Christopher Kelly, Product Manager in London, United Kingdom
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Christopher Kelly

Verified Expert  in Product Management

Bio

Chris has worked in the technology industry, both in large enterprises and small startups, for over 15 years in various roles, including leadership ones. He excels at providing a structure that teams need to translate strategic goals into clear actions which deliver key results. Chris is a coach at startup accelerators in London and internationally who has written the book "Product Management for Machine Learning" and launched award-winning products in several industries using blockchain and AI.

Project Highlights

Atlas
Headed the design, launch, and iteration of a market intelligence platform used by more than 200 portfolio managers at leading investment banks and hedge funds.
Shareholder Disclosure Hub
Acted as a head of product for a new regulatory reporting product, which now represents over $100 million of annual recurring revenue and a large portion of the banking and finance markets.
Compliance for Machine Learning
Created an MVP to solve a critical problem for AI in regulated industries, which was successfully pitched to an S&P 100 board and is currently in development.

Expertise

  • Agile
  • Artificial Intelligence (AI)
  • Artificial Intelligence Product Manager
  • B2B Product Management
  • Data Analytics
  • Lean Startups
  • Product Coach
  • Product Management

Work Experience

Consultant

2021 - PRESENT
Tribe AI
  • Led product teams consisting of data scientists, engineers, and analysts to address critical business problems. Built AI solutions with some of the world's leading data scientists and researchers.
  • Built an analytics system for an oil and gas sector company, allowing the company to track critical financial insights in near-real time. Earlier financial results were reported on a three-month lag, reducing the ability to make timely interventions.
  • Built a system with a leading natural language processing researcher, using AI to identify sections of legal text which correspond to business questions. The system reduced manual workload by 90%.

Coach

2021 - PRESENT
Conception X
  • Coached teams in the Conception X accelerator program, which supports late-stage and graduated PhD students to build ventures from their research.
  • Trained program participants to understand how to turn research concepts into products, with a particular focus on early-stage work, including problem identification, analysis and exploration, and product-market fit.
  • Supported a healthtech venture to identify, classify, and compare different opportunities, find channel partners, and onboard its first client.

Founding Partner

2020 - PRESENT
Hypergolic
  • Co-founded Hypergolic to coach product teams working in AI on improving their ability to build working AI products and get them into production. Supported management teams in building and managing AI products and teams.
  • Coached a team of data scientists and analysts to adopt a minimum set of production processes and better structure their approach. These processes more than doubled capacity and improved a project completion rate without growing headcount.
  • Designed an MVP for a new machine learning product for a global telecom provider. Also, I completed a market assessment, a gathering of requirements, prototyping, and a go-to-market plan in six weeks to support a board presentation.
  • Wrote the book "The Machine Learning Product Manual," now widely read and distributed by product managers and data scientists working in AI.

Product Subject Matter Expert

2024 - 2025
Spectrum Brands
  • Completed a review of team processes, technology use, data, and organization. Identified opportunities to leverage data and AI to improve product development speed and outcome, and roadblocks to taking advantage of those opportunities.
  • Created a data roadmap, identifying technologies and processes to be introduced and covering the use of SaaS data as well as data warehouse requirements. Described data governance and schema management processes.
  • Created a data implementation plan to move iteratively from the current state towards better structured, higher quality data with broader coverage of product development processes. All data recommendations were aligned with corporate strategy.
  • Reviewed team domains, created domain maps, and produced a report documenting the information landscape of the teams, comprising 50 people in 8 teams. The domain maps provided an organizational structure for change management and data management.

AI and Digital Consultant

2023 - 2024
Maxeon
  • Led the development of an AI-powered chatbot to handle initial customer success queries. This involved designing the conversation flows, AI elements, and API handovers and implementing supporting tools to monitor the chatbot.
  • Developed an email categorization engine, using past emails to recognize customer queries. Designed the application, including all AI elements, and managed a Python developer to create it.
  • Provided advice on all aspects of AI to senior decision-makers. Identified opportunities to support business performance improvement, supporting the leadership team in developing their AI strategy.

