Clare Epstein, Product Manager in Fairfield, United States
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Clare Epstein

Verified Expert  in Product Management

Product Manager

Fairfield, United States

Toptal member since June 8, 2022

Bio

Clare is an award-winning senior with 20 years of experience growing SaaS organizations. She has successfully built SaaS startups from the ground up with operating and P&L experience, including sales, marketing, customer success, GTM, and product. Clare has achieved incredible growth and EBITDA by leading diverse teams and growing sales. She is experienced with startups, VC, and PE-backed growth companies.

Project Highlights

Learning Management Software and Training Tracking Integration
Led the design and business requirements to connect key learning management software with environmental health and safety software.
Inspection Mobile App
Led the design and product launch of a mobile inspection application.
EHS Dashboard Reporting and Analytics
Led the design and business requirements for an environmental, health, and safety dashboard with key safety performance indicators

Expertise

  • Launch Strategy
  • Product Design
  • Product Launch
  • Product Management
  • Project Design
  • Project Management
  • Project Scoping
  • SaaS Product Marketing

Work Experience

Vice President

2021 - 2022
Civis Analytics
  • Managed public sector SaaS enterprise sales, account management, and applied data scientists teams focusing on data science and machine learning.
  • Collaborated with the product team on platform roadmap, product offering, and public sector pricing.
  • Led cross-functional team to create a data model product to allow cities and states to develop solutions for the digital divide.
  • Worked with the senior leadership team to develop a process and framework for evaluating product priorities and strategies.

Vice President EHS and Risk Management Sales

2019 - 2021
Vector Solutions
  • Managed all sales of the EHS and LiveSafe SaaS software across multiple business units, working with over 100 sales team members throughout all of Vector.
  • Expanded ARR for EHS team over 125% of goal in 2020. Won Pinnacle Award recognition.
  • Served as a lead in integrating the IndustrySafe EHS SaaS team into Vector Solutions, including merging operations, sales, finance, customer success, and product.
  • Managed a team of sales representatives and engineers, assisted with RFPs, and worked on contracts.

Vice President | Product

2019 - 2021
Vector Solutions
  • Managed the product roadmap for environmental, health, and safety (EHS) software. Worked with the technical team to execute the roadmap.
  • Developed training materials and trained sales representatives across multiple business units on how to sell EHS software and safety data sheet software.
  • Managed pricing and pricing strategy for EHS software and developed product marketing materials and webinars for EHS and risk notification software.
  • Worked across public sector, commercial, and education business units, including integration between learning management systems and EHS software.
  • Developed product strategy for training tracking and learning management components within EHS software.

Chief Operating Officer and Co-founder

2004 - 2019
IndustrySafe
  • Started and grew the IndustrySafe environmental, health, safety, and training software business from inception to successful acquisition.
  • Led the team to determine and execute the product roadmap.
  • Managed product, sales, marketing, customer success, and infrastructure teams.
  • Achieved first-page SEO results with very competitive keywords with website and blog content marketing.

Project History

Environmental Health and Safety Software

https://www.vectorsolutions.com/solutions/vector-ehs-management-software/

Led the product design and product marketing for a successful SaaS application.

VectorEHS, formerly IndustrySafe, allows organizations to report, track, and analyze various safety data, including incidents, inspections, and hazards.

The software is web-based and configurable and includes data entry, a mobile application, dashboards, and reporting features. As a product manager, I worked with multiple teams, including technical, sales and marketing, and customer success, to design, test, launch, and improve the product.

The product has been successfully used by hundreds of organizations allowing them to improve the safety of their stakeholders and achieve regulatory compliance.

Learning Management Software and Training Tracking Integration

Led the design and business requirements to connect key learning management software with environmental health and safety software.

Led team that developed APIs to connect employee and course content information from multiple learning management systems into an environmental health and safety software, including course performance, progress, and history.

Inspection Mobile App

Led the design and product launch of a mobile inspection application.

The IndustrySafe Mobile App is successfully used by multiple organizations to conduct safety inspections in the field and to synchronize data back and forth to the IndustrySafe web application. The mobile app is designed for both offline and online use and needs to update with the configuration settings from the web application. System administrators can add/edit and modify inspectors, checklists and checklist items, checklists forms, and more using the web application. All of these options need to update on the mobile inspection web and allow for a great frontline worker, supervisor, or safety professional user experience.

