finance
Forecasting, Revenue & Expense Projections, Market Research, Financial Modeling, Financial Planning & Analysis (FP&A), Pricing
Output Software
Microsoft Excel, Microsoft PowerPoint, Google Docs, Microsoft Word, Microsoft Project
Data & Analysis Software
Tableau
Industry Expertise
Semiconductors
Other
Operations, Process Design, Project Management, Program Management, Change Management, Process Flows, People Management, Communication, Corporate, Business Transformation, Management Consulting, Business Strategy, Presentations, Executive Presentations, Product Development, Key Performance Indicators (KPIs), Market Research & Analysis, Market Research Analyst, Stakeholder Mapping, Go-to-market Strategy, Process Improvement, Process Mapping, Operational Efficiency Improvement, Process Automation, Finance, Strategy, Product Management, Analytics, Agile, Subscriptions, Business Planning, Digital Marketing Strategy, Marketing, Workshops, Strategic Planning, Knowledge Management, Agile Product Management, Microsoft, Google, Slack, Business Management, Engineering, Computer Science, Automation, Digital Transformation, Customer Experience, Compliance, Regulatory Analysis, Wireless Systems, Networks, Digital Marketing, Robotic Process Automation (RPA), Six Sigma, Investments, Operating Models, Business Processes, Training, Business Cases, Customer Insights
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