Technical Product Manager

2022 - 2022
Beyond Finance
  • Worked with senior executives to define the roadmap for integrated communication, incorporating 2-way SMS into a wider communication suite of internet chat, email, and phone.
  • Worked with engineering to automate SMS engagement messages, scaling up from an MVP. The messaging sequence was tied to the customer acquisition funnel, and the automation significantly improved customer retention in the first 90 days.
  • Implemented an email automation system to provide notification of plan changes, simplifying email content to reduce inbound query volume.
  • Developed a roadmap for chat automation and chatbot development from an initial MVP. Provided guidance on data capture and future opportunities to support strategic decision making.

Head of Product

2019 - 2020
Arkera
  • Led the creation of a market intelligence product, using AI to identify financially relevant news in emerging markets. Paying clients included several of the world's largest Investment banks and major emerging market hedge funds.
  • Created an ETF news product for the information services sector, attracting global clients who used an API to track the rapidly changing ETF market.
  • Supported the company's acquisition as part of the executive team, reporting to the CEO.

Product Manager of New Business Development

2008 - 2019
Broadridge Financial Solutions
  • Led the creation and launch of a new regulatory SaaS platform, from the first pitch for funding to the product build and global marketing launch. The product now attracts more than $100 million in annual recurring revenue and has won several awards.
  • Headed the product management function in Europe for the ICS division, maintaining product relationships with my counterparts in most of the largest banks in the world.
  • Launched a retail shareholder product used by brokers and shareholder platforms, servicing more than 500,000 clients annually.

Project History

Atlas

Headed the design, launch, and iteration of a market intelligence platform used by more than 200 portfolio managers at leading investment banks and hedge funds.

Atlas is Arkera's market intelligence platform that uses AI to identify financially relevant information from hundreds of thousands of news articles posted daily in a local language and local news sites. I joined Arkera following the successful completion of an email-based MVP and led product development for the final product. Also, I iterated the product and identified UX pain points and growing daily active users (DAUs).

Shareholder Disclosure Hub

Acted as a head of product for a new regulatory reporting product, which now represents over $100 million of annual recurring revenue and a large portion of the banking and finance markets.

This regulatory reporting product was created in response to new EU legislation proposed in 2018. Upon publication of the proposals, I identified and validated the need for this product and pitched it to the executive for funding. Funding was successful, and I led the team working in our innovation lab, which built and launched the product. The product was launched globally. Its sales and marketing campaigns were divided into the EMEA, APAC, and American regions. The product uses an underlying blockchain architecture and can be interacted with via the blockchain or an API.

Compliance for Machine Learning

Created an MVP to solve a critical problem for AI in regulated industries, which was successfully pitched to an S&P 100 board and is currently in development.

I was commissioned to design a product that would solve a critical problem for AI teams and ensure ongoing compliance in regulated industries. After completing market research, I proceeded to work on problem validation, MVP design, prototype design, go-to-market plan, and business plan. The MVP was pitched to the investment board and is now in development.

Chatbot Development for Investment Bank

Developed a chatbot for a banking portal to support self-service for institutional clients and reduce inbound manual query volume.

I worked with a European banking client to implement a chatbot, taking natural language query expressions from institutional clients and providing a response based on an extensive knowledge database held by the bank. The chatbot was hosted within the existing banking app. Queries were logged to support the ongoing development of the chatbot, and a process was implemented to incorporate new or updated information from the knowledge base and periodic retraining. The project reduced subsequent inbound query volume by 30% over 12 months.

Financial Data Normalization for Oil & Gas Client

Designed and implemented a new financial analytics system for a US oil & gas sector client, leading a team of three.

Prior to commencing the project, the client found it hard to maintain a reliable picture of near-real-time financial KPIs. Field incidents, delayed invoices, and other sporadic costs combined with drawn-out month-end processing made costs unpredictable. Volume information was stored separately from contract pricing, and it was challenging to combine them directly to maintain up-to-date revenue forecasts.