As product manager for this product, I collaborated and developed with team members the design, business, and functional requirements for this project, including design and branding specifications, UX and UI wireframes, and launch and implementation plans.

Safety Data Sheet Software Launch

Led the product marketing, product integration, and sales training to launch an existing product to an additional business unit. Increased product sales for SDS software for the commercial business unit by over 100%.

Vector Solutions had a safety data sheet software available in the education and public sector, and it was not available for sale in the commercial business unit.

Launched effort to enable sales of the SDS software to commercial businesses, including updating Salesforce CPQ codes, creating product marketing and sales training materials, delivering sales training, and designing a product interface between the SDS products and Vector's EHS software.

The efforts resulted in a significant increase in SDS sales for the commercial business units.

Digital Divide Data Model Product Offering

https://www.civisanalytics.com/blog/data-is-essential-to-closing-americas-digital-divide-heres-the-insight-we-need-and-how-to-use-it/

Worked closely with a team of data scientists and marketing and sales to develop unique data models allowing governments to determine the best opportunities to invest in broadband infrastructure and drive broadband adoption.

Determining which communities or households cannot benefit from high-speed internet and digital access is a complex problem and can require different solutions depending on the issue.

For example, a lack of broadband availability may require cable installation, while issues of affordability and literacy will require a different approach. Several disparate data sets are collected on a national level that attempts to tackle the digital divide issue, and each state or local government may have additional data available.

In addition, data privacy and data security concerns are paramount in protecting individual-level data. Working with the team at Civis Analytics, we created a framework to gather, scrub, and analyze a wide variety of data sets and to create data models that will allow cities and states to determine which communities and which strategies would provide the most effective solutions to bridge the digital divide.

EHS Dashboard Reporting and Analytics

https://www.vectorsolutions.com/solutions/vector-ehs-management-software/dashboards/

Led the design and business requirements for an environmental, health, and safety dashboard with key safety performance indicators

The IndustrySafe (now Vector EHS) SaaS application has a detailed dashboard that allows users to view their safety data from all modules in one place. The dashboard is configurable so users can create their own dashboards or select dashboards from a pre-set list. The indicators include incident metrics (including OSHA compliance), inspections, corrective actions, and more.

As the product manager, I worked with the development and customer success teams and customers to create and refine the list of pre-set indicators, including UI/UX components, indicator definitions and calculations, data sources, data validation, and more. The dashboards are developed with a third-party BI tool. I also worked with the product marketing team to develop customer marketing materials describing the indicators and their benefits.

Education

1995 - 1997

Master's Degree in City Planning

Massachusetts Institute of Technology - Cambridge, MA, USA

1990 - 1994

Bachelor's Degree in Urban Studies

University of Pennsylvania - Philadelphia, PA, USA

Skills

Tools

Google Analytics, HubSpot, Jira

Paradigms

Agile Product Management, Agile

Industry Expertise

Education Technology (Edtech), Logistics, Information Technology Enabled Services (ITES)

Platforms

ProductPlan

Other

Project Design, Project Scoping, Product Design, Project Management, Writing & Editing, Technical Writing, Product Management, SaaS Product Marketing, Sales, Product Launch, Launch Strategy, Business Requirements, Business Analysis, Growth Marketing, Sales Growth, Growth Marketing Product Manager, Search Engine Optimization (SEO), Search Engine Marketing (SEM), Technical Product Management, Product Marketing, SaaS, Software as a Service (SaaS), Strategy, Trend Analysis, Value Proposition, Edtech Design, Risk Analysis, Analytics, Growth Hacking, Digital Marketing, Business Operations, B2B, Lean Product Development, Mobile Applications, Mobile App Development, Business to Business (B2B), Startups, Product Positioning, Product Strategy, Salesforce, Paid Advertising, Semrush, Mobile UX, Healthcare IT, APIs, Financials, Product Mapping, User Experience (UX), User Interface (UI), Management, OSHA Compliance, Data Science, Data Strategy, Data Modeling, Business Applications, Integration, App Integration, Data Integration, UX Wireframes, Product Roadmaps, SEO Tools, Product Planning, Reports, Reporting, Data Reporting, Key Performance Indicators (KPIs)

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