Claudia Chen

The project aims to enhance the fulfillment of online orders through offline stores, integrating online-to-offline (O2O) business processes. This initiative is critical for improving product availability, reducing inventory costs, and accelerating inventory turnover.

The project focuses on optimizing inventory transaction processes, including both physical (DC-to-DC/DC-to-store transfers) and virtual (book transfers) transactions. Physical transfers involve workflows between OMS, Omni, WMS, RMS, and iD Cloud. Omni Fulfillment currently manages two types of inventory reservations: one for eCommerce and retail physical transfer orders at the VDC level, synchronized with the RMS system for hard reservations, and another for Tmall, JD, TikTok, and corporate sales, handling soft reservations for eCommerce inventory needs. Lululemon aimed to improve inventory accuracy by integrating inventory systems between China (CN) and Canada (CA) to support cross-region sales. The project required close collaboration with global teams, process standardization, resolution of complex technical challenges, and alignment of business and technical requirements for successful implementation.

The project aimed to consolidate routine legal operations into a centralized platform, providing comprehensive legal services. The platform included features such as Contract Lifecycle Management (from creation to archival), standardized document stamping processes, and online seal management. Phase 1 of the project delivered core functionalities, including contract management, template management, document stamping, seal management, and third-party integration. Phase 2 was planned to introduce legal consultation services, aiming to improve contract compliance, reduce manual work, and enhance the efficiency and satisfaction of the legal team.

The DB Bastion database security operation and maintenance system enhanced the data security and compliance of database operations while achieving standardized database management. When handling sensitive data, it ensures data security, access control, data encryption, and compliance with relevant regulations for these products, including data privacy.

ECP is Adidas's internal eCommerce integrated with ODP and deployed in AWS. Upon registration, it syncs new customer data with customer relationship management (CRM). It retrieves coupon data from CRM to determine optimal promotions when a customer places an order. Additionally, ECP maintains global search product data and employs fuzzy search to retrieve desired order information efficiently.

I replaced Gaiawork, Yonyou, and the contracts management system with a new "connect me" system based on the Salesforce platform and integrated Salesforce billing with CPQ (configure, price, quote) for general invoices based on order data. This enables businesses to configure product offerings, generate pricing, and create professional quotes quickly and efficiently. It includes more features for product configuration with category, product code, and field settings, editing quotes with different types of bundles, customizing quote templates, quote terms, and general and approval billing invoice generation.

The system has over 300 internal employees and over 2,300 external contractors.

MercerGOLD+ is a self-developed web-based application that includes HR, benefits, and finance. The system streamlines HR processes to facilitate a smooth recruitment workflow, from job postings to candidate screening and selection. It promotes a continuous learning culture by providing access to extensive training resources and courses and employee benefits through efficient management of insurance policies, such as retirement, healthcare, death or accident, flexible benefits, and life and disability coverage. Additionally, it supports performance management by enabling employees to establish and track progress against defined performance goals.

MetriX is a project management system tailored for senior managers to oversee orders, milestones, budgets, invoicing via WebCAS, scope, production, and resource allocation for project and operations management.

This B/S architecture-based online platform primarily serves internal managers, enabling them to create orders, define goals, scope, resources, timelines, milestones, budgets, and generate confirmation letters. For instance, a PM can generate an order, detail the scope, and assign roles and users within MetriX. Users can log in to review their assigned tasks at each milestone, progressing systematically as tasks are completed.

MetriX further supports project management through diverse reports that enhance timelines, budgets, staff allocation, and schedule management oversight.

Retirement Studio is a pension investment application that assists clients in offering their employees comprehensive pension and annuity investment plans, along with fund allocation options. Customers can select annuity insurance rates from various insurance companies, with tools available to help them compare prices and benefits through detailed reports. The application also provides a solution for making informed choices and allows employees to utilize points to purchase products within the system.

BencalX is a dedicated pension calculation system tailored to meet the US pension conditions. It is designed to aid actuaries in accurately calculating the pension valuations of employees, whether retired or terminated.

Worked on the following Hewlett Packard (HP) internal projects:

• MAGIC, a cutting-edge data analytics system targeting specific product features, technologies, or platforms.
• FletsV22, associated with a fresh lineup of printers, computer systems, or networking equipment.
• Nonstop, corresponding to server hardware and storage solution enhancements.
• IMS Push, an information management system pertinent to systems like content delivery networks, enterprise resource planning, or customer relationship management that necessitate pushing data or updates to users or devices.

ITS-Financial is a sophisticated stock investment system that equips investors with a powerful portfolio management platform. It features real-time market insights, portfolio monitoring, risk evaluation, and smart investment advice, streamlining the investment experience and empowering users with precise, up-to-date information for informed decision-making.