Albert Mballa, Product Manager in Québec City, QC, Canada
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Albert Mballa

Verified Expert  in Product Management

Product Manager

Québec City, QC, Canada

Toptal member since January 7, 2025

Bio

Albert is a certified business analyst and Agile practitioner with eight years of experience delivering impactful IT solutions. He specializes in managing and implementing ERP systems like JD Edwards and Dynamics 365, ensuring alignment with business goals and user needs. Albert's expertise spans the public and banking industry sectors, where he has driven transformation projects, including ERP integrations, process improvements, and compliance initiatives.

Project Highlights

Crédit Foncier du Cameroun | HR & Payroll Module Integration with JD Edwards
Led the successful implementation of JD Edwards HR and payroll modules, improving operational efficiency and enabling self-service tools for employees.
SONARA | HR & Payroll Module Integration of Oracle JD Edwards
Led the deployment of Oracle JD Edwards HR and payroll modules to modernize workforce management and streamline payroll operations at SONARA.
Louma Jobs (by ETS A.G. MAG) | ATS Development
Designed and managed the development of an ATS tailored to recruitment agencies and large enterprises, driving user acquisition and retention.

Expertise

  • Business Analysis
  • Business Requirements
  • Functional Analysis
  • JD Edwards
  • Jira
  • Product Owner
  • Scrum Product Owner
  • Software Engineering

Work Experience

Business & Functional Analyst

2023 - PRESENT
Levio
  • Reduced users' daily tasks by 80% after serving as product owner for an automation and digitization project.
  • Worked with a multidisciplinary team, ensuring coordination across departments and the development team to meet project objectives.
  • Collaborated with executives to define and implement the project roadmap, ensuring alignment with the company's strategic priorities.
  • Developed and implemented a user training and communication plan, ensuring smooth system adoption and providing ongoing support post-implementation.
  • Coordinated and prepared test cases, covering all business scenarios, and conducted user acceptance testing (UAT) with end users.

Product Manager

2021 - 2022
Louma Jobs (by ETS A.G. MAG)
  • Designed and maintained a comprehensive applicant tracking system (ATS) for large enterprises and recruitment agencies, serving 300,000+ monthly visitors and 100,000+ registered users.
  • Managed product backlog and development, ensuring alignment with user needs and business objectives while coordinating a multidisciplinary team.
  • Increased platform growth and engagement by implementing strategies based on the AARRR framework, optimizing user acquisition and retention.

Business & Functional Analyst

2017 - 2022
ITGStore Consulting
  • Led the evaluation of business requirements and performed a strategic analysis to identify the gaps in existing processes.
  • Contributed to designing and implementing an HR and payroll management solution for a bank and a petrochemical refinery using JD Edwards.
  • Conducted an impact assessment of the proposed solutions, identifying potential risks and providing mitigation strategies to ensure smooth system integration.
  • Developed and delivered a comprehensive business case outlining the financial, operational, and strategic benefits of the HR and payroll solution to key stakeholders.
  • Collaborated on the development of a change strategy, addressing the organizational readiness for the new system and ensuring effective stakeholder engagement across departments.
  • Facilitated functional workshops to gather business requirements, ensuring alignment between IT teams and business stakeholders on system functionalities and expected outcomes.
  • Managed the configuration of HR and payroll modules in JD Edwards, meeting all system requirements and aligning with industry standards for the banking and petroleum refinery sectors.
  • Performed detailed gap analysis to identify discrepancies between current systems and the JD Edwards solution, ensuring all necessary adaptations for a seamless implementation.
  • Ensured the timely delivery of project milestones and deliverables, collaborating with project teams and external vendors and tracking performance against agreed-upon timelines.
  • Coordinated and prepared test cases, covering all business scenarios, and conducted UAT with end users.

Project History

Crédit Foncier du Cameroun | HR & Payroll Module Integration with JD Edwards

Led the successful implementation of JD Edwards HR and payroll modules, improving operational efficiency and enabling self-service tools for employees.

At Crédit Foncier du Cameroun, a leading public financial institution specializing in real estate financing, I spearheaded the integration of JD Edwards ERP for the HR and payroll departments. This transformation project aimed to digitalize processes, streamline administrative tasks, and ensure regulatory compliance.

