Abhishek Malpani
Verified Expert in Product Management
Product Manager
Greater London, United Kingdom
Toptal member since October 31, 2022
Abhishek has 10+ years of experience building digital platforms and leading cross-functional teams at 20+ startups and enterprises to solve design, engineering, and marketing challenges on SaaS, financial, healthcare, education, eCommerce, and retail products. A creative problem solver, well-versed in end-to-end product development, digital marketing, web, cloud, and mobile applications, Abhishek puts customer-centric design and user experience at the heart of products and solutions.
Project Highlights
Expertise
- Agile
- Business Requirements
- Microsoft Excel
- Product Management
- Product Marketing
- SQL
- SaaS
- Startups
Work Experience
Product Consultant
Freelance
- Envisioned and developed an outcome reporting solution for doctors to help showcase treatment results on the web and improve inbound patient confidence.
- Helped with product discovery for a mobile browser-based baby security monitor. Built the revenue strategy, marketing plans, and partner synergies.
- Set up the financial model, forecasts, and unit economics for a high-growth employee wellness startup.
Head of Product and Marketing
Kulcare
- Set up the timebox for product development and coordinated the engineering, product, and marketing functions to launch the beta version within four months.
- Led the product adoption, dashboards, and analytics to identify usage trends and low-performing features, track product-market fit, and discover pricing cohorts and tiers.
- Spearheaded the customer experience and onboarding redesign to achieve a 50% reduction in user drop-off.
- Identified UX improvements, reduced friction with regular user interviews and integrated feedback tools, and increased NPS by 20 points and customer retention by 15%.
- Reduced customer acquisition costs by 35% using A/B testing and marketing improvements.
Co-founder and Director
Poplify
- Scaled the company to an over 50-people integrated design, marketing, and consulting agency.
- Handled 30% of key accounts and drove sales revenue with an 85% compound annual growth rate (CAGR) over four years.
- Led the product discovery and handled the strategy, engineering, and delivery for 20+ products in various verticals and operational sizes.
- Trained and mentored cross-functional teams in programming, design, and digital marketing.
Systems Engineer
Infosys
- Developed and maintained enterprise billing service platforms for Orange Business Services.
- Handled the design and delivery of a €150 million revenue service within the first year.
- Fixed critical bugs and improved code quality across a suite of business platforms and modules.
- Received the Highest Performer Merit and Commendation award (CGPA 5/5) in the Infosys Training Program. I also received the Bravo team award and the Most Valuable Performer business unit award.
Project History
Assessment Recording and Reporting
http://www.beatricetate.towerhamlets.sch.ukSaved teachers of a special needs school over eight hours per week with bespoke, user-friendly reporting tools.
Alliance of Mid-market Private Equity Firms
http://global-pe.comLed the design and development of a secure collaboration portal that increased member engagement by six times.
• Designing a new and efficient portal from the ground up with an enhanced data schema, fluid UI, and bespoke content management tools
• Delivering user-friendly and secure document sharing and collaboration features to several member firms
• Speading up deal execution with a six-time rise in the approval and usage by firm members and partners
Kulcare
http://kulcare.comLed the product development and adoption of SaaS healthcare marketplace tools to 1,500+ clinical practitioners.
• Coordinating the product discovery, development, and marketing functions to launch the beta version
• Setting up dashboards and analytics to identify usage trends and product performance and track product-market fit and pricing cohorts and tiers
• Identifying UX improvements, reducing friction with regular user interviews and feedback tools, and increasing NPS and customer retention by 15%
• Leading the customer experience and redesigning the onboarding process to achieve a 50% reduction in user drop-off
• Reducing the customer acquisition costs by 35% using A/B testing and marketing improvements
WowBoxMe
http://wowboxme.comBuilt and scaled the food and drink subscription service to over 2,500 households in six months.
Within the project's scope, I led the product design and development through an Agile delivery cycle, as well as its launch and growth in the UK market.
Doctor Reported Outcomes
https://pubmed.ncbi.nlm.nih.gov/33323598/Helped surgeons analyze treatment results and integrate them into their patient communications.
Mylocumchoice
Helped build dynamic web and mobile apps in a two-sided marketplace to ensure optimal matching.
The project involved designing and building the entire fulfillment process through a suite of native mobile and web apps, administration, workflows, and integrations with partners. It is currently used by 5,000+ pharmacies and 3,000+ locums in multiple verticals.
Education
Bachelor's Degree in Computer Science
Panjab University - Chandigarh, India
Certifications
Revenue Operations Certification
HubSpot Academy
Digital Advertising Certification
HubSpot Academy
Agile Planning
Skills
Tools
JCL, Jira, Postman, Figma
Paradigms
Agile, Scrum, Agile Product Management, Agile Software Development, Requirements Analysis, Agile Project Management
Platforms
Google Ads
Industry Expertise
Marketplaces, Digital Agencies, Healthcare
Other
Programming, Business Requirements, SQL, Microsoft Excel, Microsoft Office, Oracle, Paid Advertising, User Stories, System Requirements, Software Requirements Specifications (SRS), Strategy, Data Analytics, SaaS, Product Management, Product Marketing, Business Strategy, Product Strategy, Startups, Minimum Viable Product (MVP), User Acceptance Testing (UAT), User Feedback, Web Applications, Project Management, Technical Requirements, MVP Design, Websites, Cross-functional Collaboration, Feature Planning, Technical Product Management, Product Requirements Documentation (PRD), Databases, Website Redesign, Product Enhancement, Digital Product Management, Technical Business Analysis, Beta Testing, MySQL, Web App Development, User Interface (UI), Client Portals, Business Analysis, Enterprise Software, UX Flows, Web Development, Card Payments, Mobile App Development, Software as a Service (SaaS), Web Platforms, IT Projects, Programmatic Marketing, COBOL, CICS, IBM Db2, Unix Shell Scripting, Data Migration, User Experience (UX), User Interviews, Customer Success, Cloud Security, Agile Delivery, Consulting, Operations, Marketing, Sales, Entrepreneurship, Financial Management, Product Delivery, Pricing Strategy, User Research, Product Roadmaps, Product Growth, Marketing Strategy, Revenue Optimization, Revenue Strategy, Workflow Optimization, Product Design, New Product Development, UX Strategy, Market Fit, Product Launch, Email Marketing, Marketing Technology (MarTech), Digital Marketing, Digital Transformation, Stakeholder Management, Digital Advertising, Analytics, Roadmaps, Market Research & Analysis, Social Networks, Financials, Project Timelines, Scope Management, Product Analytics, Monetization Models, New Business Development, Two-sided Marketplaces, Business Planning, Mockups, Wireframing, Pitch Decks, Mobile Apps, Conceptualization, Ideation, Product Conceptualization, Mobile Applications, Project Planning, iOS, Go-to-market Plans, User Journeys, Sprint Planning, Feature Backlog Prioritization, User Requirements, Discovery Workshops, Dashboards, User Flows, Process Improvement, Agile Leadership, Business to Business (B2B), API Integration, Web Services, Apple, App Design, Electronic Payments
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