The project's goal was to normalize this data in a financial analytics system so the CFO could maintain an accurate picture of finance KPIs from month to month. I led a team of three, including a financial analyst and data engineers. I designed the analytics system and worked with the team to implement it.

Several teams use the system daily for various purposes, including sharing finance KPIs, managing incoming invoices, and ensuring month-end processing accuracy.

Data Normalization for Social Media Company

Designed and implemented a data warehouse structure for a Softbank-backed social media company to normalize disparate sources of data and support more efficient maintenance, analysis, and new product development.

A European social media company was managing a large number of different systems. These included several different SaaS products (including Oracle and Salesforce) and several different data products developed independently, either due to the organizational structure or acquisition. The dispersed and independent nature of different data sets made work across them difficult and time-consuming, with no way to combine information from multiple sources.

In this project, I worked with a data warehousing specialist to create a vision for data analytics, build a roadmap to support that vision, and then work with a team to implement it. This included building a reference data management system to normalize different data sources, implementing data schema control, and building out data warehousing pipelines and analytics processes.

As a result, technical and business teams can now continue to work independently with confidence that their data will be stored, normalized, and available for critical analytics functions (including finance, sales, and product).

Skills

Tools

Confluence, Jira, Slack, Asana, Zoom, Microsoft Power BI, Tableau, n8n, Figma, Financial Data, Oracle ERP, DeepSeek

Paradigms

Agile, Key Performance Metrics, Agile Project Management, Agile Product Management, Data Product Management, Kanban, Design Thinking, HIPAA Compliance, Requirements Analysis, Conversion Rate Optimization (CRO), Scrum, Application Architecture, Marketplace Platforms, Low Code, Change Management, Team Development

Platforms

Blockchain

Industry Expertise

Financial Markets, Banking & Finance, Financial Services, Insurance, Marketplaces, Asset Management, Real Estate, Healthcare, Sports

