Bhanu Garapati

The partner portal serves as a central interaction platform for business partners, enriching its functionality with a focus on advanced quoting mechanisms. It enables revenue-sharing initiatives between partners and the firm, boosts sales through co-marketing selling opportunities, allows joint selling of collaboratively developed solutions, and streamlines offer management through collaboration with multiple internal and external teams.

I managed the entire project, overseeing the complete redesign and enhancement of the portal's functionality, specifically improving the quoting mechanisms. My main contributions are:

• Capturing and prioritizing 60+ user stories and change requests and translating user insights and needs into actionable product specifications.
• Overseeing the development of complex quoting systems with 10+ features that were presented to 80+ users, driving successful user adoption.

I undertook the comprehensive restructuring of a product catalog for an acquired company, focusing on enhancing internal sales and self-service capabilities. The key activities I worked on included:

• Utilizing Salesforce CPQ and Zuora Billing to integrate internal sales processes with self-service capabilities.
• Conducting stakeholder workshops with stakeholders to bundle products effectively.
• Implementing multiple pricing structures to cater to diverse customer needs without cannibalizing existing sales.

I developed and implemented a comprehensive incident management workflow for CPQ systems. This project focused on enhancing the efficiency and effectiveness of incident resolution processes by addressing key capabilities. The key activities I worked on included:

• Creating an end-to-end incident management workflow to streamline the resolution of CPQ-related issues.
• Prioritizing and resolving over 50 complex CPQ backlog stories, significantly reducing the backlog and improving system performance.
• Addressing 10,000+ incidents, enhancing system reliability and user satisfaction.
• Dealing with critical capabilities such as creating price books, custom pricing, contract manipulation, order management, quote building, and revenue integration with billing systems.
• Collaborating with cross-functional teams to ensure the workflow met business needs and integrated seamlessly with existing systems.
• Implementing feedback loops and analytics tools to monitor workflow performance, driving continuous improvements, and optimizing incident resolution processes.

This solution aimed to identify and address key pain points in the existing system, leading to enhanced upsell opportunities. My role involved:

• Conducting 30+ user interviews to identify five key pain points.
• Collaborating with cross-functional teams to develop the solution.
• Prioritizing user stories and change requests to ensure the solution meets user needs.

I developed a robust customer community site to enhance relationship management with various partners. This project focused on empowering users with self-service tools and streamlining partner interactions. My main activities included:

• Leading the design and implementation of a comprehensive community site, leveraging Salesforce Experience Cloud to create a centralized hub for partner interactions.
• Introducing self-service functionalities, enabling partners to manage their profiles, track interactions, and access support resources independently.
• Implementing analytics tools to monitor platform usage and gather insights, driving continuous improvements and enhanced partner engagement.

I developed an innovative training platform leveraging natural language processing (NLP) to enhance speech scores. This project involved:

• Leading the product's rapid ideation, development, and launch, ensuring 100% on-time delivery.
• Integrating speech recognition and NLP technologies to create a sophisticated learning tool.
• Tailoring the product to meet local market needs to significantly improve student performance from the 70th to the 90th percentile.