
Christopher Kelly
Verified Expert in Product Management
Product Manager
London, United Kingdom
Toptal member since July 21, 2022
Chris has worked in the technology industry, both in large enterprises and small startups, for over 15 years in various roles, including leadership ones. He excels at providing a structure that teams need to translate strategic goals into clear actions which deliver key results. Chris is a coach at startup accelerators in London and internationally who has written the book "Product Management for Machine Learning" and launched award-winning products in several industries using blockchain and AI.
Project Highlights
Expertise
- Agile
- Artificial Intelligence (AI)
- Artificial Intelligence Product Manager
- B2B Product Management
- Data Analytics
- Lean Startups
- Product Coach
- Product Management
Work Experience
Consultant
Tribe AI
- Led product teams consisting of data scientists, engineers, and analysts to address critical business problems. Built AI solutions with some of the world's leading data scientists and researchers.
- Built an analytics system for an oil and gas sector company, allowing the company to track critical financial insights in near-real time. Earlier financial results were reported on a three-month lag, reducing the ability to make timely interventions.
- Built a system with a leading natural language processing researcher, using AI to identify sections of legal text which correspond to business questions. The system reduced manual workload by 90%.
Coach
Conception X
- Coached teams in the Conception X accelerator program, which supports late-stage and graduated PhD students to build ventures from their research.
- Trained program participants to understand how to turn research concepts into products, with a particular focus on early-stage work, including problem identification, analysis and exploration, and product-market fit.
- Supported a healthtech venture to identify, classify, and compare different opportunities, find channel partners, and onboard its first client.
Founding Partner
Hypergolic
- Co-founded Hypergolic to coach product teams working in AI on improving their ability to build working AI products and get them into production. Supported management teams in building and managing AI products and teams.
- Coached a team of data scientists and analysts to adopt a minimum set of production processes and better structure their approach. These processes more than doubled capacity and improved a project completion rate without growing headcount.
- Designed an MVP for a new machine learning product for a global telecom provider. Also, I completed a market assessment, a gathering of requirements, prototyping, and a go-to-market plan in six weeks to support a board presentation.
- Wrote the book "The Machine Learning Product Manual," now widely read and distributed by product managers and data scientists working in AI.
Product Subject Matter Expert
Spectrum Brands
- Completed a review of team processes, technology use, data, and organization. Identified opportunities to leverage data and AI to improve product development speed and outcome, and roadblocks to taking advantage of those opportunities.
- Created a data roadmap, identifying technologies and processes to be introduced and covering the use of SaaS data as well as data warehouse requirements. Described data governance and schema management processes.
- Created a data implementation plan to move iteratively from the current state towards better structured, higher quality data with broader coverage of product development processes. All data recommendations were aligned with corporate strategy.
- Reviewed team domains, created domain maps, and produced a report documenting the information landscape of the teams, comprising 50 people in 8 teams. The domain maps provided an organizational structure for change management and data management.
AI and Digital Consultant
Maxeon
- Led the development of an AI-powered chatbot to handle initial customer success queries. This involved designing the conversation flows, AI elements, and API handovers and implementing supporting tools to monitor the chatbot.
- Developed an email categorization engine, using past emails to recognize customer queries. Designed the application, including all AI elements, and managed a Python developer to create it.
- Provided advice on all aspects of AI to senior decision-makers. Identified opportunities to support business performance improvement, supporting the leadership team in developing their AI strategy.
Technical Product Manager
Beyond Finance
- Worked with senior executives to define the roadmap for integrated communication, incorporating 2-way SMS into a wider communication suite of internet chat, email, and phone.
- Worked with engineering to automate SMS engagement messages, scaling up from an MVP. The messaging sequence was tied to the customer acquisition funnel, and the automation significantly improved customer retention in the first 90 days.
- Implemented an email automation system to provide notification of plan changes, simplifying email content to reduce inbound query volume.
- Developed a roadmap for chat automation and chatbot development from an initial MVP. Provided guidance on data capture and future opportunities to support strategic decision making.
Head of Product
Arkera
- Led the creation of a market intelligence product, using AI to identify financially relevant news in emerging markets. Paying clients included several of the world's largest Investment banks and major emerging market hedge funds.
- Created an ETF news product for the information services sector, attracting global clients who used an API to track the rapidly changing ETF market.
- Supported the company's acquisition as part of the executive team, reporting to the CEO.