Other

Product Management, Lean Startups, Artificial Intelligence (AI), Artificial Intelligence Product Manager, B2B Product Management, Machine Learning, Management, Leadership, Innovation, Innovation Labs, Data Science Product Manager, Product Owner, API Integration, Feature Analysis, Product Roadmaps, Integration, Advisory, Data Analysis, Key Performance Indicators (KPIs), Customer Relationship Management (CRM), Distributed Team Management, Technical Writing, Feature Prioritization, Minimum Viable Product (MVP), Requirements, Roadmaps, User Research, User Stories, Stakeholder Interviews, IT Product Management, Pricing Models, Pricing Strategy, User Needs, Markets, B2B, Revenue Modeling, Feature Planning, Analytical Thinking, Sprint Planning, Product Strategy, Technical Product Management, New Products, Market Strategy and Research Product Manager, Project Planning, Discovery Workshops, Reporting, Agile Leadership, Conceptualization, Ideation, Product Analytics, Product Operations, Objectives & Key Results (OKRs), Project Management, Product Discovery, Enterprise, Research, Technical Project Management, Technology Trends, Decentralized Finance (DeFi), Digital Product Development, Digital Product Management, Product Consultant, Backlog Grooming, Lean, Metabase, Salesforce, Product Ownership, Team Leadership, Product Leadership, Excel 365, Excel Expert, MVP Design, Functional Requirements, Product Requirements Documentation (PRD), A/B Testing, Business Analysis, Generative Artificial Intelligence (GenAI), Prototyping, Data Strategy, Mobile Applications, Web Applications, AI Integration, AI Product Management, AI Strategy Development, Automation Tools, OpenAI, Performance Metrics, Product Strategy Consultant, Tool Selection, Dashboards, Platforms, Dashboard Development, GAP Analysis, Communication, Vendor Selection, Scrum Master, Microsoft Teams, Large Language Models (LLMs), Workflow Automation & System Integration, Data Privacy, Data Quality, AI Chatbots, AI Consulting, Complex Problem Solving, Compliance, Workflow, SaaS Strategy, OpenAI GPT-4 API, Retrieval-augmented Generation (RAG), Subscriptions, User Interface (UI), Agile Program Management, Data Collection, Data Products, Personalization, Web Platforms, Scalability, User Adoption, Agile Product Delivery, Process Optimization, Notion, APIs, Data Analytics, Product Coach, Coaching, Stakeholder Management, Consulting, Business Intelligence (BI), Data Visualization, SQL, CRM Systems, Marketing, Presentations, Product Marketing, Analytics, Sales Enablement, Sales Pitches, Sales Presentations, Value Proposition, Value Proposition Design, Writing & Editing, SaaS, Revenue Strategy, Fundraising, Startup Funding, Go-to-market Strategy, Startups, User Experience (UX), Product Design, Business Strategy, Go-to-market Plans, Business Models, Competitor Analysis & Profiling, Data Governance, Data Management, General Data Protection Regulation (GDPR), ISO 27001, Software as a Service (SaaS), Emerging Markets, User Feedback, Customer Research, Validated User Research, Quantitative User Research, UX Wireframes, Annotated Wireframes, Requirements & Specifications, Product Lifecycle Management (PLM), Flow Diagrams, Technical Requirements, Technical Documentation, Documentation, Legacy Software, User Flows, Flowcharts, Stakeholder Analysis, Business Model Canvas, Training, Experimental Design, Mentorship & Coaching, Training & Training Content Development, Innovation Workshops, Strategy, New Product Development, Product Development, Fintech Consultant, Fintech, Finance, Feature Roadmaps, Feature Backlog Prioritization, Business Planning, Brainstorming, Workshops, Product Launch, Market Research & Analysis, UX Design, Natural Language Processing (NLP), Product Customization, B2B Lead Generation, International Growth, Data-driven Decision-making, Monetization Models, Audience Targeting, Algorithms, Iteration Management, Web & Mobile Applications, Business to Business (B2B), Open Banking APIs, Wealth Management, Mobile App Development, Budgeting, Scheduling, Business to Consumer (B2C), Data Science, Customer Discovery, Competition Research, Market Research, Market Fit, Pitch Decks, Consumer Behavior, User Behavior, Mobile Apps, Chatbots, Market Sizing, Digital Marketing, Digital Advertising, Website Traffic, Website Conversion, Content Management, Regulations, Small & Medium-sized Enterprises (SME), Digital Payments, Project Coordination, Remote Team Leadership, Enterprise Software, Wireframing, Salesforce API, Generative Pre-trained Transformers (GPT), Mathematical Analysis, Financials, Risk Analysis, Loans & Lending, Chatbot Conversation Design, Automation, Process Improvement, Growth, PHP, Early-stage Startups, Scope of Work (SOW), Process Automation, Product Conceptualization, Early-stage Funding, Venture Funding, Financial Modeling, Financial Software, Fraud Prevention, SAP, Manufacturing, Supply Chain, AI Agents, Invoice Management, Web 3.0, Lucidchart, AI Marketing, Learning Management Systems (LMS), No-code Development, Data Security, Web Scraping, Chief Operations Officer (COO), Legal Technology (Legaltech), FlutterFlow, Low-code Development, Trading Applications, Discord, TradingView, Trading, Trading Systems, Program Management, Accounting, Budget Modeling, Telehealth, Two-sided Marketplaces, ÐApp, Sales, Certifications, PCI Compliance, PCI DSS, NIST, Inventory Management Systems, Speech Recognition, Human Resources (HR), Healthcare IT, eCommerce, Python, Node.js, WhatsApp API, Call Centers, Machine Learning Operations (MLOps), JavaScript, Social Networks, AI Design, Data, Financial Forecasting, Data Warehouse Design, Business Intelligence (BI) Platforms, Data Warehousing, ERP Implementation, Financial Transformation, Bid Management, Online Payments, Discovery, HR Tools, Electronic Medical Records (EMR)

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