My role involved conducting functional workshops with stakeholders, defining technical requirements, and collaborating with development teams to customize the solution for local needs, including OHADA compliance. I also managed user training and change management to ensure seamless organizational adoption.

This initiative enhanced operational efficiency and empowered employees through user-friendly self-service capabilities, setting a benchmark for digital transformation in the institution.

SONARA | HR & Payroll Module Integration of Oracle JD Edwards

Led the deployment of Oracle JD Edwards HR and payroll modules to modernize workforce management and streamline payroll operations at SONARA.

At SONARA, Cameroon's national oil refining company, I managed the implementation of Oracle JD Edwards ERP focused on HR and payroll processes. The project aimed to improve administrative efficiency, ensure payroll accuracy, and align HR functions with corporate objectives.

My role involved conducting functional analysis workshops, collaborating with cross-functional teams to adapt the system to SONARA's operational context, and ensuring compliance with OHADA accounting standards. I delivered detailed specifications, oversaw system configuration, and coordinated end-user training.

This initiative enhanced payroll reliability, reduced manual workloads, and provided a more structured approach to HR data management, positioning SONARA for future technological advancements.

Louma Jobs (by ETS A.G. MAG) | ATS Development

https://louma-jobs.com/cameroun/

Designed and managed the development of an ATS tailored to recruitment agencies and large enterprises, driving user acquisition and retention.

For ETS A.G. MAG, the publisher of Louma Jobs, Cameroon's leading job search platform with 300,000+ monthly visitors, I led the creation of an ATS to streamline recruitment processes.

As the product manager, I defined the product backlog, supervised the development team, and ensured alignment with user needs. Additionally, I introduced growth strategies based on the AARRR framework and optimized the platform's SEO and analytics.

This project resulted in a scalable solution that improved client satisfaction and reinforced Louma Jobs' position as a market leader.

Talent Acquisition Company | Business Process Migration to Dynamics 365

Led the functional delivery of the Microsoft Dynamics 365 implementation for a talent acquisition company, enhancing business operations and preparing for further expansion into Asia-Pacific branches.

At a global leader in talent acquisition services operating in 90+ countries, I contributed to the first phase of their Dynamics 365 migration project.

My responsibilities included gathering requirements from diverse stakeholders, mapping business processes, and ensuring regulatory compliance for the Indian branches. I translated user needs into epics and user stories, configured the system to meet operational goals, and validated deliverables through extensive testing.

This project laid the foundation for future global rollouts, streamlining the company's operations across regions.

CAMWATER | Company-wide Odoo ERP Integration

Oversaw the implementation of Odoo ERP for CAMWATER, optimizing operations across the finance, HR, and billing departments.

At CAMWATER, Cameroon's largest water producer with 1,500+ employees, I played a key role in integrating Odoo ERP as part of their digital transformation initiative.

My tasks included facilitating functional analysis workshops for critical business areas such as HR, payroll, and accounting, defining technical specifications, and ensuring the system was configured to meet operational needs. I also led user training and change management efforts to ensure smooth adoption.

This project modernized CAMWATER's processes, improving efficiency and enhancing operational transparency.

Education

2012 - 2017

Master's Degree in Computer Science

National Advanced School of Engineering, Yaounde - Yaounde, Cameroon

Certifications

SEPTEMBER 2024 - PRESENT

Entry Certificate in Business Analysis (ECBA)

International Institute of Business Analysis (IIBA)

JUNE 2024 - PRESENT

Professional Scrum Product Owner I (PSPO I)

Scrum.org

Skills

Tools

Jira, JD Edwards, Trello, Oracle BI Publisher, Odoo

Paradigms

Functional Analysis, Business Process Modeling Notation (BPMN), Azure DevOps, Agile, Manual Testing, Testing, Agile Product Management

Platforms

Microsoft Power Platform, Microsoft Dynamics 365

Other

Business Analysis, Microsoft Dynamics, Business Process Modeling, Product Owner, Scrum Product Owner, Communication, Business Process Analysis, Business Processes, Business Cases, Business Requirements, Strategy, Software, Software Engineering, Development, Cloud, Big Data, SQL, Java, Mathematics, JDE, Oracle, Microsoft SQL Server, Bitbucket, Product Management, Web Development, Mobile Development, Manual Software Testing, Documentation, Growth Hacking, User Stories, Product Ownership, stackholder management

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