Product Manager of New Business Development
Broadridge Financial Solutions
- Led the creation and launch of a new regulatory SaaS platform, from the first pitch for funding to the product build and global marketing launch. The product now attracts more than $100 million in annual recurring revenue and has won several awards.
- Headed the product management function in Europe for the ICS division, maintaining product relationships with my counterparts in most of the largest banks in the world.
- Launched a retail shareholder product used by brokers and shareholder platforms, servicing more than 500,000 clients annually.
Project History
Atlas
Headed the design, launch, and iteration of a market intelligence platform used by more than 200 portfolio managers at leading investment banks and hedge funds.
Shareholder Disclosure Hub
Acted as a head of product for a new regulatory reporting product, which now represents over $100 million of annual recurring revenue and a large portion of the banking and finance markets.
Compliance for Machine Learning
Created an MVP to solve a critical problem for AI in regulated industries, which was successfully pitched to an S&P 100 board and is currently in development.
Chatbot Development for Investment Bank
Developed a chatbot for a banking portal to support self-service for institutional clients and reduce inbound manual query volume.
Financial Data Normalization for Oil & Gas Client
Designed and implemented a new financial analytics system for a US oil & gas sector client, leading a team of three.
The project's goal was to normalize this data in a financial analytics system so the CFO could maintain an accurate picture of finance KPIs from month to month. I led a team of three, including a financial analyst and data engineers. I designed the analytics system and worked with the team to implement it.
Several teams use the system daily for various purposes, including sharing finance KPIs, managing incoming invoices, and ensuring month-end processing accuracy.
Data Normalization for Social Media Company
Designed and implemented a data warehouse structure for a Softbank-backed social media company to normalize disparate sources of data and support more efficient maintenance, analysis, and new product development.
In this project, I worked with a data warehousing specialist to create a vision for data analytics, build a roadmap to support that vision, and then work with a team to implement it. This included building a reference data management system to normalize different data sources, implementing data schema control, and building out data warehousing pipelines and analytics processes.
As a result, technical and business teams can now continue to work independently with confidence that their data will be stored, normalized, and available for critical analytics functions (including finance, sales, and product).
Skills
Tools
Confluence, Jira, Slack, Asana, Zoom, Microsoft Power BI, Tableau, n8n, Figma, Financial Data, Oracle ERP, DeepSeek
Paradigms
Agile, Key Performance Metrics, Agile Project Management, Agile Product Management, Data Product Management, Kanban, Design Thinking, HIPAA Compliance, Requirements Analysis, Conversion Rate Optimization (CRO), Scrum, Application Architecture, Marketplace Platforms, Low Code, Change Management, Team Development
Platforms
Blockchain
Industry Expertise
Financial Markets, Banking & Finance, Financial Services, Insurance, Marketplaces, Asset Management, Real Estate, Healthcare, Sports
Other
Product Management, Lean Startups, Artificial Intelligence (AI), Artificial Intelligence Product Manager, B2B Product Management, Machine Learning, Management, Leadership, Innovation, Innovation Labs, Data Science Product Manager, Product Owner, API Integration, Feature Analysis, Product Roadmaps, Integration, Advisory, Data Analysis, Key Performance Indicators (KPIs), Customer Relationship Management (CRM), Distributed Team Management, Technical Writing, Feature Prioritization, Minimum Viable Product (MVP), Requirements, Roadmaps, User Research, User Stories, Stakeholder Interviews, IT Product Management, Pricing Models, Pricing Strategy, User Needs, Markets, B2B, Revenue Modeling, Feature Planning, Analytical Thinking, Sprint Planning, Product Strategy, Technical Product Management, New Products, Market Strategy and Research Product Manager, Project Planning, Discovery Workshops, Reporting, Agile Leadership, Conceptualization, Ideation, Product Analytics, Product Operations, Objectives & Key Results (OKRs), Project Management, Product Discovery, Enterprise, Research, Technical Project Management, Technology Trends, Decentralized Finance (DeFi), Digital Product