Chetan Malhotra
Verified Expert in Product Management
Product Manager
New Delhi, Delhi, India
Toptal member since August 10, 2022
Chetan is a senior product leader with 16+ years of experience driving the strategy, vision, and development of successful B2B and B2B2C SaaS products. He excels in developing and scaling digital products, employing a data-driven, customer-centric approach to deliver measurable business outcomes consistently. His expertise includes leading cross-functional teams, utilizing cutting-edge technologies (AI/ML, AR/VR), and fostering a customer-centric product development culture.
Project Highlights
Expertise
- Jira
- Product Development
- Product Management
- Product Roadmaps
- Product Strategy
- Scrum Product Owner
- Technical Product Management
Work Experience
Vice President & Business Unit Head
Xcelore Pvt Ltd
- Led AI product portfolio of several SAAS AI-based products.
- Spearheaded the creation of Exei.ai, an AI virtual assistant, from ideation to scale.
- Led the development of Xcelight.ai, an AI CCTV analyzer, from ideation to scale.
- Worked on this AI virtual assistant product that can be checked at https://exei.ai/.
Associate Director Product Management
Veltris Pvt ltd
- Led cross-functional product teams across multiple client projects, driving successful product development and launches.
- Architected and implemented company-wide product management processes, methodologies, and best practices, fostering a culture of continuous improvement and innovation.
- Spearheaded the development of two SaaS products, a CRM solution and the funeral home management platform.
- Championed the integration of AI technologies, developing solutions like "MemorialGPT" (generative AI) that boost operational efficiency by 80% and enhance customer experiences.
- Served as a key member of the DIGISOL team, collaborating to ideate and deliver innovative proposals demonstrating product-led solutions, resulting in increased sales and expanded clientele for Veltris.
Product Head
Sannam S4
- Managed the development of the B2B2C SaaS-based student recruitment platform. Enabling institutions to seamlessly connect with students and match them with the right course.
- Led the data platform development to provide real-time data visibility for enhanced user experience and lower operational management.
- Spearheaded the digital transformation of the entire lead management process and increased efficiency by 20%.
- Owned the business plan and strategy for the data intelligence product, including the P&L.
- Defined the product strategy and the roadmap for PACE, a digital student recruitment platform, including the P&L.
Senior Product Manager
TO THE NEW
- Worked with the client Axiom telecom to develop Hyke, a digital B2B eCommerce platform that provides the technology, supply chain infrastructure, and market reach for seamless customer engagement.
- Oversaw all aspects of product and design and launched the region's first B2B distribution and wholesale platform.
- Analyzed the consumer purchase pattern to create target customer segmentation that helped achieve 100 million AED in monthly sales.
- Modified the price protection claim process that improved settlement TAT by 85%.
- Automated the customer onboarding process, which removed all manual interventions in the onboarding.
Senior Product Manager
GlobalLogic
- Worked with the client Kohls, USA, to develop new features like in-store mode, Omniture analytics, Yes2You rewards, and integrated payment methods like Apple Pay and gift cards to enhance the shopping experience.
- Worked with clients Pearson Education for the development of a global learning platform which is a single platform supporting a user-centric experience across its range of titles and access to all device types that is scalable to millions of users.
- Led a cross-functional team, partnering with engineering, design, data, and other teams to deliver value to the customer. Requirement management, elicitation, creation, and grooming.
Testing Engineer
Shopclues
- Worked as a testing lead for the store manager and eCommerce application, web and Android.
- Trained and mentored junior QA members on testing methodologies and best practices.
- Led the testing for the entire UI transformation of the eCommerce website.
Project History
Hyke B2B Digital Platform
https://hyke.ai/Modified the existing price protection claim process that improved claim settlement TAT by 85%. Analyzed the consumer purchase pattern to create target customer segmentation that helped achieve 100 million AED in sales every month.
Kohls
https://www.kohls.com/Improved user ratings on the app store to 4.5+ by enhancing the user experience by implementing new features like in-store mode, Omniture analytics, Yes2You rewards, and integrated payment methods like apple pay and gift cards, etc.
Pearson Global Learning Platform
https://www.pearson.com/Worked on developing a global learning platform, a single platform supporting a coherent user-centric experience across its full range of titles and access to all device types that is scalable to hundreds of millions of users.
Exei - AI Virtual Assistant
https://exei.ai/Spearheaded the ideation, development, and launch of Exei, an AI-powered virtual assistant transforming customer engagement and business operations.
This involved:
• Identifying market needs: Conducting extensive research to understand the challenges faced by businesses in customer engagement and automation.
• Developing the product vision: Defining Exei's core value proposition and outlining its key features and functionalities.
• Building and leading the team: Assembling a talented team of engineers, designers, and marketers to bring Exei to fruition.
• Overseeing product development: Managing the entire product development lifecycle, from ideation and design to testing and launch.
• Driving go-to-market strategy: Developing and executing a comprehensive marketing and sales strategy to acquire and onboard customers.
Exei is now empowering businesses across various industries to automate tasks, improve customer engagement, and streamline operations. I'm incredibly proud of the impact Exei is making, and I'm excited to continue leading its growth and evolution
Education
Master of Business Administration (MBA) in Business Administration and Management
Indian Institute of Management Amritsar - India
Bachelor of Computer Application in Computer Science
Guru Gobind Singh Indraprastha University - Delhi, India
Certifications
Design Thinking for Business Leaders
Institute of Product Leadership
Strategic Acumen for Product Leaders
Institute of Product Leadership
Certified SAFe 5 Product Owner and Product Manager
Scaled Agile Inc
AWS Business Professional
Amazon Web Services (AWS)
Certified Scrum Product Owner (CSPO)
Scrum Alliance
Skills
Tools
Jira, Confluence, Atlassian
Paradigms
Agile, Agile Product Management, Scrum, Agile Project Management, Requirements Analysis, Design Thinking, Testing
Industry Expertise
Marketplaces
Other
Product Management, Product Roadmaps, Product Development, Product Owner, Certified Scrum Product Owner (CSPO), Customer Experience, Minimum Viable Product (MVP), Mobile Applications, Roadmaps, User Stories, Technical Product Management, Business to Business (B2B), Stakeholder Management, Feature Backlog Prioritization, Feature Prioritization, Product Launch, Mobile/Web Project Management, Miro, Business Management, Marketing, Product Strategy, Analytics, User Experience (UX), Business Strategy, Go-to-market Plans, Go-to-market Strategy, User Research, Competitor Analysis & Profiling, Customer Journeys, eCommerce, Customer Interviews, Customer Research, Voice of the Customer (VoC), New Product Business Cases, New Products, Software as a Service (SaaS), APIs, Market Research, Finance, Computer Science, Mobile App Testing, Scrum Product Owner, Amazon Web Services (AWS), Cloud, IT Product Management, Product Vision, AI Product Management
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