Arun Kumar Ramasamy
Verified Expert in Product Management
Product Manager
Erode, Tamil Nadu, India
Toptal member since August 23, 2024
Arun Kumar is an empathetic product professional who excels in leading cross-functional teams and fostering strategic collaborations to deliver innovative, compliant digital solutions that drive customer satisfaction. Previously, he was a senior technical product manager at General Electric, a senior consultant at RedPlanet and Hexamap, and a product owner at GE Vernova. Arun Kumar has led impactful technical solutions for major utility companies in India, Malaysia, and globally.
Project Highlights
Expertise
- Business Process Analysis
- Certified Scrum Product Owner (CSPO)
- Continuous Improvement
- Customer Success
- Product Analytics
- Product Management
- Product Roadmaps
- Stakeholder Engagement
Work Experience
Senior Technical Product Manager | Senior Agile Product Owner
General Electric
- Strengthened the GIS AM solution with digital twin modeling and solution interoperability. Analyzed market trends and contributed to the product roadmap, developing mid-term (3-6 months) and long-term (1-3 years) strategic plans for SaaS offerings.
- Spearheaded agile scrum teams to deliver solution increments each quarter. Owned the product backlog and groomed it for release sprints with user stories qualified under the definition of ready (DoR), ensuring MVP delivery on time every quarter.
- Guided scrum teams with release and sprint goals and facilitated planning and design sessions with product engineering teams. Provided wireframes and ensured acceptance tests with about 100% test coverage for new modules, including A/B testing.
- Defined and implemented best practices to improve the CI/CD process for an iterative Agile release cycle, incorporating retrospective actions and driving change management. Prioritized high-value product gaps to enhance customer issue resolution.
- Orchestrated the partner ecosystem of electric, telco, gas, and spatial analysis solutions from incubation to operation and support on par with internal engineering teams to ensure quality deliverables.
Senior Consultant
RedPlanet Group
- Collaborated with customers on-site in a consulting capacity, upgrading utility GIS solutions for end users. Delivered high customer value and identified a pipeline for enhancements and new projects, generating additional revenue.
- Acted as a subject matter expert (SME) in business process modeling (BPM) with customers and led enterprise data mapping and integration through web services across five business units.
- Improved customer issue resolution by proactively identifying pain areas using customer usage analytics from the diagnostics tool and prioritized items across units for maximum impact.
- Contributed to customer expansion in a scale-up environment by providing technical pre-sales support to the sales team during initial customer engagements.
- Prepared technical proposals in response to requests for proposals (RFPs) and delivered presentations at industry conferences.
Senior Consultant
Hexamap Solutions Pvt
- Served as solution owner and SME for GIS-DMS integration and project lead for GIS-SAP integration. Remodeled business processes with customers, defined the 'to-be' processes and designed solutions accordingly.
- Coordinated with onsite and offshore engineering teams to deliver solutions aligned with customer expectations and operational requirements.
- Owned and drove customer acceptance of the CIM output, GSS web services, and SBI services by demonstrating the integrated solution to customers.
- Influenced project decisions as a project steering committee member by reporting valuable project KPI data every two weeks or monthly during sprints.
Agile Product Owner
GE Vernova (formerly GE Power)
- Owned the geospatial integration solution. Automated planned network data ingestion into power system simulation tools. Led requirements gathering to deliver an MVP aligned with customer enhancement requests.
- Provided the product development team with detailed requirements, customer usage scenarios, and acceptance tests for user stories. Led a conceptual solution design for high-level requirements with product architects and technical leads.
- Drove customer provisional acceptance by demonstrating the product solution. Prioritized customer feedback into user stories based on value-add and management commitments.
Agile Product Developer | QA
GE Vernova (formerly GE Power)
- Demonstrated agility by swarming across developer and QA activities. Played a key role in design discussions for complex technical areas, showing strong domain and functional knowledge to achieve robust, first-time-right solution designs.
- Developed key modules of geospatial applications based on VMDS concepts, delivering solutions for high-quality electric network design, workflow management, and asset management for energy utility customers.
- Created an in-house tool for the project quality management team to track and measure 100% on-time delivery (OTD) metrics.
- Ensured product quality by designing functional and non-functional test cases and automated key workflows targeting customer business processes, leveraging electric domain expertise to eliminate manual effort.
Project History
Spatial Analytics
Headed the implementation of GSA tools for customers by pitching potential workflows, delivering proofs of concept (POCs), and configuring sample analysis workflows.
The spatial analysis solution enabled the customer to:
• Identify areas where network construction or maintenance will be required to meet future demand to maximize network capacity management.
• Save time creating ad hoc management reports and easily create scheduled reports to meet regulatory or financial requirements.
• Understand how network infrastructure has developed to aid in planning network extensions, inspections, and maintenance tasks.
Enterprise Integration | Reduction in Overall Cycle Time
Reduced redundant network modeling efforts by up to 30% between GIS, EMS, ADMS, and OMS, and improved data quality cycle time by up to 50%.
• I spearheaded the integration solution based on the Common Information Model (CIM), involving asset mapping, customer-specific CIM profiles, and the implementation of integration workflows with other enterprise systems.
• I collaborated with partners, 3rd-party vendors, and customer stakeholders to perform asset data mapping and align it with the data governance framework.
• Streamlined the business process model for data exchange between the geospatial and distribution management systems, improving overall cycle time.
Network Plan | First Time Right
Enhanced network asset analysis and data accuracy by up to 10% by automating fault location, isolation, and restoration mechanisms to increase the reliability of electric network analysis.
I streamlined the data exchange flow, enabling designers to simulate alternative plans and identify optimized networks on the first attempt.
Education
Master's Degree in Psychology
Tamil Nadu Open University - Chennai, India
Bachelor's Degree in Electronics and Instrumentation Engineering
Madras Institute of Technology, Anna University - Chennai, India
Certifications
Product Management
ISB Executive Education
Artificial Intelligence Micro-certification
Product School
Generative AI Learning Path
Product Analytics Micro-certification
Product School
Certified Scrum Product Owner (CSPO)
Scrum Alliance
Skills
Tools
Jira, Confluence, Rally, Assembla
Paradigms
Agile Business Analysis, Agile Product Management, Scrum, Application Architecture
Industry Expertise
Product Ideation
Other
Certified Scrum Product Owner (CSPO), Business Process Analysis, Customer Success, Data Modeling, Product Owner, User Acceptance Testing (UAT), Agile Product Delivery, Product Requirements Documentation (PRD), Functional Requirements, User Requirements, Proof of Concept (POC), Technical Product Management, Technical Requirements, Aha!, Product Management, Consulting, Enterprise Integration, UI Design, Stakeholder Engagement, Product Roadmaps, Continuous Improvement, UI Prototyping, Multicultural, Market Research & Analysis, Product Innovation, Program Management, Presales, Customer Analysis, Functional Design, System Integration Testing (SIT), Functional Specifications, RFPs, RFQs, ITTs, Responses, Proposals & Quotes, Software Development, Psychology, Engineering, Business Process Automation, Customer Data, Customer Support, Project Management, Project Coordination, Technical Program Management, User Stories, Scrum Master, Agile Sprints, Programming, Product Design, Product Development, Quality Management, QA Testing, Product Analytics, Data Mapping, Business Process Modeling, AI Product Management, Artificial Intelligence Product Manager, Generative Artificial Intelligence (GenAI), Product Strategy
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