Development, Digital Product Management, Product Consultant, Backlog Grooming, Lean, Metabase, Salesforce, Product Ownership, Team Leadership, Product Leadership, Excel 365, Excel Expert, MVP Design, Functional Requirements, Product Requirements Documentation (PRD), A/B Testing, Business Analysis, Generative Artificial Intelligence (GenAI), Prototyping, Data Strategy, Mobile Applications, Web Applications, AI Integration, AI Product Management, AI Strategy Development, Automation Tools, OpenAI, Performance Metrics, Product Strategy Consultant, Tool Selection, Dashboards, Platforms, Dashboard Development, GAP Analysis, Communication, Vendor Selection, Scrum Master, Microsoft Teams, Large Language Models (LLMs), Workflow Automation & System Integration, Data Privacy, Data Quality, AI Chatbots, AI Consulting, Complex Problem Solving, Compliance, Workflow, SaaS Strategy, OpenAI GPT-4 API, Retrieval-augmented Generation (RAG), Subscriptions, User Interface (UI), Agile Program Management, Data Collection, Data Products, Personalization, Web Platforms, Scalability, User Adoption, Agile Product Delivery, Process Optimization, Notion, APIs, Data Analytics, Product Coach, Coaching, Stakeholder Management, Consulting, Business Intelligence (BI), Data Visualization, SQL, CRM Systems, Marketing, Presentations, Product Marketing, Analytics, Sales Enablement, Sales Pitches, Sales Presentations, Value Proposition, Value Proposition Design, Writing & Editing, SaaS, Revenue Strategy, Fundraising, Startup Funding, Go-to-market Strategy, Startups, User Experience (UX), Product Design, Business Strategy, Go-to-market Plans, Business Models, Competitor Analysis & Profiling, Data Governance, Data Management, General Data Protection Regulation (GDPR), ISO 27001, Software as a Service (SaaS), Emerging Markets, User Feedback, Customer Research, Validated User Research, Quantitative User Research, UX Wireframes, Annotated Wireframes, Requirements & Specifications, Product Lifecycle Management (PLM), Flow Diagrams, Technical Requirements, Technical Documentation, Documentation, Legacy Software, User Flows, Flowcharts, Stakeholder Analysis, Business Model Canvas, Training, Experimental Design, Mentorship & Coaching, Training & Training Content Development, Innovation Workshops, Strategy, New Product Development, Product Development, Fintech Consultant, Fintech, Finance, Feature Roadmaps, Feature Backlog Prioritization, Business Planning, Brainstorming, Workshops, Product Launch, Market Research & Analysis, UX Design, Natural Language Processing (NLP), Product Customization, B2B Lead Generation, International Growth, Data-driven Decision-making, Monetization Models, Audience Targeting, Algorithms, Iteration Management, Web & Mobile Applications, Business to Business (B2B), Open Banking APIs, Wealth Management, Mobile App Development, Budgeting, Scheduling, Business to Consumer (B2C), Data Science, Customer Discovery, Competition Research, Market Research, Market Fit, Pitch Decks, Consumer Behavior, User Behavior, Mobile Apps, Chatbots, Market Sizing, Digital Marketing, Digital Advertising, Website Traffic, Website Conversion, Content Management, Regulations, Small & Medium-sized Enterprises (SME), Digital Payments, Project Coordination, Remote Team Leadership, Enterprise Software, Wireframing, Salesforce API, Generative Pre-trained Transformers (GPT), Mathematical Analysis, Financials, Risk Analysis, Loans & Lending, Chatbot Conversation Design, Automation, Process Improvement, Growth, PHP, Early-stage Startups, Scope of Work (SOW), Process Automation, Product Conceptualization, Early-stage Funding, Venture Funding, Financial Modeling, Financial Software, Fraud Prevention, SAP, Manufacturing, Supply Chain, AI Agents, Invoice Management, Web 3.0, Lucidchart, AI Marketing, Learning Management Systems (LMS), No-code Development, Data Security, Web Scraping, Chief Operations Officer (COO), Legal Technology (Legaltech), FlutterFlow, Low-code Development, Trading Applications, Discord, TradingView, Trading, Trading Systems, Program Management, Accounting, Budget Modeling, Telehealth, Two-sided Marketplaces, ÐApp, Sales, Certifications, PCI Compliance, PCI DSS, NIST, Inventory Management Systems, Speech Recognition, Human Resources (HR), Healthcare IT, eCommerce, Python, Node.js, WhatsApp API, Call Centers, Machine Learning Operations (MLOps), JavaScript, Social Networks, AI Design, Data, Financial Forecasting, Data Warehouse Design, Business Intelligence (BI) Platforms, Data Warehousing, ERP Implementation, Financial Transformation, Bid Management, Online Payments, Discovery, HR Tools, Electronic Medical Records (EMR)
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