Anand Ram Kumar Mikkilineni
Verified Expert in Product Management
Product Manager
Birmingham, United Kingdom
Toptal member since May 17, 2021
Anand is a proactive business analyst with over 11 years of experience in the tech industry, holding business analyst, tester, test lead, and production support analyst roles. He's quite experienced in multiple business domains like retail and HR, and he also played a dual role as the product owner role managing the backlogs of teams and proxy scrum master. He aspires to become a full-fledged product manager.
Project Highlights
Expertise
- Atlassian Suite
- Backlog Grooming
- Backlog Management
- E2E Testing
- Objectives & Key Results (OKRs)
- Product Ownership
- Product Roadmaps
- SQL
Work Experience
Lead Business Analyst in Data/AI
BT Group
- Created and owned the front door process/squad for incoming requests for data/AI GCP requests.
- Built and managed the Jira board with front door requests; did value collection and value stream mapping of requirements for prioritizing, as well as use case roadmapping to align with OKRs.
- Analyzed technical and business requirements and source data; created artifacts and solutions with data architects for resourcing estimates and timelines.
- Created financial requests with funding details and obtained financial approvals.
- Engaged with the senior delivery manager to recruit and shuffle resources and spin up the delivery squad.
- Handed over requirements and allocated delivery business analysts to the new squad.
- Reviewed existing processes and implemented process improvements based on internal standards.
Product Owner
Tata Consultancy Services
- Conducted interviews to understand customer needs, performed gap analysis, and visualized product and user experience through high- and low-level business use cases, data flow diagrams, and wireframes. Analyzed interdependencies and competitors.
- Coordinated with UX to build the product design flow. Handled the creation of epics and user stories with acceptance criteria, product backlog management, grooming, and sprint management. Created and updated the product roadmap.
- Led a team of six in transforming on-premises products to the cloud with code refactoring and UX changes.
- Engaged with developers during coding to clarify ambiguities and conflicts in requirements and manual and API validation with QA using Postman and automation tools.
- Evaluated product progress at each iteration, collaborating with developers, QA, and multiple cross-functional teams. Consulted with other teams on requesting exposure of APIs to call them.
- Led sprint reviews and demonstrated results to the product manager and business owners. Tracked metrics and multi-channel feedback and repositioned the product.
Business Analyst
Tata Consultancy Services
- Created user stories based on business needs and analyzed customer pain areas based on data points. Simplified and developed specifications.
- Created use cases and process flow diagrams. Engaged with the senior business analysts, business, 3rd-party vendors, and test team for requirements gathering and refinements through workshops and involved in sprint management.
- Monitored the implementation of fixes into production, prioritized production defects for the subsequent sprint, and created the statement of work for projects and reviews.
Tester
Tata Consultancy Services
- Performed end-to-end testing of a POS product. Planned and deployed the product into multiple environments. Managed and monitored the UAT.
- Monitored production and analyzed customer pain areas. Collected requirements and prioritized and liaised with the product team.
- Assisted the team in clarifying multiple features of the product. Managed and monitored integrated end-to-end testing.
Technical Support Execuitve
Sutherland Global Services Inc.
- Served as a customer support executive receiving continuous training on the job. Received technical training with respect to outbound calls, inbound calls, and assisting customers on issue resolution.
- Managed subscriptions and resolved subscription issues, as I was trained in customer engagement and support.
- Attended technical training sessions on antivirus subscriptions and processes of resolving issues related to the same.
Project History
Leading Multinational Electronics Retailer
Led a team of six and successfully worked on three key products aiding in design, development, testing, deployment, and monitoring in production.
• The second product is for replacing mobile phones, which are covered by a membership plan. This product is also slightly integrated with the first product.
• The third product showcases the service history of appointments, types of services, schedules, and status. Multiple dependencies with several products across the portal.
I helped create the backlog, maintained it by prioritizing, and groomed it together with the team. I engaged with the product manager and UX designer for designs and decisions. I also collaborated with the team on estimation, grooming, prioritization, sprint planning, execution, sprint review, testing, and high-level release management.
Southern American Department Store Chain
Delivered the Workday HR ERP implementation into production successfully.
Large Group Client Retailer
Tested, delivered, and implemented a POS solution across stores in India in different retailer formats. It was one of the most stable releases of the year, and the CFO appreciated my subject matter expertise and functional knowledge.
• Planned and deployed the product into multiple environments. Managed and monitored UAT.
• Monitored production and analyzed customer pain areas. Collected requirements and prioritized and liaised with the product team.
• Assisted the team in clarifying multiple features of the product. Managed and monitored integrated end-to-end testing.
Education
Master's Degree in Software Engineering
Vellore Institute of Technology - Vellore, India
Certifications
Professional Cloud Architect Certification
Google Cloud
Certified Mobile Application Tester
IMTQN
BCS Certified Business Analyst
BCS
ISTQB Certified Tester
ISTQB
Skills
Tools
Atlassian Suite, Jira, Slack, R, Tableau, SPSS Modeler, IBM SPSS, Splunk, Simple Issue Manager (SIM)
Paradigms
E2E Testing, Scrum, Requirements Analysis, Agile Product Management, Agile, Kanban, Manual Testing, Testing
Other
Business Analysis, Product Ownership, Backlog Management, Technical Business Analysis, Story Mapping, Discovery Workshops, eCommerce, Point of Sale, Product Owner, User Stories, Technical Product Management, Product Management, Design Specifications, Functional Requirements, Business Systems Analysis, Feature Backlog Prioritization, Backlog Grooming, Product Roadmaps, Manual QA, Reporting, Test Design, Execution, Sprint Planning, Java, SQL, Process Improvement, Python, PIM, Data Envelopment Analysis (DEA), Objectives & Key Results (OKRs), Competitor Analysis & Profiling, Market Research & Analysis, User Acceptance Testing (UAT), GAP Analysis, Mobile App Testing, Process Flows, Regression, QA Test Plan Management, Scrum Master, Operations Research, Data Structures, Quality Control (QC), Software Engineering, Project Management, Data Communication, Software Design, Business Requirements, Deployment, Project Support, Outbound Marketing, Subscription Processing, Subscriptions, Certified ScrumMaster (CSM), Wireframing, Product Requirements Documentation (PRD), Key Performance Indicators (KPIs), Data, Networks, Finance, IT Consulting, System Requirements, Training, Roadmaps, Architecture, Google, Cloud, Human Capital Management, Data Analysis
How to Work with Toptal
Toptal matches you directly with global industry experts from our network in hours—not weeks or months.
Share your needs
Choose your talent
Start your risk-free talent trial
Top talent is in high demand.
Start hiring