Alex Garner, Product Manager in London, United Kingdom
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Alex Garner

Verified Expert  in Product Management

Product Manager

Location
London, United Kingdom
Toptal Member Since
November 9, 2022

Alex is an energetic leader with over 13 years of experience shipping and scaling B2B and B2C digital products for web and mobile. He is passionate about helping teams solve complex problems and delivering value through impactful products and solutions. Alex firmly believes in and advocates for progressive workplace cultures that practice asynchronous communication, documentation-first principles, and information transparency.

Project Highlights

Raremark
Launched a community and content product to help people with rare diseases that grew to $1.5 million in revenues.
Seedrs Mobile App
Launched the company's first mobile app to App Store and Google Play store, accomplishing an average rating of 4.5.

Expertise

Work Experience

Product Director

2022 - PRESENT
Seedrs
  • Launched the company's first app that rated 4.5 on the App Store and Google Play store and achieved a monthly triple-digit engagement growth.
  • Hired and coached new product managers to drive team efficiency and engagement.
  • Solved the lack of engineers problem impacting product delivery by selecting and hiring ten engineers.

COO

2020 - 2022
Xperiome
  • Oversaw a 60-people organization until the company was wound down and assets sold to a competitor.
  • Helped achieve a month-on-month record revenue and sales pipeline growth of $10 million.
  • Spearheaded the implementation of an ISO 27001 quality management system to improve the overall delivery of products and services.

Product Manager | CPO

2015 - 2015
Xperiome
  • Managed the company's core product, Raremark, through its entire lifecycle until a competitor acquired it. The product helped over 20,000 people with rare diseases through quality health information and opportunities to join research studies.
  • Pitched the product to Angels and VCs, helping raise over $5 million in investment.
  • Grew and hired a product team across three time zones, setting up new operations to scale delivery.

Account Director

2014 - 2015
Acknowledgement
  • Oversaw the discovery and delivery of an online customer self-service product that cut phone support queries by 50%.
  • Informed the digital strategy for a major energy provider.
  • Closed a new business by proposing transformational digital solutions.

Software Consultant

2013 - 2014
Veson Nautical
  • Implemented enterprise software at two client sites.
  • Performed business analysis and documented business processes of customer functions to inform the implementation and change management plan.
  • Created bespoke system requirements and managed them through to deployment.

Product Support Specialist

2010 - 2013
Rotamap
  • Helped grow a specialist cloud-based clinical rota from three to eighty trusts when I left.
  • Applied Lean techniques to product development, designing a new product feature.
  • Learned how to provide product support and manage a support desk, accomplishing 100% customer retention during my time with the company.
  • Acquired 20 new customers, handling phone calls, presentations, and agreements signature.

Raremark

https://drive.google.com/file/d/1lzucONa9RV34nEuCm4dExm-e-B2_ytLg/view

Launched a community and content product to help people with rare diseases that grew to $1.5 million in revenues.

Raremark was a community platform designed to help people affected by rare diseases by providing a community experience, access to quality information, and opportunities to join clinical studies.

Raremark was commercialized by running ethically approved clinical trial recruitment campaigns, tackling two related problems—the isolation felt by those affected by a rare disease and the delays in new treatment development.

I managed the product from scratch, raised capital, hired and grew a product team, increased revenues to $1.5 million, and got promoted from product manager to CPO and COO. The product was later sold to a competitor.

Seedrs Mobile App

https://apps.apple.com/gb/app/seedrs/id1592310232

Launched the company's first mobile app to App Store and Google Play store, accomplishing an average rating of 4.5.

Seedrs is a crowdfunding platform that has been operating for over ten years. To complement the investor experience, the company wanted to launch a mobile app. The first version focused on delivering a new investor portfolio targeted at the most active users.

As a product manager, I took ownership of the team and roadmap. I was expected to help validate the approach, deliver the first version, and set a roadmap that included items to find a party with the web experience and new features to support repeated investments from their users. I hired ten engineers and increased daily usage by 145%. I am still providing support to this project.

Clinical Trial Website for an Ultra-rare Disease

https://cahgenetherapy.com/

Developed and drove the digital strategy to launch and promote a clinical study in an ultra-rare condition that affects 1:15,000 people, resulting in over 15 referrals before handing over the program to the sponsors.

Cahgenetherapy is the only study that uses novel gene therapy to treat an ultra-rare condition. The treatment, if proven safe, will cure people with that condition.

The project required original branding, design, content strategy, development, and a digital marketing strategy.
2010 - 2012

Master's Degree in Business Management Innovation and Entrepreneurship

Birkbeck, University of London - London, United Kingdom

2004 - 2007

Bachelor's Degree in History

Oxford Brookes - Oxford, United Kingdom

AUGUST 2022 - PRESENT

Communication for Product Managers

LinkedIn

OCTOBER 2021 - PRESENT

Product Strategy

Section4

APRIL 2018 - PRESENT

Master Practitioner Certificate

Scaling Up

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